Prove IT #3 083011 Trec/Kudo

12 Questions | Total Attempts: 40

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Prove IT #3 083011 Trec/Kudo

Prove that you know your stuff! Answer the questions!


Questions and Answers
  • 1. 
    Customer's orders that have the OrderSource of ___________ can be updated. (Choose All That Apply)
    • A. 

      Newegg

    • B. 

      BUY

    • C. 

      Target

    • D. 

      SHOPCE

    • E. 

      BUYCE

    • F. 

      Halloween Express

    • G. 

      SHOP

    • H. 

      BuyCostumes

  • 2. 
    You are able to request a trace on an international package.
    • A. 

      True

    • B. 

      False

  • 3. 
    You are able to check to see if individual parts of a costume or part package have a SKU by visiting: (Check All That Apply)
    • A. 

      Advanced Item Lookup

    • B. 

      The Customer's Order

    • C. 

      The website (BuyCostumes.com or Celebrateexpress.com)

    • D. 

      Cybersource

  • 4. 
    The customer calls in to add a coupon to their order, what is the first thing that we do?
    • A. 

      Ask the customer for the coupon code.

    • B. 

      Check the discounts tab to see if any previous discounts have been applied to the order.

    • C. 

      Inform the customer that coupons can only be applied to the order when the order is being placed.

    • D. 

      Request a credit for the appropriate amount.

  • 5. 
    The price of SKU 204670 is $23.99.
    • A. 

      True

    • B. 

      False

  • 6. 
    When applying a discount to the order you should be applying the coupon to the grand total.
    • A. 

      True

    • B. 

      False

  • 7. 
    Check each answer below that is a part of our Return Policy!
    • A. 

      There may be a minimum 15% restocking fee for returned items that fall outside our normal return guidelines

    • B. 

      You are able to return a Disposable Helium Tank if it arrives damaged.

    • C. 

      A $7 flex label fee will be deducted from your return credit.

    • D. 

      You have 16 days from the date that the order was created to intitiate your RAN without any restocking fees.

  • 8. 
    Choose the Delivery Service(s) that our Delivery Resolution team would create a Trace Investigation with if an International package was lost.
    • A. 

      BWW (Brokers Worldwide)

    • B. 

      USPS (United States Postal Service)

    • C. 

      MSI Worldwide Mail

    • D. 

      UPS (United Parcel Service)

  • 9. 
    Because UPS messed up the customer's delivery, and it was not our fault we do not have to apologize to the customer.
    • A. 

      True

    • B. 

      False

  • 10. 
     If a customer does not have a printer and you are requesting a label be mailed to them, what do you need to include in the casenotes. Check all that apply.
    • A. 

      Customer's email address

    • B. 

      Label should be sent to customer's billing/shipping address

    • C. 

      Whether the $7 flex fee should be deducted from the return credit or not

    • D. 

      Reason for the label request

  • 11. 
    Choose all of the themes from this list that CANNOT be shipped out of the United States
    • A. 

      Breaking Dawn

    • B. 

      Transformers 3

    • C. 

      Kung Fu Panda 2

    • D. 

      Glee

    • E. 

      Justin Bieber

    • F. 

      Smurfs

  • 12. 
    A customer calls in to upgrade their shipping. After you verify their order can be updated, get their credit card information and upgrade the shipping you MUST tell the customer:
    • A. 

      An email will immediately be sent to you with the updated shipping information.

    • B. 

      The original order has been cancelled and you will receive a new email with the new order confirmation and updated shipping date.

    • C. 

      Tell the customer that their shipping has been upgraded and have a good day.

    • D. 

      Inform the customer that they will receieve an email that has the ORIGINAL ship date in it, however, once the customer tracks their package from the number provided in the THIRD email they receive they can see the updated ship level.

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