Real-Time Activity Tracking Tool Quiz

5 Questions | Total Attempts: 15

SettingsSettingsSettings
Activity Quizzes & Trivia

Questions and Answers
  • 1. 
    What does WAM stand for?
    • A. 

      Work Activity Management

    • B. 

      Work Acquisitions Management

    • C. 

      Work around Management

  • 2. 
    What does the StarTek Advantage Bridge allows?
    • A. 

      The real-time visibility of non-voice agent activity

    • B. 

      Standard reports and custom queries for analysis

    • C. 

      Tracking of duration of off line actions (breaks, training, coaching, etc.)

    • D. 

      All of the above

  • 3. 
    Which best describes as a requirement for Leader Success?
    • A. 

      Advocate and present positives to agents

    • B. 

      Report problems and outages quickly

    • C. 

      Recommend improvement. Drive change.

    • D. 

      All of the above

  • 4. 
    What are the most likely forms of Non-Voice Work Activity?
    • A. 

      Back Office, Chat and Email

    • B. 

      Chat and Email

    • C. 

      Email and Back Office

    • D. 

      None of the Above

  • 5. 
    What is the percentage of non-customer facing activities does Comcast Brand Warriors perform?
    • A. 

      55%

    • B. 

      60%

    • C. 

      50%

Back to Top Back to top