Interesting Facts You Must Know About Customer Service! In a business setting, it is important to ensure that you satisfy the needs and wants of your clients with the product or services you are offering, and one of the ways to maximize this is through customer service. Take up this quiz and see how skilled you are at ensuring your client comes back for your services.
Questions and Answers
A study by Bain & Company suggests that a 5% increase in (__________) (__________) can improve profitability by anywhere from 25% to 95%.
"Every contact we have with a customer influences whether or not they'll ____________. We have to be great every time or we'll lose them."
Ask for a job
Listen to what your customers say.
Many companies talk about customer feedback. Some do it well. Most don't. Because they don't work very hard to hear what customers are saying about them. They might hear the obvious, like ___________ and _____________ but nothing else. If you want to increase customer loyalty, you need to do better. You need to make a special effort to find out what customers are saying about your company, your products, and your service!
"Being on par in terms of price and quality only gets you into the game. Service wins the game!"
The more you engage with customers the ___________ things become and the easier it is to determine what you should be doing!
"Care more than others think wise.
Risk more than others think safe.
Dream more than others think practical.
Expect more than others think ___________."
All levels of management should be exposed to customers. And I'm not just talking about focus groups or round-tables. Members of management need to roll up their sleeves and do the work of their employees once in a while. And they should talk to customers. In most cases, it's not hard. (If you don't know where to find your customers, maybe you shouldn't be in management.) I'd bet many customers would be happy to spend a few minutes chatting with an executive from the company they do business with.