Rapid Realty Salesperson Exam
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RAPID REALTY SALESPERSON EXAMThis exam is take after the completion of the four day orientation and the five day training week. . Good Luck!
- 1.What time does Rapid Realty open its doors for business?
- A.
9am
- B.
10am
- C.
11am
- D.
12pm (noon)
- 2.When you have a client that wants to take an apartment off the market to leave a deposit, whatshould you do when you get into the office?
- A.
Wait in the reception area for a Senior Agent or Office Manager to help you with the deposit process
- B.
Sit your client(s) in a closing room and begin to take the deposit yourself
- C.
Sit your client(s) in a closing room, begin the application process, get copies of their photo ID's, write down the apartment specifics and locate the listing agent's deal processor
- D.
Sit your client(s) in a closing room and locate the listing agent
- 3.Being an entrepreneur you want to minimize cost. Each advertisement on craigslist.org cost $8.You need leads/clients to generate business which you get by advertising apartments. How manyapartments does Rapid Realty recommend that you advertise on “PAID” websites per day?
- A.
1-2
- B.
3-4
- C.
5-6
- D.
7+
- 4.Is a client ready to make a decision if they have been looking for 1 Month (30 Days) and have 1Month (30 Days) before their move-in date?
- A.
Yes
- B.
No
- 5.What Type Of Client Am I? I am looking for an upgrade and I have no real pressure to move outof my current apartment. I will only move if I find something bigger, better, nicer or moreaffordable.
- A.
A Dreamer
- B.
A Shopper
- C.
A Month-to-Month
- D.
A client who just started looking
- 6.A client calls you and they have just started their apartment search. They express to you thatthey are not going to make a decision on an apartment on that specific day. What kind of client are you dealing with:
- A.
A Dreamer
- B.
A Shopper
- C.
A client that is wasting your time
- D.
A client who lacks the education of the Brooklyn market
- 7.What is the best time to advertise an apartment?
- A.
Morning
- B.
Afternoon
- C.
Evening
- D.
All of the above
- 8.If a landlord tells you that they only want “White, Black or Spanish” people living in theapartment, should you:
- A.
Tell the landlord "OK" and that you will get them whatever they are asking for
- B.
Pretend like you did not hear the comment and change the subject
- C.
Engage in a conversation about the topic with the landlord
- D.
Send a listing alert through the database and contact the listing agent to immediately have the listing removed
- 9.How many apartments should you have in total to show your clients for every appointment?
- A.
2
- B.
3
- C.
4
- D.
5
- 10.If a tenant tells you that they want to live in a neighborhood that has people that look like them or that have a similar background, do you:
- A.
Tell them that you do not work with people that discriminate and end the appointment
- B.
Stay quiet and grant their wishes
- C.
Tell them it is illegal to discriminate and explain the possible consequences
- D.
Agree and joke around with them
- 11.At what point in the transaction should the client sign the “Dual Agency Disclosure Form”?
- A.
At first substantial contact
- B.
When you are in the apartment
- C.
When you are walking back to the office
- D.
When you get back to the office
- 12.What type of client am I? I am not willing to make a decision today unless I see the apartmentof my dreams. I want to be comfortable before I make a decision. I am seeking education and a broker I can trust.
- A.
Shopper
- B.
Just started looking
- C.
Month to Month
- D.
Crashing at a friend's house
- 13.If a landlord does not want to rent out to “Section 8” are they discriminating?
- A.
Yes
- B.
No
- 14.What is the best and most effective way to select backup apartments for your clients?
- A.
Search Key: Your client’s preferences & request
- B.
Special Options: Hot Listings- Under market value apartments
- C.
Google Maps
- D.
All of the above
- 15.What are the four protected classes for New York State against discrimination?
- A.
Race, Color, Religion, National Origin
- B.
Sex, Disability, Familial Status, Source of Income
- C.
Age, Marital Status, Sexual Orientation, Military Status
- 16.In reference to the “Dual Agency Disclosure Form” what is considered “First SubstantialMeeting/Contact" with your client?
- A.
When you speak to your client over the phone
- B.
When you meet your client in person
- C.
When your client is interested in the apartment
- D.
When your client is securing the apartment
- E.
All of the above
- 17.What is the purpose of the client confidentiality agreement?
- A.
An agreement to keep clients personal information confidential from the public
- B.
An agreement between the broker and client about the broker fee
- C.
To ensure that no one has access to the transaction specifics
- D.
Other
- 18.What type of firm is Rapid Realty?
- A.
Seller’s Agent
- B.
Buyer’s Agent
- C.
Broker’s Agent
- D.
Dual Agent
- E.
Dual Agent with Designated Sales Agents
- 19.What is the price range for a 1 bedroom apartment in “Lefferts Garden”?
- A.
$1,000 - $1,100
- B.
$1,000 - $ 1,200
- C.
$1,000 - $ 1,300
- D.
$1,000 - $ 1,400
- E.
Other
- 20.If you are about to show an apartment and you are with a family and the landlord tells you infront of your client that he does not want families, do you:
- A.
Tell the landlord OK and explain to your client what just happened on your walk back
- B.
Insist on the landlord showing you the apartment because you are there and at least want to show it to continue on to your back ups
- C.
Instantly identify the statement as illegal in the presence of both the landlord and tenant
- D.
Argue with the landlord to defend your clients
- 21.If you are going to be late or not come to work should you:
- A.
Not to worry about it because you are an independent contractor
- B.
Call your immediate supervisor and give them a heads up
- C.
Come in and get right to work because you have lots of work to do
- D.
Call your fellow agent and tell them to tell your supervisor
- 22.After you verbally disclose to your client the “Dual Agency Agreement” and they do not feelcomfortable signing any paperwork, which document should the salesperson sign?
- A.
Dual Agency Disclosure
- B.
Client Confidentiality Agreement
- C.
Declaration of Refusal Form
- D.
Verbal Agency Disclosure Confirmation
- 23.Your clients sign a 1 year lease on an apartment rental and you earn a commission of $2,340.The rental price of the apartment is $1500, at what percentage (%) was the broker fee?
- A.
10%
- B.
11%
- C.
12%
- D.
13%
- 24.If you are in the apartment and you realize that you honestly forgot to mention to your clientthat this particular unit has a broker fee, are you in a “Bait & Switch” situation?
- A.
Yes
- B.
No
- 25.What is the least flexible determining factor when a client is making a final decision?
- A.
Location
- B.
Price
- C.
Preference
- D.
Comfort
- 26.When you are setting level of expectation for your clients which factor is most important:
- A.
Your services and what the clients can expect on the appointment with you
- B.
The apartment which they are primarily interested in
- C.
How confident you are in your abilities
- D.
Client’s pressure points
- E.
All of the above
- 27.If a client or landlord wants to give you a “Tip” or “Kickback”, should you:
- A.
Take the money, you deserve it for a job well done and then tell the Broker what happened
- B.
Tell them it is illegal to accept any form of “Tips’ or “Kickbacks”
- C.
Tell them that legally you cannot accept any monies without the Broker’s consent but if they wished they could contact Broker and you will receive the “Tip” in full
- D.
Take the money and not say anything to anybody because it is not a big deal
- 28.What is the easiest way to initiate the negotiations?
- A.
Wait for the client to approach you after their assessment of the apartment
- B.
Explain the deposit process
- C.
Don’t say anything because you do want your client to show you interest
- D.
Ask your client if they can see themselves living in the apartment
- 29.What is the first thing that you should say to a client that cannot afford to live in a desiredprime location to maximize your chances of landing the deal?
- A.
You cannot afford to live in that area and we have to look elsewhere
- B.
You really can’t help them
- C.
You would love to help
- D.
Tell them they are being unrealistic and to call you back when they are serious
- 30.What is the most effective time to call your clients (R.A.C. Call)?
- A.
8am - 12pm (noon)
- B.
12pm – 5pm
- C.
5pm - 10pm
- D.
All the time
- 31.How many times should you call before you leave a message and/or send a text message?
- A.
1
- B.
2
- C.
3
- D.
4
- 32.If a D.O.S investigator approaches you and begins to question you, should you:
- A.
Answer all of their questions as you want to be upfront and honest about everything
- B.
Tell the investigator to call the Broker, give them Broker’s name and phone number and the Broker will handle whatever situation may arise
- C.
Give them your business card
- D.
Other
- 33.During which step in the 12 Steps To Success do you pre-qualify your client?
- A.
Step 7
- B.
Step 8
- C.
Step 9
- D.
Step 10
- E.
Other
- 34.What is the first thing you should do when your client has an objection?
- A.
Give your client a solution
- B.
Move on to your next back up
- C.
Isolate the objection
- D.
Find out why they have the objection
- 35.Rapid Realty Knowledge:Websiite:
- 36.Database:
- 37.Company E-mail:
- 38.Personal Webpage:(If your name was John Doe)
- 39.Chant:(this is a phrase)
- 40.What are the fees associated with each listing agreement:First Month OP
- 41.OP/Full (last)
- 42.OP/Half
- 43.We accept 4 types of certified funds, what are they? 1.___________________________________________________________________________________ 2.__________________________________________________________________________________ 3.___________________________________________________________________________________ 4.___________________________________________________________________________________
- 44.How can you influence a client to make a decision? What is the decision making promise? First:Second:Third:Fourth:Fifth:
- 45.What are the two components that make up a "Complete Appointment?"50% : ________________________________________________________________________50%: ________________________________________________________________________
- 46.In order of priority, which are most important?RAC Calling , Working one day in advance , Appointments , Training Sessions Advertising1.2.3.4.5. __ __ ___ __ ___ _ __
- 47.What is the primary purpose of the Rapid Realty “Template”? _____________________________________________________________________________________ _____________________________________________________________________________________ _____________________________________________________________________________________
- 48.What is a testimonial? _________________________________________________________________________________ _________________________________________________________________________________ _________________________________________________________________________________
- 49.What is the purpose of the 12 Steps To Success? _____________________________________________________________________________________ _____________________________________________________________________________________ _____________________________________________________________________________________
- 50.What are the 3 variables that allow you to manipulate your voice to generate excitement? 1._____________________________________ 2. ____________________________________ 3. ____________________________________
- 51.Name 5 methods of generating leads. 1. 2. 3. 4. 5.
- 52.What are the 4 Components To A Title? 1. 2. 3. 4.
- 53.What is the structure of an advertisement? 1. __________________________ 2. A._________________________ B._________________________ 3. ___________________________
- 54.What is the purpose of the 10am- 1pm “Rapid Realty Workout”? ______________________________________________________________________________ ______________________________________________________________________________ ______________________________________________________________________________
- 55.What does “BLT” stand for in reference to a deposit? What action must be taken? B-___________________ L-___________________ T-___________________ Action: ______________________________________________________________
- 56.Should you call your clients ever-day? Make 2 points to argue your case.A) Yes B) No1st Point: ____________________________________________________2nd Point: ____________________________________________________
- A.
Yes
- B.
No
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