Quiz On Live Alerts

10 Questions | Total Attempts: 76

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Life Quizzes & Trivia

This is a quiz on live alerts.


Questions and Answers
  • 1. 
    1. Unidentified Operator answers. 2. Tiffany in Service answers. 3. Robert Cooley (Manager) in Sales answers. Caller; Unidentified is calling for more information about the half price sale he saw on TV. Agent describes the program as a prepaid lease with multiple options at the end of three years and describes the options. Caller is unhappy and says the TV ad is very misleading and would like to speak to a Sales Manager. Agent states he is a Sales Manager. Agent tries to explain the program further. Caller says the ad is not accurate and will take this up with somebody but is unsure of who. Agent explains this program is endorsed by Toyota and all advertisements are run through the appropriate channels to make sure all necessary information is disclosed. Caller says he will not buy from dealership or Toyota from now on. Call ends. No contact information obtained.Live Alert?
    • A. 

      True

    • B. 

      False

  • 2. 
    1. Auto Attendant answers. 2. Unidentified Operator answers. Caller; Unidentified, wants to speak to someone in Sales. Caller is interested in a  vehicle (model not specified) which he saw in an advertisement and wants to know if the mileage on the lease vehicle is 12k mile a year. Agent says they are in a meeting and will be available from 9:30 AM today (2/20). Caller says he will call back. Caller says thank you, call ends. No contact information obtained. Live Alert?
    • A. 

      True

    • B. 

      False

  • 3. 
    1. Auto Attendant answers. 2. Unidentified Operator answers. Caller; Unidentified, is interested in a vehicle (model not specified ) which he saw in a paper and wants to know regarding the vehicle. Agent transfers to Honda Sales. Caller hangs up during the hold. Call ends. No contact information obtained.Live Alert?
    • A. 

      True

    • B. 

      False

  • 4. 
    1. Auto Attendant answers. 2. Unidentified Agent answers. Caller; Unidentified, wants to speak with Rose. Agent says she will come in at 1:00 PM. Caller wants speak with John. Agent says he is not in today. Caller says he will call back. Call ends. No contact information obtained.Live Alert?
    • A. 

      True

    • B. 

      False

  • 5. 
     1. Unidentified Operator answers. 2. Christine in Sales answers Caller; Mary, wants to know the difference between Accord LX and EX. Agent says the EX model has the sunroof, power seats, alloy wheels, 6-CD changer, horse power is more than the LX, it has 4-cylinder but gives more power to the engine. Agent says the EX-L has leather seats and dual climate control. Agent asks the Caller in which vehicle is she interested in. Caller says EX. Call drops. No contact information obtained.Live Alert?
    • A. 

      True

    • B. 

      False

  • 6. 
    1. Harvey answers. 2. Unidentified Operator answers. 3. Ruth's VM answers. Caller; Unidentified, wants to speak to someone regarding the license plates which he didn't receive yet. This is the third time he is calling in. Transfers the call. Caller hangs up without leaving a message. Call ends.Live Alert?
  • A. 

    True

  • B. 

    False

  • 7. 
    1. Auto Attendant answers. 2. Unidentified Agent in Service answers. 3. Unidentified Agent in Service answers. 4. Gary's VM answers. Caller; Akehurst, wants to speak with Service manager. Caller wants to know the status of her vehicle (model not mentioned). Transfers to Gary's VM. Caller says she is disappointed with the response from Service department and says she needs her vehicle as soon as possible. Caller requests a call back. Call ends.Live Alert?
    • A. 

      True

    • B. 

      False

  • 8. 
    1.      Unidentified Operator answers. 2. Alise's VM in Sales answers. Caller; Arlene, referring to previous conversation and says that she was interested in trading in her Quest for a Pathfinder. Caller was waiting for a call back from Alise. Caller says that she never received a call back. Caller says she will now trade in her Quest in some other dealership. Call ends. No contact information obtained.Live Alert?
    • A. 

      True

    • B. 

      False

  • 9. 
    1.Francois Azcona in Sales answers. Caller; Wayne Gilbert, #973-459-2579, wants to buy a 2005 Altima and wants to come in to look at the vehicle. Agent says she will call back on Saturday(1/23). Appt: 1/25; 9:00 AM.Live Alert?
    • A. 

      True

    • B. 

      False

  • 10. 
    1.        Auto Attendant answers. 2. Unidentified Operator answers. 3. Howard in Sales answers. Caller; Ron Kiltoyne, #314-225-9104, saw a CR-V of $3,395 down payment with $179 per month on newspaper and inquires costs with taxes and tags. Agent says with it will be $209 per month and asks the Caller to come in and look at the car. Appt: 1/30; 2:00 PM. Live Alert?
    • A. 

      True

    • B. 

      False