Retail Experience Project Maintenance Training Module 2

6 Questions | Total Attempts: 67

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Retail Experience Project Maintenance Training Module 2

Welcome to The Retail Experience Project's second online assignment. We would be grateful if you could complete this pre-course work before the second session with your coach. Please watch the video clips carefully and then answer the questions. The trick is to look out for the Tripping Points!


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Questions and Answers
  • 1. 
    How many Tripping Points did you spot in this video clip?
    • A. 

      3

    • B. 

      5

    • C. 

      8

    • D. 

      More than 10

  • 2. 
    Which of  the following  Tripping Points did you spot the salesman failing to address in this  video? Please tick all that apply.
    • A. 

      Mention your own relevant experience

    • B. 

      Don't overestimate readiness to test-drive

    • C. 

      Don't make assumptions about budget

    • D. 

      Let them take in the car experience first

    • E. 

      Don't use feature babble

    • F. 

      Acknowledge immediately

    • G. 

      Put women at ease

    • H. 

      Let the partner experience the front seat

    • I. 

      Allow a sufficiently long test-drive

    • J. 

      Distinguish yourself as a Honda person

    • K. 

      Don't knock the competition

    • L. 

      Offer a hot drink

  • 3. 
    Which Tripping Point group covers Test-drive?
    • A. 

      Perfect Hosts

    • B. 

      Advisors

    • C. 

      Chauffeurs

    • D. 

      Maitre D's

    • E. 

      Generals

  • 4. 
    How many Tripping Points did you spot in this second video clip?
    • A. 

      2

    • B. 

      4

    • C. 

      5

    • D. 

      8

  • 5. 
    Which of the following Tripping points do you need to remember during negotiation? Please tick all that apply.
    • A. 

      Don't make assumptions about budget

    • B. 

      Don't knock the competition

    • C. 

      Don't assume they know their own mind

    • D. 

      Demonstrate part-exchange value factors

    • E. 

      Don't use feature babble

    • F. 

      Give an illustration of a deal

    • G. 

      Don't patronise women

    • H. 

      Consider their lifetime value

    • I. 

      Have patience with browsers

    • J. 

      Set an accurate expectation of Part-exchange value

    • K. 

      Have support materials to hand

  • 6. 
    Which Tripping Point Group deals with negotiation ?
    • A. 

      Maitre D's

    • B. 

      Chauffeurs

    • C. 

      Advisors

    • D. 

      Perfect Hosts

    • E. 

      General