Interview Test 2

10 Questions

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Interview Quizzes & Trivia

This questionnaire consists of 10 multiple choice questions to measure your Customer Support service level. Please complete the following questionnaire by choosing one answer from the options provided. For each correct answer you will get “1 point”. Total score will be calculated based on the number total correct answers out of the 10 questions. The maximum score for this test is 10 points. The total time for this test is 30 minutes.


Questions and Answers
  • 1. 
    Key to success in a customer service position is the ability to analyze and assess problems and find workable solutions.
    • A. 

      Right

    • B. 

      Wrong

  • 2. 
    Customer service means dealing with a a narrow rangeof people and demands, the ability to adjust to the situation and the individual is an important job requirement.
    • A. 

      Right

    • B. 

      Wrong

  • 3. 
    Positive attitude, high performance standard under pressure are not important.
    • A. 

      Right

    • B. 

      Wrong

  • 4. 
    It important to provide proper attention to complaints and dealing with them appropriately.
    • A. 

      Right

    • B. 

      Wrong

  • 5. 
    Low professional customer service should be offered with politeness, respect and understanding. It is about attending to customer concerns promptly and accurately.
    • A. 

      Right

    • B. 

      Wrong

  • 6. 
    These points are not important during daily work: leeping to deadlines or delivery dates, ensuring that the product or service is delivered when promised or the problem addressed by the agreed deadline. Following up with the customer to ensure satisfaction.
    • A. 

      Right

    • B. 

      Wrong

  • 7. 
    Good customer service is about bringing customers back by sending them away happy.
    • A. 

      Right

    • B. 

      Wrong

  • 8. 
    How you ask whether customers are satisfied.  We at Chianvasion, live chat team, are using below options:
    • A. 

      Face-to-face meeting

    • B. 

      Call them on the phone

    • C. 

      Mail them a questionnaire

    • D. 

    • E. 

      Ask questions during daily live chat conversations

  • 9. 
    The Customer Service Skills Knowledge base is a collection of questions and answers aimed at helping companies or individual employees deal more effectively with customers.
    • A. 

      Right

    • B. 

      Wrong

  • 10. 
    A very important issue, since defusing angry customers is predicated on understanding what customers want, and what customers need to happen so they can tone done their anger and/or difficult behavior.
    • A. 

      Right

    • B. 

      Wrong