Quiz: How Much Do You Know About GRE Official?

15 Questions

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Quiz: How Much Do You Know About GRE Official?

Have you ever wondered how much do you know about a GRE officer and their job responsibilities? Check out our online quiz to test your knowledge and learn interesting information along the way.


Questions and Answers
  • 1. 
    GRE stands for :
    • A. 

      Guest Random Officer

    • B. 

      Group Relation Executive

    • C. 

      Guest Relation Executive

    • D. 

      Group Relation Officer

  • 2. 
    GRO duty is to handle the below guest:
    • A. 

      Group

    • B. 

      VIP guest

    • C. 

      Corporate Guest

    • D. 

      Wedding group

  • 3. 
    Other name of GRE is
    • A. 

      Guest Relation Officer

    • B. 

      Group Relation Officer

    • C. 

      Guest Random Executive

    • D. 

      Group Officer

  • 4. 
    Other name of GRE is
    • A. 

      Guest Relation Officer

    • B. 

      Group Relation Officer

    • C. 

      Guest Random Executive

    • D. 

      Group Officer

  • 5. 
    Guest Relation Executive reports to:
    • A. 

      General Manager

    • B. 

      Accommodation Manager

    • C. 

      Front Office Manager

    • D. 

      Front Office Supervisor

  • 6. 
    GRE job's summary is:
    • A. 

      To handle the guest in daily life.

    • B. 

      To provide personalized services in a courteous manner to the guest, especially VIP guest.

    • C. 

      To receive the room reservation and liaise it to the respective department.

    • D. 

      To answer the guest's question in a cordial manner.

  • 7. 
    As below are the job description of GRE's responsibilities, except:
    • A. 

      Check the arrivals and departures of the day, especially the VIPs and plan to be there to receive them or see them off

    • B. 

      Coordinate with concerned departments to resolve guest needs.

    • C. 

      Welcome guests as per procedures set by management

    • D. 

      Handling room reservation and deliver the luggage to the guest's room.

    • E. 

      Option 5

  • 8. 
    To which department that GRE will coordinate with related to guest parties, food & beverage services, table reservations
    • A. 

      Concierge

    • B. 

      Front Office

    • C. 

      FB Product

    • D. 

      FB service

  • 9. 
    To which department that GRE will coordinate with related to external services such as car rental arrangement , purchase ticket concert and baggage movement.
    • A. 

      Front Office

    • B. 

      Concierge

    • C. 

      Health Club

    • D. 

      FB Services

  • 10. 
    To which department that GRE will coordinate with related to booking meeting rooms, secretarial services, and office services
    • A. 

      Front Office

    • B. 

      Business Centre

    • C. 

      FB service

    • D. 

      Housekeeping

  • 11. 
    To which department that GRE will coordinate with related to booking of services such as Spa reservation.
    • A. 

      Concierge

    • B. 

      Front Office

    • C. 

      Health Club

    • D. 

      Housekeeping

  • 12. 
    To which department that GRE will coordinate with related to room clearances, room maintenance, laundry services, room supplies.
    • A. 

      Concierge

    • B. 

      Front Office

    • C. 

      Business Centre

    • D. 

      Housekeeping

  • 13. 
    The category of VIP is
    • A. 

      Someone who has money

    • B. 

      Someone who is always stay at our hotel

    • C. 

      Someone who is working in the hotel group.

    • D. 

      Someone who spends, or has the potential to spend, a lot of time and money in a property.

  • 14. 
    According to the material PPT (from Marriott Global Sources:2013) who is considered as VIP group 2 :
    • A. 

      The status is given to meeting planners, high profile VIPs and Site Inspection VIPs

    • B. 

      Typically  group staff members

    • C. 

      Consists of titled VIP’s, for instance vice presidents and chief executive officers and general meeting planners

    • D. 

      Owner's friend

  • 15. 
    As below is the flow of handling complaint:
    • A. 

      Listen- Give Directions- Apologize-Action-Follow up

    • B. 

      Listen- Apologize-Action-Follow up-Give Directions

    • C. 

      Apologize-Follow up-Give Directions-Action-Listen

    • D. 

      Listen- Follow up-Apologize--Give Directions-Action

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