Regulation E Quiz 1
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Regulation E
- 1.Regulation E does not include Money Markets?
- A.
TRUE
- B.
FALSE
- 2.NSF paid and daily negative balance fees are not included in Regulation E?
- A.
TRUE
- B.
FALSE
- 3.What percentage of NSF customers pay 80% of the income from ATM and Check Cards?
- A.
10%
- B.
30%
- C.
50
- D.
90%
- 4.Who should know about this regulation and be able to speak to customers about this regulation?
- A.
Managers
- B.
Supervisors
- C.
Front line Staff
- D.
Lenders
- E.
All of the above
- 5.If talking to a priority 1-3 customer is going poorly, what should an employee do?
- A.
Tell the customer they don't know what they're talking about
- B.
Drop the conversation
- C.
Escalate the customer to a manager, supervisor, or key person
- D.
Curl up into a ball
- 6.When will the new Signature card and the new AIS be ready for use?
- A.
It already is
- B.
Hopefully never
- C.
May 17th
- D.
August 15th
- 7.Customers have the right to revoke their authorization decision?
- A.
TRUE
- B.
FALSE
- 8.How long could it take for authorization to occur on a customer's account if they previously did not authorize GCB to pay their ATM and Check Card purchases?
- A.
As soon as the service request is submitted
- B.
One statement cycle
- C.
One business day
- D.
Never; once they make a decision it is final, no exceptions
- 9.For existing customers, wat should be placed to communicate the customer's authorization decision to DAS?
- A.
Instant message
- B.
Email
- C.
Call and leave them a message
- D.
Service Request
- 10.Where can you access the Authorization notice for printing?
- A.
Marketing>letters
- B.
DAS>forms index
- C.
Order from office services
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