Finance Quiz: Regulation E
Are you a student going to business school and have read about Regulation E? If the answer is yes, this quiz is specially designed for you. Please take it to know what you have retained from it.
- 1.Regulation E does not include Money Markets?
- A.
TRUE
- B.
FALSE
- 2.NSF paid and daily negative balance fees are not included in Regulation E?
- A.
TRUE
- B.
FALSE
- 3.What percentage of NSF customers pay 80% of the income from ATM and Check Cards?
- A.
10%
- B.
30%
- C.
50
- D.
90%
- 4.Who should know about this regulation and be able to speak to customers about this regulation?
- A.
Managers
- B.
Supervisors
- C.
Front line Staff
- D.
Lenders
- E.
All of the above
- 5.If talking to a priority 1-3 customer is going poorly, what should an employee do?
- A.
Tell the customer they don't know what they're talking about
- B.
Drop the conversation
- C.
Escalate the customer to a manager, supervisor, or key person
- D.
Curl up into a ball
- 6.When will the new Signature card and the new AIS be ready for use?
- A.
It already is
- B.
Hopefully never
- C.
May 17th
- D.
August 15th
- 7.Customers have the right to revoke their authorization decision?
- A.
TRUE
- B.
FALSE
- 8.How long could it take for authorization to occur on a customer's account if they previously did not authorize GCB to pay their ATM and Check Card purchases?
- A.
As soon as the service request is submitted
- B.
One statement cycle
- C.
One business day
- D.
Never; once they make a decision it is final, no exceptions
- 9.For existing customers, what should be placed to communicate the customer's authorization decision to DAS?
- A.
Instant message
- B.
Email
- C.
Call and leave them a message
- D.
Service Request
- 10.Where can you access the Authorization notice for printing?
- A.
Marketing>letters
- B.
DAS>forms index
- C.
Order from office services
Questions: 8 | Attempts: 3985 | Last updated: Jan 2, 2013
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