Quiz 2/25/11

6 Questions | Total Attempts: 158

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Operating System Quizzes & Trivia

Questions and Answers
  • 1. 
    Thinking back to what you learned about PTS, which of the following is a false statement?
    • A. 

      PTS is long-term strategy based on associate and customer feedback, as well as industry best practices.

    • B. 

      The call types that Customer Service is expected to own will evolve over time as the frequency and complexity of customer issues change.

    • C. 

      Tech and DTS will be combined into one Technical Support Queue as of April 1.

    • D. 

      This is just Phase 1 of PTS. More will come as our strategy evolves.

  • 2. 
    Which of the following is NOT a promotion during Promo 1B?
    • A. 

      All Android phones under $150

    • B. 

      Buy one, get five free promo on select devices

    • C. 

      A free device in each category for feature, messaging and Android phones.

    • D. 

      $100 Smartphone Activation Credit available through March 10th

  • 3. 
    What change was made to the Moments to Believe in Program?
    • A. 

      Instead of receiving 150 extra minutes, customers now receive 150 Belief Reward Points

    • B. 

      Customers now have the option between 150 minutes or 150 Belief Reward Points

    • C. 

      Customers can now receive both!

    • D. 

      The cards were just redesigned with a new look

  • 4. 
    What options might you position for a customer if they are experiencing problems with their phone and the NRC no longer supports it for repairs?
    • A. 

      Equipment upgrade

    • B. 

      Device Insurance

    • C. 

      Advance Exchange

    • D. 

      Both A and B

  • 5. 
    What two features are unique to our Belief Plans and should be positioned to the customer before considering an adjustment on valid overage charges?
    • A. 

      Overage Protection and Overage Cap

    • B. 

      Overage Protection and Overage Forgiveness

    • C. 

      Overage Cap and Overage Forgiveness

    • D. 

      Bundled text plans and reward points

  • 6. 
    Bonus Question from the Buzz: A new device video / interactive tutorial was posted to the OLR this month for what Android device?
    • A. 

      LG Optimus U

    • B. 

      LG Apex

    • C. 

      Samsung Mesmerize

    • D. 

      Samsung Acclaim