Quiz: How Much Do You Know About GRE Official?
(220).jpg "Quiz: How Much Do You Know About GRE Official?")
Have you ever wondered how much do you know about a GRE officer and their job responsibilities? Check out our online quiz to test your knowledge and learn interesting information along the way.
- 1.GRE stands for :
- A.
Guest Random Officer
- B.
Group Relation Executive
- C.
Guest Relation Executive
- D.
Group Relation Officer
- 2.GRO duty is to handle the below guest:
- A.
Group
- B.
VIP guest
- C.
Corporate Guest
- D.
Wedding group
- 3.Other name of GRE is
- A.
Guest Relation Officer
- B.
Group Relation Officer
- C.
Guest Random Executive
- D.
Group Officer
- 4.Other name of GRE is
- A.
Guest Relation Officer
- B.
Group Relation Officer
- C.
Guest Random Executive
- D.
Group Officer
- 5.Guest Relation Executive reports to:
- A.
General Manager
- B.
Accommodation Manager
- C.
Front Office Manager
- D.
Front Office Supervisor
- 6.GRE job's summary is:
- A.
To handle the guest in daily life.
- B.
To provide personalized services in a courteous manner to the guest, especially VIP guest.
- C.
To receive the room reservation and liaise it to the respective department.
- D.
To answer the guest's question in a cordial manner.
- 7.As below are the job description of GRE's responsibilities, except:
- A.
Check the arrivals and departures of the day, especially the VIPs and plan to be there to receive them or see them off
- B.
Coordinate with concerned departments to resolve guest needs.
- C.
Welcome guests as per procedures set by management
- D.
Handling room reservation and deliver the luggage to the guest's room.
- E.
Option 5
- 8.To which department that GRE will coordinate with related to guest parties, food & beverage services, table reservations
- A.
Concierge
- B.
Front Office
- C.
FB Product
- D.
FB service
- 9.To which department that GRE will coordinate with related to external services such as car rental arrangement , purchase ticket concert and baggage movement.
- A.
Front Office
- B.
Concierge
- C.
Health Club
- D.
FB Services
- 10.To which department that GRE will coordinate with related to booking meeting rooms, secretarial services, and office services
- A.
Front Office
- B.
Business Centre
- C.
FB service
- D.
Housekeeping
- 11.To which department that GRE will coordinate with related to booking of services such as Spa reservation.
- A.
Concierge
- B.
Front Office
- C.
Health Club
- D.
Housekeeping
- 12.To which department that GRE will coordinate with related to room clearances, room maintenance, laundry services, room supplies.
- A.
Concierge
- B.
Front Office
- C.
Business Centre
- D.
Housekeeping
- 13.The category of VIP is
- A.
Someone who has money
- B.
Someone who is always stay at our hotel
- C.
Someone who is working in the hotel group.
- D.
Someone who spends, or has the potential to spend, a lot of time and money in a property.
- 14.According to the material PPT (from Marriott Global Sources:2013) who is considered as VIP group 2 :
- A.
The status is given to meeting planners, high profile VIPs and Site Inspection VIPs
- B.
Typically group staff members
- C.
Consists of titled VIP’s, for instance vice presidents and chief executive officers and general meeting planners
- D.
Owner's friend
- 15.As below is the flow of handling complaint:
- A.
Listen- Give Directions- Apologize-Action-Follow up
- B.
Listen- Apologize-Action-Follow up-Give Directions
- C.
Apologize-Follow up-Give Directions-Action-Listen
- D.
Listen- Follow up-Apologize--Give Directions-Action
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