Professionalism

20 Questions | Total Attempts: 307

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Professionalism

Privacy & Confidentiality, Workplace Conduct, Dress Code, Respectful Workplace, Attendance Learning material can be found: St. Joseph's policy 5. 4. 4P Respect in the Workplace, VIHA policy 5. 2. 2P Respectful Workplace Policy, VIHA policy 5. 12. 15 Confidentiality, VIHA Medical Imaging Practice & Clinical Standards- Dress Code (https://pacs. Viha. Ca/miPP/index. Php/Dress_Code)


Questions and Answers
  • 1. 
    Looking up a friend's ultrasound report is not a breach of confidentiality if you don't tell the friend or anyone else the results.
    • A. 

      True

    • B. 

      False

  • 2. 
    A nurse from ER comes to ask you if her son's ankle fracture is healed. What do you tell her?
    • A. 

      Tell her that the radiologist hasn't read the films yet.

    • B. 

      Explain that we don't provide results and tell her to call the ordering doctor.

    • C. 

      Tell her you will fax the results to the ER department

    • D. 

      Pull up the films and give her a diagnosis, but tell her it is your non-professional opinion

  • 3. 
    Which of the following is considered a breach of confidentiality?
    • A. 

      Accessing your own results in Cerner.

    • B. 

      Discussing patient information in the hallway.

    • C. 

      Being aware of a breach but failing to report it to your supervisor.

    • D. 

      Accessing records of your dependant children.

    • E. 

      All of the above.

    • F. 

      A), c) and d) only.

  • 4. 
    Which of the following behaviours is acceptable re: punctuality/attendance?
    • A. 

      Arriving at work at the shift start time.

    • B. 

      Following the sick call protocol if you are sick and unable to come to work.

    • C. 

      Starting your shift 10 minutes late and staying an extra 10 minutes late to make it up.

    • D. 

      Keeping records of skipped breaks in order to go home early.

    • E. 

      All of the above.

  • 5. 
    If you witness inappropriate behaviour involving suspected harassment, refer to: (choose best answer)
    • A. 

      Respect in the Workplace policy 5.4.4P

    • B. 

      Catholic Health Care Guide

    • C. 

      Your lawyer

    • D. 

      SJGH DI Safety Manual

  • 6. 
    Hospital employees have extra rights when it comes to viewing their family members' medical records.
    • A. 

      True

    • B. 

      False

  • 7. 
    A co-worker frequently wears strong scents. You:
    • A. 

      Complain to your co-workers.

    • B. 

      Remind your co-worker that this is a Scents-Free workplace and some people are very sensitive to smells.

    • C. 

      B) & d)

    • D. 

      Refer the matter to your supervisor

    • E. 

      Leave an annonomous note on their locker.

  • 8. 
    An employee is subject to termination if it is determined that a breach of confidentiality has occured.
    • A. 

      True

    • B. 

      False

  • 9. 
    The SJGH code of conduct respects the dignity of (choose best answer):
    • A. 

      Every Canadian

    • B. 

      Physicians and nurses

    • C. 

      Every human being

    • D. 

      DI Staff members

  • 10. 
    Negative chatter is acceptable in the department as long as it cannot be overheard by patients.
    • A. 

      True

    • B. 

      False

  • 11. 
    Two co-workers are gossiping about another co-worker who is not present. You: (check all that apply)
    • A. 

      Listen but don't participate, because as long as you don't join in you are not part of it.

    • B. 

      Walk away

    • C. 

      Yell at them and tell them they are horrible people.

    • D. 

      Tell your supervisor.

    • E. 

      Join in, you've just heard some juicy gossip you can add.

    • F. 

      Tell them that gossip and negativity is not good for department morale.

  • 12. 
    Which of the following are true regarding overtime?
    • A. 

      OT is not paid for missed breaks.

    • B. 

      OT must be approved beforehand by your supervisor/manager.

    • C. 

      OT can be used to leave early on a subsequent shift at your discretion.

    • D. 

      All of the above.

    • E. 

      A) and b) only

  • 13. 
    A physician is being verbally abusive to you on the phone regarding a department policy. Choose the best answer from the following:
    • A. 

      Tell the caller that you do not tolerate abuse and ask them to call back when they have calmed down.

    • B. 

      Refer the caller to your supervisor, manager or radiologist.

    • C. 

      Tell the doctor you can read or fax the policy in question to him/her if it would be helpful.

    • D. 

      Any of the above would be acceptable.

  • 14. 
    Which of the following are considered appropriate personal accessories when working with patients?
    • A. 

      Earrings with a matching bracelet.

    • B. 

      Your employee ID card on a Coors Light lanyard.

    • C. 

      Your wedding band etched with your and your partner's initials.

    • D. 

      French tip nail extensions

    • E. 

      A watch with a plain band.

    • F. 

      None of the above.

  • 15. 
    A prominent BC politician has been involved in a MVA and was treated at SJGH Emergency. You were working and performed some x-rays on him. Your neighbor later asks you whether you know if alcohol was involved and if he was injured. Choose all the answers that are correct.
    • A. 

      Say "I don't know" or "I can't really say"

    • B. 

      If pressed explain that you are bound by the SJGH privacy policy and would respect their privacy in the same way if they were a patient at SJGH.

    • C. 

      Say "I saw him there, but don't know anything about it"

    • D. 

      Hint that your neighbor should watch the news for further "interesting developments"

  • 16. 
    You observe a small group of co-workers gossiping in an area where another co-worker is busy working. Which of the following choices are acceptable? Choose all that apply.
    • A. 

      Join in on the gossip.

    • B. 

      Refer the matter to a supervisor.

    • C. 

      Stand close enough to the group to eavesdrop, but not close enough to be part of the group.

    • D. 

      Take notes.

    • E. 

      Stand near the group and loudly ask co-worker if she needs help.

    • F. 

      Politely remind the gossiping co-workers to conduct their discussion during breaks or outside the workplace.

  • 17. 
    Which of the following are considered appropriate dress code for patient care?
    • A. 

      Jeans only on approved days.

    • B. 

      Sweat pants/yoga pants

    • C. 

      Scrubs

    • D. 

      A) and c)

    • E. 

      A t-shirt that shows off your new belly button jewelry

  • 18. 
    Which of the following appies to cell phone use in the workplace? (check all that apply)
    • A. 

      Personal phones are to be turned off during work hours unless required as part of your work.

    • B. 

      Personal phones may be used during breaks only.

    • C. 

      Personal phones may be used if you are expecting an emergency call and have made arrangements with your supervisor.

    • D. 

      Personal phones may be used to check email only.

    • E. 

      It is permissible to take photographs with your cell phone at work as long as it is done discretely.

  • 19. 
    You often notice a particular co-worker conducting personal business on the phone or computer workstation when they are scheduled to be working. You: (check all that apply)
    • A. 

      Refer the matter to the supervisor.

    • B. 

      Politely remind the co-worker to conduct their personal business during breaks or outside the workplace.

    • C. 

      Complain to your other co-workers.

    • D. 

      Take over your co-worker's duties while they are on the phone and say nothing.

  • 20. 
    You are preparing to perform a portable exam on an inpatient and he/she is being unreasonable rude towards you. Choose the best answer:
    • A. 

      Explain the situation to the patient's nurse and tell her you cannot perform the procedure at this time. Have the nurse call to have the procedure done once the patient has calmed down.

    • B. 

      Do not speak to the patient, just get the procedure done and leave.

    • C. 

      Be as polite and professional as possible and perform the procedure.

    • D. 

      Tell the patient they are being rude and you will not perform the procedure until they shut up.

    • E. 

      Both a) and c) are acceptable.

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