1.
What time does Rapid Realty open its doors for business?
A. 
B. 
C. 
D. 
2.
When you have a client that wants to take an apartment off the market to leave a deposit, whatshould you do when you get into the office?
A. 
Wait in the reception area for a Senior Agent or Office Manager to help you with the deposit process
B. 
Sit your client(s) in a closing room and begin to take the deposit yourself
C. 
Sit your client(s) in a closing room, begin the application process, get copies of their photo ID's, write down the apartment specifics and locate the listing agent's deal processor
D. 
Sit your client(s) in a closing room and locate the listing agent
3.
Being an entrepreneur you want to minimize cost. Each advertisement on craigslist.org cost $8.You need leads/clients to generate business which you get by advertising apartments. How manyapartments does Rapid Realty recommend that you advertise on “PAID” websites per day?
A. 
B. 
C. 
D. 
4.
Is a client ready to make a decision if they have been looking for 1 Month (30 Days) and have 1Month (30 Days) before their move-in date?
5.
What Type Of Client Am I? I am looking for an upgrade and I have no real pressure to move outof my current apartment. I will only move if I find something bigger, better, nicer or moreaffordable.
A. 
B. 
C. 
D. 
A client who just started looking
6.
A client calls you and they have just started their apartment search. They express to you thatthey are not going to make a decision on an apartment on that specific day. What kind of client are you dealing with:
A. 
B. 
C. 
A client that is wasting your time
D. 
A client who lacks the education of the Brooklyn market
7.
What is the best time to advertise an apartment?
A. 
B. 
C. 
D. 
8.
If a landlord tells you that they only want “White, Black or Spanish” people living in theapartment, should you:
A. 
Tell the landlord "OK" and that you will get them whatever they are asking for
B. 
Pretend like you did not hear the comment and change the subject
C. 
Engage in a conversation about the topic with the landlord
D. 
Send a listing alert through the database and contact the listing agent to immediately have the listing removed
9.
How many apartments should you have in total to show your clients for every appointment?
A. 
B. 
C. 
D. 
10.
If a tenant tells you that they want to live in a neighborhood that has people that look like them or that have a similar background, do you:
A. 
Tell them that you do not work with people that discriminate and end the appointment
B. 
Stay quiet and grant their wishes
C. 
Tell them it is illegal to discriminate and explain the possible consequences
D. 
Agree and joke around with them
11.
At what point in the transaction should the client sign the “Dual Agency Disclosure Form”?
A. 
At first substantial contact
B. 
When you are in the apartment
C. 
When you are walking back to the office
D. 
When you get back to the office
12.
What type of client am I? I am not willing to make a decision today unless I see the apartmentof my dreams. I want to be comfortable before I make a decision. I am seeking education and a broker I can trust.
A. 
B. 
C. 
D. 
Crashing at a friend's house
13.
If a landlord does not want to rent out to “Section 8” are they discriminating?
14.
What is the best and most effective way to select backup apartments for your clients?
A. 
Search Key: Your client’s preferences & request
B. 
Special Options: Hot Listings- Under market value apartments
C. 
D. 
15.
What are the four protected classes for New York State against discrimination?
A. 
Race, Color, Religion, National Origin
B. 
Sex, Disability, Familial Status, Source of Income
C. 
Age, Marital Status, Sexual Orientation, Military Status
16.
In reference to the “Dual Agency Disclosure Form” what is considered “First SubstantialMeeting/Contact" with your client?
A. 
When you speak to your client over the phone
B. 
When you meet your client in person
C. 
When your client is interested in the apartment
D. 
When your client is securing the apartment
E. 
17.
What is the purpose of the client confidentiality agreement?
A. 
An agreement to keep clients personal information confidential from the public
B. 
An agreement between the broker and client about the broker fee
C. 
To ensure that no one has access to the transaction specifics
D. 
18.
What type of firm is Rapid Realty?
A. 
B. 
C. 
D. 
E. 
Dual Agent with Designated Sales Agents
19.
What is the price range for a 1 bedroom apartment in “Lefferts Garden”?
A. 
B. 
C. 
D. 
E. 
20.
If you are about to show an apartment and you are with a family and the landlord tells you infront of your client that he does not want families, do you:
A. 
Tell the landlord OK and explain to your client what just happened on your walk back
B. 
Insist on the landlord showing you the apartment because you are there and at least want to show it to continue on to your back ups
C. 
Instantly identify the statement as illegal in the presence of both the landlord and tenant
D. 
Argue with the landlord to defend your clients
21.
If you are going to be late or not come to work should you:
A. 
Not to worry about it because you are an independent contractor
B. 
Call your immediate supervisor and give them a heads up
C. 
Come in and get right to work because you have lots of work to do
D. 
Call your fellow agent and tell them to tell your supervisor
22.
After you verbally disclose to your client the “Dual Agency Agreement” and they do not feelcomfortable signing any paperwork, which document should the salesperson sign?
A. 
B. 
Client Confidentiality Agreement
C. 
Declaration of Refusal Form
D. 
Verbal Agency Disclosure Confirmation
23.
Your clients sign a 1 year lease on an apartment rental and you earn a commission of $2,340.The rental price of the apartment is $1500, at what percentage (%) was the broker fee?
A. 
B. 
C. 
D. 
24.
If you are in the apartment and you realize that you honestly forgot to mention to your clientthat this particular unit has a broker fee, are you in a “Bait & Switch” situation?
25.
What is the least flexible determining factor when a client is making a final decision?
A. 
B. 
C. 
D. 
26.
When you are setting level of expectation for your clients which factor is most important:
A. 
Your services and what the clients can expect on the appointment with you
B. 
The apartment which they are primarily interested in
C. 
How confident you are in your abilities
D. 
E. 
27.
If a client or landlord wants to give you a “Tip” or “Kickback”, should you:
A. 
Take the money, you deserve it for a job well done and then tell the Broker what happened
B. 
Tell them it is illegal to accept any form of “Tips’ or “Kickbacks”
C. 
Tell them that legally you cannot accept any monies without the Broker’s consent but if they wished they could contact Broker and you will receive the “Tip” in full
D. 
Take the money and not say anything to anybody because it is not a big deal
28.
A. 
Wait for the client to approach you after their assessment of the apartment
B. 
Explain the deposit process
C. 
Don’t say anything because you do want your client to show you interest
D. 
Ask your client if they can see themselves living in the apartment
29.
A. 
You cannot afford to live in that area and we have to look elsewhere
B. 
You really can’t help them
C. 
D. 
Tell them they are being unrealistic and to call you back when they are serious
30.
What is the most effective time to call your clients (R.A.C. Call)?
A. 
B. 
C. 
D. 
31.
A. 
B. 
C. 
D. 
32.
If a D.O.S investigator approaches you and begins to question you, should you:
A. 
Answer all of their questions as you want to be upfront and honest about everything
B. 
Tell the investigator to call the Broker, give them Broker’s name and phone number and the Broker will handle whatever situation may arise
C. 
Give them your business card
D. 
33.
During which step in the 12 Steps To Success do you pre-qualify your client?
A. 
B. 
C. 
D. 
E. 
34.
A. 
Give your client a solution
B. 
Move on to your next back up
C. 
D. 
Find out why they have the objection
35.
Rapid Realty Knowledge:Websiite:
36.
Database:
37.
Company E-mail:
38.
Personal Webpage:(If your name was John Doe)
39.
Chant:(this is a phrase)
40.
What are the fees associated with each listing agreement:First Month OP
41.
OP/Full (last)
42.
OP/Half
43.
We accept 4 types of certified funds, what are they?
1.___________________________________________________________________________________
2.__________________________________________________________________________________
3.___________________________________________________________________________________
4.___________________________________________________________________________________
44.
How can you influence a client to make a decision? What is the decision making promise? First:Second:Third:Fourth:Fifth:
45.
What are the two components that make up a "Complete Appointment?"50% : ________________________________________________________________________50%: ________________________________________________________________________
46.
In order of priority, which are most important?RAC Calling , Working one day in advance , Appointments , Training Sessions Advertising1.2.3.4.5.
__
__
___
__
___
_
__
47.
What is the primary purpose of the Rapid Realty “Template”?
_____________________________________________________________________________________
_____________________________________________________________________________________
_____________________________________________________________________________________
48.
What is a testimonial?
_________________________________________________________________________________
_________________________________________________________________________________
_________________________________________________________________________________
49.
What is the purpose of the 12 Steps To Success?
_____________________________________________________________________________________
_____________________________________________________________________________________
_____________________________________________________________________________________
50.
What are the 3 variables that allow you to manipulate your voice to generate excitement?
1._____________________________________
2. ____________________________________
3. ____________________________________
51.
Name 5 methods of generating leads.
1.
2.
3.
4.
5.
52.
What are the 4 Components To A Title?
1.
2.
3.
4.
53.
What is the structure of an advertisement?
1. __________________________
2. A._________________________
B._________________________
3. ___________________________
54.
What is the purpose of the 10am- 1pm “Rapid Realty Workout”?
______________________________________________________________________________
______________________________________________________________________________
______________________________________________________________________________
55.
What does “BLT” stand for in reference to a deposit? What action must be taken?
B-___________________
L-___________________
T-___________________
Action: ______________________________________________________________
56.
Should you call your clients ever-day? Make 2 points to argue your case.A) Yes
B) No1st Point: ____________________________________________________2nd Point: ____________________________________________________