Quiz: How Much Do You Know About GRE Official?

15 Questions | By Alfredhook3 | Updated: Mar 16, 2022 | Attempts: 21

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Quiz: How Much Do You Know About GRE Official? - Quiz

Have you ever wondered how much do you know about a GRE officer and their job responsibilities? Check out our online quiz to test your knowledge and learn interesting information along the way.

Questions and Answers

1.

GRE stands for :
- A.
  
  Guest Random Officer
- B.
  
  Group Relation Executive
- C.
  
  Guest Relation Executive
- D.
  
  Group Relation Officer
2.

GRO duty is to handle the below guest:
- A.
  
  Group
- B.
  
  VIP guest
- C.
  
  Corporate Guest
- D.
  
  Wedding group
3.

Other name of GRE is
- A.
  
  Guest Relation Officer
- B.
  
  Group Relation Officer
- C.
  
  Guest Random Executive
- D.
  
  Group Officer
4.

Other name of GRE is
- A.
  
  Guest Relation Officer
- B.
  
  Group Relation Officer
- C.
  
  Guest Random Executive
- D.
  
  Group Officer
5.

Guest Relation Executive reports to:
- A.
  
  General Manager
- B.
  
  Accommodation Manager
- C.
  
  Front Office Manager
- D.
  
  Front Office Supervisor
6.

GRE job's summary is:
- A.
  
  To handle the guest in daily life.
- B.
  
  To provide personalized services in a courteous manner to the guest, especially VIP guest.
- C.
  
  To receive the room reservation and liaise it to the respective department.
- D.
  
  To answer the guest's question in a cordial manner.
7.

As below are the job description of GRE's responsibilities, except:
- A.
  
  Check the arrivals and departures of the day, especially the VIPs and plan to be there to receive them or see them off
- B.
  
  Coordinate with concerned departments to resolve guest needs.
- C.
  
  Welcome guests as per procedures set by management
- D.
  
  Handling room reservation and deliver the luggage to the guest's room.
- E.
  
  Option 5
8.

To which department that GRE will coordinate with related to guest parties, food & beverage services, table reservations
- A.
  
  Concierge
- B.
  
  Front Office
- C.
  
  FB Product
- D.
  
  FB service
9.

To which department that GRE will coordinate with related to external services such as car rental arrangement , purchase ticket concert and baggage movement.
- A.
  
  Front Office
- B.
  
  Concierge
- C.
  
  Health Club
- D.
  
  FB Services
10.

To which department that GRE will coordinate with related to booking meeting rooms, secretarial services, and office services
- A.
  
  Front Office
- B.
  
  Business Centre
- C.
  
  FB service
- D.
  
  Housekeeping
11.

To which department that GRE will coordinate with related to booking of services such as Spa reservation.
- A.
  
  Concierge
- B.
  
  Front Office
- C.
  
  Health Club
- D.
  
  Housekeeping
12.

To which department that GRE will coordinate with related to room clearances, room maintenance, laundry services, room supplies.
- A.
  
  Concierge
- B.
  
  Front Office
- C.
  
  Business Centre
- D.
  
  Housekeeping
13.

The category of VIP is
- A.
  
  Someone who has money
- B.
  
  Someone who is always stay at our hotel
- C.
  
  Someone who is working in the hotel group.
- D.
  
  Someone who spends, or has the potential to spend, a lot of time and money in a property.
14.

According to the material PPT (from Marriott Global Sources:2013) who is considered as VIP group 2 :
- A.
  
  The status is given to meeting planners, high profile VIPs and Site Inspection VIPs
- B.
  
  Typically group staff members
- C.
  
  Consists of titled VIP’s, for instance vice presidents and chief executive officers and general meeting planners
- D.
  
  Owner's friend
15.

As below is the flow of handling complaint:
- A.
  
  Listen- Give Directions- Apologize-Action-Follow up
- B.
  
  Listen- Apologize-Action-Follow up-Give Directions
- C.
  
  Apologize-Follow up-Give Directions-Action-Listen
- D.
  
  Listen- Follow up-Apologize--Give Directions-Action