Review Quiz - Module 10

15 Questions | Total Attempts: 59

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Module Quizzes & Trivia

This is a review quiz.


Questions and Answers
  • 1. 
    Which of the following is NOT required to configure an e-mail client?
    • A. 

      Modem/router ID number

    • B. 

      Incoming server information

    • C. 

      Username and password

    • D. 

      Outgoing Server information

  • 2. 
    If browser security settings are too restrictive, this may cause issues viewing certain types of content.
    • A. 

      True

    • B. 

      False

  • 3. 
    Which of the following is NOT a typical browser error?
    • A. 

      "Insufficient memory, page cannot load correctly"

    • B. 

      "Page cannot be displayed"

    • C. 

      "Internet Explorer cannot open the search page"

    • D. 

      "Unable to contact server"

  • 4. 
    Safe mode is a way of loading Windows that only loads core components the operating system requires to function. 
    • A. 

      True

    • B. 

      False

  • 5. 
    Which of the following is true of firewalls?
    • A. 

      All items listed

    • B. 

      Inspect any information that enters or exits the computer

    • C. 

      Improperly configured firewalls can interfere with internet applications

    • D. 

      Designed to prevent unauthorized electronic access to a networked computer system.

  • 6. 
    After troubleshooting connectivity issues, what are the next steps you should take to resolve e-mail problems?
    • A. 

      All items listed

    • B. 

      Reset the customer's password.

    • C. 

      Reconfigure e-mail client.

    • D. 

      Disable any third-party firewalls.

  • 7. 
    Which of the following is true of a computer virus?
    • A. 

      All items listed

    • B. 

      Is often harmful to the host computer

    • C. 

      Changes the way the computer operates without user permission

    • D. 

      Hides within documents or programs and spreads as side-effect of user action

  • 8. 
    Which of the following is a typical customer complaint about e-mail?
    • A. 

      Why is my e-mail coming back after I send it?

    • B. 

      I can send and receive e-mail.

    • C. 

      All of the above

    • D. 

      Why is my e-mail so fast?

  • 9. 
    Which of the following is a symptom of a damaged browser?
    • A. 

      Browser gives an error and then closes.

    • B. 

      None of the above

    • C. 

      Web content displays correctly.

    • D. 

      Browser gives no error and works fine.

  • 10. 
    When troubleshooting a browser, which of the following should you do?
    • A. 

      Disable any parental control software.

    • B. 

      Disable the default browser.

    • C. 

      Uninstall and re-install the browser.

    • D. 

      Escalate the issue to your supervisor.

  • 11. 
    A proxy server allows users on a network to view pages indirectly. Incorrect proxy settings can cause browser issues.
    • A. 

      True

    • B. 

      False

  • 12. 
    Which of the following describes a default browser?
    • A. 

      Preferred browser set by user to view web content

    • B. 

      None of these

    • C. 

      Browser installed along with the Operating System

    • D. 

      Browser installed along with modem drivers

  • 13. 
    Which of the following is a spyware indicator?
    • A. 

      All items listed

    • B. 

      Sudden appearance of new search toolbars, desktop shortcuts, or program menu items

    • C. 

      Advertisements that appear even when the computer is not connected to the Internet

    • D. 

      Unexpected redirection to another Web site

  • 14. 
    Which of the following e-mail clients are supported by AT&T?
    • A. 

      All items listed

    • B. 

      Entourage

    • C. 

      Apple Mail

    • D. 

      Outlook 2000 and later

  • 15. 
    Which of the following types of blocking and firewall software are known to cause browser issues?
    • A. 

      All items listed

    • B. 

      America Online Parental Controls

    • C. 

      Internet Boost

    • D. 

      Zone Alarm

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