How old are you?
Where do you live?
What year were you born?
What city were you born in?
Shut down your machine and refuse to assist the patient.
Report the situation to your supervisor immediately. Your Supervisor will report to and coordinate with Risk Management.
Have the patient show you his/her ID
Ask the patient to provide the specific name of the GI doctor to confirm she never saw that particular doctor.
Rely only on the procedure paperwork the patient provides
Report the situation to your Supervisor. Your Supervisor will report to and coordinate with Risk Management.
Call the PR Department and have them contact the media
Don't worry about. Proceed as usual.
Ask the person on the phone for all his personal identifying information.
Obtain more information about the bill and related services.
Ask the patient if he sees any UMHS physicians for any types of services and/or conditions.
Refer the person on the phone to Risk Management if claims sounds legitimate.
Refer the person to their family physician
Provide the patient with Risk Management’s phone number and then transfer his call.
The patient or member of their family