Real-Time Activity Tracking Tool Quiz
5 Questions
| Attempts: 15
Questions and Answers
- 1.
What does WAM stand for?
- A.
Work Activity Management
- B.
Work Acquisitions Management
- C.
Work around Management
Correct Answer
A. Work Activity Management -
- 2.
What does the StarTek Advantage Bridge allows?
- A.
The real-time visibility of non-voice agent activity
- B.
Standard reports and custom queries for analysis
- C.
Tracking of duration of off line actions (breaks, training, coaching, etc.)
- D.
All of the above
Correct Answer
D. All of the above -
- 3.
Which best describes as a requirement for Leader Success?
- A.
Advocate and present positives to agents
- B.
Report problems and outages quickly
- C.
Recommend improvement. Drive change.
- D.
All of the above
Correct Answer
D. All of the above -
- 4.
What are the most likely forms of Non-Voice Work Activity?
- A.
Back Office, Chat and Email
- B.
Chat and Email
- C.
Email and Back Office
- D.
None of the Above
Correct Answer
A. Back Office, Chat and Email -
- 5.
What is the percentage of non-customer facing activities does Comcast Brand Warriors perform?
- A.
55%
- B.
60%
- C.
50%
Correct Answer
A. 55% -
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Current Version
-
Mar 16, 2022Quiz Edited by
ProProfs Editorial Team -
Nov 29, 2011Quiz Created by
Avisbuluran
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