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Only at 07:30
Both at 07:30 and 14:30
At 07:30, 14:30, 19:30 and at 03:00
Every 2 hours
It's good to know what is going on in the hotel
Used for when the system goes down or in case or emergency
They need to be sent to the Sales & Marketing team to analyse
It's only useful for the Night Manager to complete the Daily Distribution
Executive Team
Sales & Marketing and Food & Beverage
Security and Duty Managers
Reception and Executive Team
Front Desk -> Arrivals -> Type Downtime Reports
Miscellaneous -> Reports -> Type Downtime Reports + Open Folios
Reservations -> Update Reservations -> Type Downtime Reports
Miscellaneous -> Reports -> Type Downtime Reports + All Rooms at a Glance
Arrivals for the next 7 days
In House Guests by room number
Departures by Room Number
Open Balance All Rooms
All Rooms at a Glance
Personal Folder in the reception folder
Reception in the main shared folder
Downtime Folder in the USB stick
Guest Relations in the Z drive
Avoid to send the email directly to Duty Managers and Security
Complete the task at the beginning of your shift
Do not keep a record from previous days and months
Save the reports in the correct folder
Save the reports on the desktop or your personal folder
Always check if the USB stick is working properly
Start your shift without completing this task
Evacuate the hotel
Call every guest making them aware that the system is malfunctioning
Print the Downtime Reports which were saved
Tell guests that they can't check in/check out at the moment
We are unable to continue operating normally if the system fails
Nothing happens
We are able to operate normally using Opera even if it is down
All the relevant information are backed up automatically in an external server and we can continue operating normally
Mr Cattini
Your buddy!
Ms Evers
Duty Manager