Real-Time Activity Tracking Tool Quiz
5 Questions
| Total Attempts: 15
Questions and Answers
- 1.What does WAM stand for?
- A.
Work Activity Management
- B.
Work Acquisitions Management
- C.
Work around Management
- 2.What does the StarTek Advantage Bridge allows?
- A.
The real-time visibility of non-voice agent activity
- B.
Standard reports and custom queries for analysis
- C.
Tracking of duration of off line actions (breaks, training, coaching, etc.)
- D.
All of the above
- 3.Which best describes as a requirement for Leader Success?
- A.
Advocate and present positives to agents
- B.
Report problems and outages quickly
- C.
Recommend improvement. Drive change.
- D.
All of the above
- 4.What are the most likely forms of Non-Voice Work Activity?
- A.
Back Office, Chat and Email
- B.
Chat and Email
- C.
Email and Back Office
- D.
None of the Above
- 5.What is the percentage of non-customer facing activities does Comcast Brand Warriors perform?
- A.
55%
- B.
60%
- C.
50%
Cant decide what sport / activity 2 do take this quiz
Questions: 5 | Attempts: 1296 | Last updated: Mar 21, 2022
-
Sample QuestionWhats your body type
Activity 2 - EW2 - Unit 4 - Class 1abc
Questions: 6 | Attempts: 778 | Last updated: Mar 21, 2022
-
Sample QuestionFiscal Island is located in Copacabana beach.
Exploring Career Decisions EOC Review - Unit 1.01 Understanding interests attitudes and values. Ten questions
Questions: 10 | Attempts: 693 | Last updated: Mar 21, 2022
-
Sample QuestionWatching television, drawing, and reading are all examples of:
Back to top