Property Support August Quiz

6 Questions | Total Attempts: 45

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Property Support August Quiz

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Questions and Answers
  • 1. 
    Give the best answer: If a GM wants to release a credit card authorization from a guest's credit card. We should _______
    • A. 

      Ask the GM to contact shift4 to release the authorization.

    • B. 

      Ask the GM to contact the guest's bank.

    • C. 

      Ask the GM to contact the DOTN and have them void the authorization transaction.

  • 2. 
    During the process of releasing the authorization on the guest's credit card, if the GM asked for a turn around time(ETA), what is the best response that we can provide?
    • A. 

      The turn around time or ETA will depend on the guest's credit card.

    • B. 

      Advise the GM to contact the guest's bank.

    • C. 

      It will reflect on the guest's next billing cycle.

  • 3. 
    For password reset: If the caller is listed as an emergency contact of the hotel, tier 2 can proceed with the process and call that person through the ________
    • A. 

      Number listed on the emergency contact.

    • B. 

      Hotel's phone number

    • C. 

      Both Hotel's phone number and the emergency contact number.

  • 4. 
    Choice Hotels U.S. are getting paid for each SRD reservations that they receive through______ 
    • A. 

      Bank to Bank Transactions

    • B. 

      Choice will send a check payment every end of the month to pay for the SRD reservations from the previous month.

    • C. 

      Choice will apply the payment as a franchise credit on the hotel's monthly franchise bill.

  • 5. 
    What report can we provide if the GM asked for the SRD reimbursements that they received for each SRD reservation that they cater?
  • 6. 
    What is the correct assigned to group value of a GM PASSWORD RESET TICKET?
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