A Quiz About Downtime Reports

10 Questions

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A Quiz About Downtime Reports

Do you know what is downtime in business? What is downtime analysis? How do you track downtime? Check out our online quiz to test yourself and learn useful information along the way.


Questions and Answers
  • 1. 
    At what time do we pull the downtime reports?
    • A. 

      Only at 07:30

    • B. 

      Both at 07:30 and 14:30

    • C. 

      At 07:30, 14:30, 19:30 and at 03:00

    • D. 

      Every 2 hours

  • 2. 
    Why do we save the downtime reports?
    • A. 

      It's good to know what is going on in the hotel

    • B. 

      Used for when the system goes down or in case or emergency

    • C. 

      They need to be sent to the Sales & Marketing team to analyse

    • D. 

      It's only useful for the Night Manager to complete the Daily Distribution

  • 3. 
    Who do we send the Downtime Reports to?
    • A. 

      Executive Team

    • B. 

      Sales & Marketing and Food & Beverage

    • C. 

      Security and Duty Managers

    • D. 

      Reception and Executive Team

  • 4. 
    How do we pull the Downtime Reports?
    • A. 

      Front Desk -> Arrivals -> Type Downtime Reports

    • B. 

      Miscellaneous -> Reports -> Type Downtime Reports + Open Folios

    • C. 

      Reservations -> Update Reservations -> Type Downtime Reports

    • D. 

      Miscellaneous -> Reports -> Type Downtime Reports + All Rooms at a Glance

  • 5. 
    Which reports can you see on the downtime reports? (Select all that apply)
    • A. 

      Arrivals for the next 7 days

    • B. 

      In House Guests by room number

    • C. 

      Departures by Room Number

    • D. 

      Open Balance All Rooms

    • E. 

      All Rooms at a Glance

  • 6. 
    Where do we save the Downtime Reports?
    • A. 

      Personal Folder in the reception folder

    • B. 

      Reception in the main shared folder

    • C. 

      Downtime Folder in the USB stick

    • D. 

      Guest Relations in the Z drive

  • 7. 
    Do's of Downtime Reports (Select all that apply)
    • A. 

      Avoid to send the email directly to Duty Managers and Security

    • B. 

      Complete the task at the beginning of your shift

    • C. 

      Do not keep a record from previous days and months

    • D. 

      Save the reports in the correct folder

    • E. 

      Save the reports on the desktop or your personal folder

    • F. 

      Always check if the USB stick is working properly

    • G. 

      Start your shift without completing this task

  • 8. 
    What do you do if the Opera PMS is down?
    • A. 

      Evacuate the hotel

    • B. 

      Call every guest making them aware that the system is malfunctioning

    • C. 

      Print the Downtime Reports which were saved

    • D. 

      Tell guests that they can't check in/check out at the moment

  • 9. 
    What happens if we do not send the Downtime Reports?
    • A. 

      We are unable to continue operating normally if the system fails

    • B. 

      Nothing happens

    • C. 

      We are able to operate normally using Opera even if it is down

    • D. 

      All the relevant information are backed up automatically in an external server and we can continue operating normally

  • 10. 
    Who can you ask if you have any doubt about the Downtime Reports?
    • A. 

      Mr Cattini

    • B. 

      Your buddy!

    • C. 

      Ms Evers

    • D. 

      Duty Manager

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