Are you a student going to business school and have read about Regulation E? If the answer is yes, this quiz is specially designed for you. Please take it to know what you have retained from it.
TRUE
FALSE
TRUE
FALSE
10%
30%
50
90%
Managers
Supervisors
Front line Staff
Lenders
All of the above
Tell the customer they don't know what they're talking about
Drop the conversation
Escalate the customer to a manager, supervisor, or key person
Curl up into a ball
It already is
Hopefully never
May 17th
August 15th
TRUE
FALSE
As soon as the service request is submitted
One statement cycle
One business day
Never; once they make a decision it is final, no exceptions
Instant message
Call and leave them a message
Service Request
Marketing>letters
DAS>forms index
Order from office services
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