Quiz #81: Long Distance Tows

4 Questions | Total Attempts: 35

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Distance Quizzes & Trivia

Please review the Long Distance Tows P&P to successfully complete this quiz.


Questions and Answers
  • 1. 
    If you receive a call from a customer requesting a long distance tow (tows that pass the closest Lexus dealer in an attempt to make the customer happy), please advise them that Lexus Roadside tows to the ________ dealership from the breakdown location for warranted mechanical breakdowns.
    • A. 

      Selling Dealership

    • B. 

      Closest Dealership

  • 2. 
    If the owner requests a transport to a dealership other than the closest and a good business reason exists, please __________ the matter to  __________.
    • A. 

      Escalate, LCS

    • B. 

      Escalate, Leader/Shift Leader

    • C. 

      Escalate, Advisor

  • 3. 
    Please do not call ______________ requesting a long distance tow.
    • A. 

      Selling Dealership

    • B. 

      Blackberry

    • C. 

      LCS

  • 4. 
    True or False: Please note that if the closest dealership is a long distance tow (example: Owner lives in Montana and vehicle must be transported over 400 miles to the closest Lexus dealership) that leadership involvement/authorization is necessary.
    • A. 

      True

    • B. 

      False