Advanced Item Lookup
The Customer's Order
The website (BuyCostumes.com or Celebrateexpress.com)
Ask the customer for the coupon code.
Check the discounts tab to see if any previous discounts have been applied to the order.
Inform the customer that coupons can only be applied to the order when the order is being placed.
Request a credit for the appropriate amount.
There may be a minimum 15% restocking fee for returned items that fall outside our normal return guidelines
You are able to return a Disposable Helium Tank if it arrives damaged.
A $7 flex label fee will be deducted from your return credit.
You have 16 days from the date that the order was created to intitiate your RAN without any restocking fees.
BWW (Brokers Worldwide)
USPS (United States Postal Service)
MSI Worldwide Mail
UPS (United Parcel Service)
Customer's email address
Label should be sent to customer's billing/shipping address
Whether the $7 flex fee should be deducted from the return credit or not
Reason for the label request
Kung Fu Panda 2
An email will immediately be sent to you with the updated shipping information.
The original order has been cancelled and you will receive a new email with the new order confirmation and updated shipping date.
Tell the customer that their shipping has been upgraded and have a good day.
Inform the customer that they will receieve an email that has the ORIGINAL ship date in it, however, once the customer tracks their package from the number provided in the THIRD email they receive they can see the updated ship level.