Quiz Before 2012

3 Questions | Total Attempts: 335

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General Knowledge Quizzes & Trivia

This quiz was developed in preparation for my final exam.


Questions and Answers
  • 1. 
    The creation of separate quality departments in the early 1900s caused
    • A. 

      Indifference to quality among workers and their managers.

    • B. 

      Upper management to be more knowledgeable about quality.

    • C. 

      Production quality to substantially improve.

    • D. 

      Production efficiency to decline.

  • 2. 
    Two U.S. consultants that worked with Japanese managers during Japan's efforts to improve quality in the 1950s were
    • A. 

      Juran and Crosby.

    • B. 

      Deming and Crosby.

    • C. 

      Deming and Juran.

    • D. 

      Juran and Crosby.

  • 3. 
    A paper mill supplies a corrugated container manufacturer with Kraft paper. The corrugated container manufacturer uses Kraft paper to manufacture corrugated shipping containers that are then sold to a cereal manufacturer. Which of the following is true? 
    • A. 

      The corrugated container manufacturer is an internal customer of the cereal manufacturer.

    • B. 

      The corrugated container manufacturer is an external customer of the paper mill.

    • C. 

      Both the paper mill and corrugated container manufacturer are internal customers of the cereal manufacturer.

    • D. 

      There are no external customers.