Process Test May 2011-au Is

10 Questions

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May Quizzes & Trivia

Process Test may 2011-AU IS


Questions and Answers
  • 1. 
    What is the capital of Australia?
    • A. 

      Brisbane

    • B. 

      Sydney

    • C. 

      Canberra

    • D. 

      Melbourne

  • 2. 
    Amcor wants to log a call for Dss case for intermec printers?
    • A. 

      Log a call and process as DSS7

    • B. 

      Just advise Amcor to speak to their Team Leader as hp doesnt support

    • C. 

      Call intermec 1313 83 for service Option1, Option 1, Option 1

    • D. 

      Log a call in Qtm and set the skill group as tobedone and log a call with intermec

  • 3. 
    Important points to be remembered while routing  a case in gcss
    • A. 

      Check the sl no in GCSS if it has a IS contract

    • B. 

      Check the correct dispatch queue name in GCR

    • C. 

      Check with the relevant DDM about the dispatch

    • D. 

      Ensure case gets dispatched within 10 mins it hits our queue

  • 4. 
    HP provides HP Branded Sun Support  for all Sun equipment  for Fairfax
    • A. 

      True

    • B. 

      False

  • 5. 
    Once a case gets logged in quantum for coles we get a notification from which email id?
  • 6. 
    Coles Meyer group includes the following stores
    • A. 

      Office Works

    • B. 

      Target

    • C. 

      K Mart

    • D. 

      Liquorland

  • 7. 
    PPX customer wants to log a P2 deskside for Cairns. What will be the SLA?
    • A. 

      M-F 8:00-18:00 NBD response onsite No fix

    • B. 

      M-F 8:00-18:00 3 response onsite No fix

    • C. 

      M-F 8:00-18:00 3 response onsite 10 day fix

    • D. 

      M-F 8:00-18:00 2 Day fix

  • 8. 
    We can log a H&E case on I-Phone for Amcor
    • A. 

      True

    • B. 

      False

  • 9. 
    The handover process that we should follow if we are in late hours shift (5.30 - 14.30) once we get the handovers from other call managers from the team
    • A. 

      We follow the cases and give it as handover to the early morning shift team

    • B. 

      We follow the cases and give it as handover to the AH team case mgmt & the exempt team

    • C. 

      We follow the cases and give it as handover to the respeteced DDMs

    • D. 

      We follow the cases and give it as handover to the mentor of the team

  • 10. 
    Anitech Pty Ltd is HP Alliance Partner authorized to repair Kimberly-Clark Australia Third-Party Toshiba Computers
    • A. 

      True

    • B. 

      False