PTS is long-term strategy based on associate and customer feedback, as well as industry best practices.
The call types that Customer Service is expected to own will evolve over time as the frequency and complexity of customer issues change.
Tech and DTS will be combined into one Technical Support Queue as of April 1.
This is just Phase 1 of PTS. More will come as our strategy evolves.
All Android phones under $150
Buy one, get five free promo on select devices
A free device in each category for feature, messaging and Android phones.
$100 Smartphone Activation Credit available through March 10th
Instead of receiving 150 extra minutes, customers now receive 150 Belief Reward Points
Customers now have the option between 150 minutes or 150 Belief Reward Points
Customers can now receive both!
The cards were just redesigned with a new look
Both A and B
Overage Protection and Overage Cap
Overage Protection and Overage Forgiveness
Overage Cap and Overage Forgiveness
Bundled text plans and reward points
LG Optimus U