If you receive a call from a customer requesting a long distance tow (tows that pass the closest Lexus dealer in an attempt to make the customer happy), please advise them that Lexus Roadside tows to the ________ dealership from the breakdown location for warranted mechanical breakdowns.
If the owner requests a transport to a dealership other than the closest and a good business reason exists, please __________ the matter to __________.
Escalate, Leader/Shift Leader
Please do not call ______________ requesting a long distance tow.
True or False: Please note that if the closest dealership is a long distance tow (example: Owner lives in Montana and vehicle must be transported over 400 miles to the closest Lexus dealership) that leadership involvement/authorization is necessary.