Rapid Realty Salesperson Exam

56 Questions

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Manager Quizzes & Trivia

RAPID REALTY SALESPERSON EXAMThis exam is take after the completion of the four day orientation and the five day training week. . Good Luck!


Questions and Answers
  • 1. 
    What time does Rapid Realty open its doors for business?
    • A. 

      9am

    • B. 

      10am

    • C. 

      11am

    • D. 

      12pm (noon)

  • 2. 
    When you have a client that wants to take an apartment off the market to leave a deposit, whatshould you do when you get into the office?
    • A. 

      Wait in the reception area for a Senior Agent or Office Manager to help you with the deposit process

    • B. 

      Sit your client(s) in a closing room and begin to take the deposit yourself

    • C. 

      Sit your client(s) in a closing room, begin the application process, get copies of their photo ID's, write down the apartment specifics and locate the listing agent's deal processor

    • D. 

      Sit your client(s) in a closing room and locate the listing agent

  • 3. 
    Being an entrepreneur you want to minimize cost. Each advertisement on craigslist.org cost $8.You need leads/clients to generate business which you get by advertising apartments. How manyapartments does Rapid Realty recommend that you advertise on “PAID” websites per day?
    • A. 

      1-2

    • B. 

      3-4

    • C. 

      5-6

    • D. 

      7+

  • 4. 
    Is a client ready to make a decision if they have been looking for 1 Month (30 Days) and have 1Month (30 Days) before their move-in date?
    • A. 

      Yes

    • B. 

      No

  • 5. 
    What Type Of Client Am I? I am looking for an upgrade and I have no real pressure to move outof my current apartment. I will only move if I find something bigger, better, nicer or moreaffordable.
    • A. 

      A Dreamer

    • B. 

      A Shopper

    • C. 

      A Month-to-Month

    • D. 

      A client who just started looking

  • 6. 
    A client calls you and they have just started their apartment search. They express to you thatthey are not going to make a decision on an apartment on that specific day. What kind of client are you dealing with:
    • A. 

      A Dreamer

    • B. 

      A Shopper

    • C. 

      A client that is wasting your time

    • D. 

      A client who lacks the education of the Brooklyn market

  • 7. 
    What is the best time to advertise an apartment?
    • A. 

      Morning

    • B. 

      Afternoon

    • C. 

      Evening

    • D. 

      All of the above

  • 8. 
    If a landlord tells you that they only want “White, Black or Spanish” people living in theapartment, should you:
    • A. 

      Tell the landlord "OK" and that you will get them whatever they are asking for

    • B. 

      Pretend like you did not hear the comment and change the subject

    • C. 

      Engage in a conversation about the topic with the landlord

    • D. 

      Send a listing alert through the database and contact the listing agent to immediately have the listing removed

  • 9. 
    How many apartments should you have in total to show your clients for every appointment?
    • A. 

      2

    • B. 

      3

    • C. 

      4

    • D. 

      5

  • 10. 
    If a tenant tells you that they want to live in a neighborhood that has people that look like them or that have a similar background, do you:
    • A. 

      Tell them that you do not work with people that discriminate and end the appointment

    • B. 

      Stay quiet and grant their wishes

    • C. 

      Tell them it is illegal to discriminate and explain the possible consequences

    • D. 

      Agree and joke around with them

  • 11. 
    At what point in the transaction should the client sign the “Dual Agency Disclosure Form”?
    • A. 

      At first substantial contact

    • B. 

      When you are in the apartment

    • C. 

      When you are walking back to the office

    • D. 

      When you get back to the office

  • 12. 
    What type of client am I? I am not willing to make a decision today unless I see the apartmentof my dreams. I want to be comfortable before I make a decision. I am seeking education and a broker I can trust.
    • A. 

      Shopper

    • B. 

      Just started looking

    • C. 

      Month to Month

    • D. 

      Crashing at a friend's house

  • 13. 
    If a landlord does not want to rent out to “Section 8” are they discriminating?
    • A. 

      Yes

    • B. 

      No

  • 14. 
    What is the best and most effective way to select backup apartments for your clients?
    • A. 

      Search Key: Your client’s preferences & request

    • B. 

      Special Options: Hot Listings- Under market value apartments

    • C. 

      Google Maps

    • D. 

      All of the above

  • 15. 
    What are the four protected classes for New York State against discrimination?
    • A. 

      Race, Color, Religion, National Origin

    • B. 

      Sex, Disability, Familial Status, Source of Income

    • C. 

      Age, Marital Status, Sexual Orientation, Military Status

  • 16. 
    In reference to the “Dual Agency Disclosure Form” what is considered “First SubstantialMeeting/Contact" with your client?
    • A. 

      When you speak to your client over the phone

    • B. 

      When you meet your client in person

    • C. 

      When your client is interested in the apartment

    • D. 

      When your client is securing the apartment

    • E. 

      All of the above

  • 17. 
    What is the purpose of the client confidentiality agreement?
    • A. 

      An agreement to keep clients personal information confidential from the public

    • B. 

      An agreement between the broker and client about the broker fee

    • C. 

      To ensure that no one has access to the transaction specifics

    • D. 

      Other

  • 18. 
    What type of firm is Rapid Realty?
    • A. 

      Seller’s Agent

    • B. 

      Buyer’s Agent

    • C. 

      Broker’s Agent

    • D. 

      Dual Agent

    • E. 

      Dual Agent with Designated Sales Agents

  • 19. 
    What is the price range for a 1 bedroom apartment in “Lefferts Garden”?
    • A. 

      $1,000 - $1,100

    • B. 

      $1,000 - $ 1,200

    • C. 

      $1,000 - $ 1,300

    • D. 

      $1,000 - $ 1,400

    • E. 

      Other

  • 20. 
    If you are about to show an apartment and you are with a family and the landlord tells you infront of your client that he does not want families, do you:
    • A. 

      Tell the landlord OK and explain to your client what just happened on your walk back

    • B. 

      Insist on the landlord showing you the apartment because you are there and at least want to show it to continue on to your back ups

    • C. 

      Instantly identify the statement as illegal in the presence of both the landlord and tenant

    • D. 

      Argue with the landlord to defend your clients

  • 21. 
    If you are going to be late or not come to work should you:
    • A. 

      Not to worry about it because you are an independent contractor

    • B. 

      Call your immediate supervisor and give them a heads up

    • C. 

      Come in and get right to work because you have lots of work to do

    • D. 

      Call your fellow agent and tell them to tell your supervisor

  • 22. 
    After you verbally disclose to your client the “Dual Agency Agreement” and they do not feelcomfortable signing any paperwork, which document should the salesperson sign?
    • A. 

      Dual Agency Disclosure

    • B. 

      Client Confidentiality Agreement

    • C. 

      Declaration of Refusal Form

    • D. 

      Verbal Agency Disclosure Confirmation

  • 23. 
    Your clients sign a 1 year lease on an apartment rental and you earn a commission of $2,340.The rental price of the apartment is $1500, at what percentage (%) was the broker fee?
    • A. 

      10%

    • B. 

      11%

    • C. 

      12%

    • D. 

      13%

  • 24. 
    If you are in the apartment and you realize that you honestly forgot to mention to your clientthat this particular unit has a broker fee, are you in a “Bait & Switch” situation?
    • A. 

      Yes

    • B. 

      No

  • 25. 
    What is the least flexible determining factor when a client is making a final decision?
    • A. 

      Location

    • B. 

      Price

    • C. 

      Preference

    • D. 

      Comfort

  • 26. 
    When you are setting level of expectation for your clients which factor is most important:
    • A. 

      Your services and what the clients can expect on the appointment with you

    • B. 

      The apartment which they are primarily interested in

    • C. 

      How confident you are in your abilities

    • D. 

      Client’s pressure points

    • E. 

      All of the above

  • 27. 
    If a client or landlord wants to give you a “Tip” or “Kickback”, should you:
    • A. 

      Take the money, you deserve it for a job well done and then tell the Broker what happened

    • B. 

      Tell them it is illegal to accept any form of “Tips’ or “Kickbacks”

    • C. 

      Tell them that legally you cannot accept any monies without the Broker’s consent but if they wished they could contact Broker and you will receive the “Tip” in full

    • D. 

      Take the money and not say anything to anybody because it is not a big deal

  • 28. 
    • A. 

      Wait for the client to approach you after their assessment of the apartment

    • B. 

      Explain the deposit process

    • C. 

      Don’t say anything because you do want your client to show you interest

    • D. 

      Ask your client if they can see themselves living in the apartment

  • 29. 
    • A. 

      You cannot afford to live in that area and we have to look elsewhere

    • B. 

      You really can’t help them

    • C. 

      You would love to help

    • D. 

      Tell them they are being unrealistic and to call you back when they are serious

  • 30. 
    What is the most effective time to call your clients (R.A.C. Call)?
    • A. 

      8am - 12pm (noon)

    • B. 

      12pm – 5pm

    • C. 

      5pm - 10pm

    • D. 

      All the time

  • 31. 
    • A. 

      1

    • B. 

      2

    • C. 

      3

    • D. 

      4

  • 32. 
    If a D.O.S investigator approaches you and begins to question you, should you:
    • A. 

      Answer all of their questions as you want to be upfront and honest about everything

    • B. 

      Tell the investigator to call the Broker, give them Broker’s name and phone number and the Broker will handle whatever situation may arise

    • C. 

      Give them your business card

    • D. 

      Other

  • 33. 
    During which step in the 12 Steps To Success do you pre-qualify your client?
    • A. 

      Step 7

    • B. 

      Step 8

    • C. 

      Step 9

    • D. 

      Step 10

    • E. 

      Other

  • 34. 
    • A. 

      Give your client a solution

    • B. 

      Move on to your next back up

    • C. 

      Isolate the objection

    • D. 

      Find out why they have the objection

  • 35. 
    Rapid Realty Knowledge:Websiite:
  • 36. 
    Database:
  • 37. 
    Company E-mail:
  • 38. 
    Personal Webpage:(If your name was John Doe)
  • 39. 
    Chant:(this is a phrase)
  • 40. 
    What are the fees associated with each listing agreement:First Month OP
  • 41. 
    OP/Full (last)
  • 42. 
    OP/Half
  • 43. 
    We accept 4 types of certified funds, what are they? 1.___________________________________________________________________________________ 2.__________________________________________________________________________________ 3.___________________________________________________________________________________ 4.___________________________________________________________________________________
  • 44. 
    How can you influence a client to make a decision? What is the decision making promise? First:Second:Third:Fourth:Fifth:
  • 45. 
    What are the two components that make up a "Complete Appointment?"50% : ________________________________________________________________________50%: ________________________________________________________________________
  • 46. 
    In order of priority, which are most important?RAC Calling , Working one day in advance , Appointments , Training Sessions Advertising1.2.3.4.5. __ __ ___ __ ___ _ __
  • 47. 
    What is the primary purpose of the Rapid Realty “Template”? _____________________________________________________________________________________ _____________________________________________________________________________________ _____________________________________________________________________________________
  • 48. 
    What is a testimonial? _________________________________________________________________________________ _________________________________________________________________________________ _________________________________________________________________________________
  • 49. 
    What is the purpose of the 12 Steps To Success? _____________________________________________________________________________________ _____________________________________________________________________________________ _____________________________________________________________________________________
  • 50. 
    What are the 3 variables that allow you to manipulate your voice to generate excitement? 1._____________________________________ 2. ____________________________________ 3. ____________________________________
  • 51. 
    Name 5 methods of generating leads. 1. 2. 3. 4. 5.
  • 52. 
    What are the 4 Components To A Title? 1. 2. 3. 4.
  • 53. 
    What is the structure of an advertisement? 1. __________________________ 2. A._________________________ B._________________________ 3. ___________________________
  • 54. 
    What is the purpose of the 10am- 1pm “Rapid Realty Workout”? ______________________________________________________________________________ ______________________________________________________________________________ ______________________________________________________________________________
  • 55. 
    What does “BLT” stand for in reference to a deposit? What action must be taken? B-___________________ L-___________________ T-___________________ Action: ______________________________________________________________
  • 56. 
    Should you call your clients ever-day? Make 2 points to argue your case.A) Yes B) No1st Point: ____________________________________________________2nd Point: ____________________________________________________
    • A. 

      Yes

    • B. 

      No