Red Flag Id Theft Prevention - Umhs

15 Questions

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Red Flag Id Theft Prevention - Umhs

Take this brief quiz to test your new knowledge of recognizing the "Red Flags" of identity theft at UMHS and what to do to prevent it.


Questions and Answers
  • 1. 
    Answer the following 3 questions based on Scenario 1Scenario 1: A patient arrives in the ER following a car accident, and instead of using his own name and birthday, he provides and is registered under his father’s name and birthday. You are the registration clerk and you notice that the patient looks much younger than the age listed in his medical record? Is this a potential red flag?
    • A. 

      No

    • B. 

      Yes

  • 2. 
    Based on Scenario 1, what sort of questions could you ask the patient to help further assess the situation?   (Choose all that Apply)
    • A. 

      How old are you?

    • B. 

      Where do you live?

    • C. 

      What year were you born?

    • D. 

      What city were you born in?

  • 3. 
    Based on Scenario 1, what should you do if you still suspect a case of medical identity theft?   
    • A. 

      Call Security

    • B. 

      Shut down your machine and refuse to assist the patient.

    • C. 

      Report the situation to your supervisor immediately. Your Supervisor will report to and coordinate with Risk Management.

  • 4. 
    Answer the next 3 questions based on Scenario 2Scenario 2: While checking out a patient following her office visit with the neurologist, you inform the patient that she has an outstanding bill for $60, and you ask if she would like to pay that in addition to the copay for her office visit. Surprised, she asks you what services the outstanding bill is for – you look this up and find it is for the outstanding copays for four office visits with one of the GI doctors. The patient tells you she has never seen a GI doctor. Is this a Red Flag?   
    • A. 

      Yes

    • B. 

      No

  • 5. 
    Based on Scenario 2, what could you do to confirm your suspicion that the patient may be a victim of Medical Identity Theft?
    • A. 

      Have the patient show you his/her ID

    • B. 

      Ask the patient to provide the specific name of the GI doctor to confirm she never saw that particular doctor.

    • C. 

      Rely only on the procedure paperwork the patient provides

  • 6. 
    Based on Scenario 2, what should you do if you confirm that the patient was never seen by a GI doctor?
    • A. 

      Report the situation to your Supervisor. Your Supervisor will report to and coordinate with Risk Management.

    • B. 

      Call the PR Department and have them contact the media

    • C. 

      Don't worry about. Proceed as usual.

  • 7. 
    Answer the next 3 questions based on Scenario 3Scenario 3: A patient calls stating that a bill was sent to his medical insurance plan for services that he claims he never received. Is this a Red Flag?   
    • A. 

      Yes

    • B. 

      No

  • 8. 
    Based on Scenario 3, what questions could you ask the patient to obtain further information?   (Choose all that Apply)
    • A. 

      Ask the person on the phone for all his personal identifying information.

    • B. 

      Obtain more information about the bill and related services.

    • C. 

      Ask the patient if he sees any UMHS physicians for any types of services and/or conditions.

  • 9. 
    Based on Scenario 3, what else should you do?   (Choose all that Apply)
    • A. 

      Refer the person on the phone to Risk Management if claims sounds legitimate.

    • B. 

      Refer the person to their family physician

    • C. 

      Provide the patient with Risk Management’s phone number and then transfer his call.

  • 10. 
    Identity theft is the #1 "white collar" crime in the U.S.   
    • A. 

      False

    • B. 

      True

  • 11. 
    When did (or does) the FTC Red Flag Rules Requirement go into effect?   
    • A. 

      November 2009

    • B. 

      November 2010

    • C. 

      April 2010

  • 12. 
    Who do you contact when you suspect a case of identity theft?   
    • A. 

      The patient or member of their family

    • B. 

      Your supervisor

    • C. 

      Risk Management

  • 13. 
    When a patient claims to be a victim of identity theft, who do you contact?   
    • A. 

      Risk Management

    • B. 

      Facilities

    • C. 

      Your supervisor

  • 14. 
    Employees can find an Identity Theft Policy on the UMHS internal website.   
    • A. 

      True

    • B. 

      False

  • 15. 
    This learning session was helpful and informative.   
    • A. 

      Yes

    • B. 

      No