P&p Quiz #74: Extended Warranties

3 Questions | Total Attempts: 44

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Customer Quizzes & Trivia

Please review the Extended Warranties- P&P to successfully complete this quiz.


Questions and Answers
  • 1. 
    If the customer is in an unsafe location, Lexus Roadside can ______ the cost of the service.
    • A. 

      Charge the owner for

    • B. 

      Refuse the owner service

    • C. 

      Goodwill

  • 2. 
    If the customer states that they have an _______ __________but no other roadside coverage, please ask who they purchased it through and inform them to get in touch with the company who sold them the policy or roadside coverage. 
    • A. 

      Goodwill Services

    • B. 

      Extended Warranty

    • C. 

      Extended Roadside

  • 3. 
    True or False: We cannot offer to warm conference a customer if they have the telephone number to their extended warranty company.
    • A. 

      True

    • B. 

      False