Pre-show Customer Service Quiz

5 Questions

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Customer Service Quizzes & Trivia

Please answer the following multiple choice questions to the best of your ability based on the information presented in this lesson.


Questions and Answers
  • 1. 
    As an usher prior to walk-in, which is something that I should NOT be doing?
    • A. 

      Making sure that the aisles are clear

    • B. 

      Checking that entrance ways and fire exits are free from obstructions.

    • C. 

      Stacking and storing programs neatly.

    • D. 

      Placing my bookbag neatly by my side, where I and everyone else can see t.

    • E. 

      Memorizing the seat layout for when seating occurs.

  • 2. 
    If a patron starts screaming loudly about the location of their seat and won't relent even after explaining to him that the show is sold-out, I should...
    • A. 

      Inform the patron that I'll be calling house management to resolve the issue, and then do so.

    • B. 

      Continue to try to rationalize and reason with the patron.

    • C. 

      Ignore his childish behavior and tend to other patrons.

    • D. 

      Argue with the patron until the best man wins.

    • E. 

      Try to ask another patron to switch with the upset patron.

  • 3. 
    A patron faints after entering the complex. I should...
    • A. 

      Call the police.

    • B. 

      Leave them be and call management.

    • C. 

      Call management and then go to the patron's side, seeing if I can be of any assistance until a manager arrives.

    • D. 

      Act like nothing has happened.

    • E. 

      Alert everyone in the facility to see if there's a doctor in the house.

  • 4. 
    A group of tourists are taking pictures inside the theatre. I should.
    • A. 

      Call a manager to deal with the situation.

    • B. 

      Alert them to please stop.

    • C. 

      Confiscate the camera and delete the pictures.

    • D. 

      Ignore what is occurring.

    • E. 

      Go through the confiscation procedure and, if they are unwilling to oblige, call management.

  • 5. 
    A patron insists on using the bathroom and claims that the ticket holder is getting the tickets as they speak. I should...
    • A. 

      Take their word for it and let them use the restroom.

    • B. 

      Tell them that they must wait for the ticket holder to give them their ticket.

    • C. 

      Ignore their requests and tend to the other patrons.

    • D. 

      Call management to ask their opinion on the matter.

    • E. 

      Direct them to go to the local fast food joint to use their facilities.