Business Advancements Quiz For Meaningful Insights
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E-commerce and BPOs have changed the way business and transactions are done. Check out our online quiz to test your knowledge, prepare for an upcoming exam, and learn interesting information as you play.
Questions and Answers
- 1.
India is the preferred destination for BPO because of __________ ?
Explanation
India is the preferred destination for BPO because of its cheap manpower. The availability of a large pool of skilled workers at lower wages makes it attractive for companies to outsource their business processes to India. This cost advantage allows companies to save on labor costs while maintaining quality services. Additionally, India has a strong education system that produces a skilled workforce proficient in English, which is essential for BPO operations. Hence, the combination of affordable labor and skilled workforce makes India an ideal choice for BPO companies.Rate this question:
- 2.
A call centre handles
- A.
Only in bound voice based business
- B.
Only out bound voice based business
- C.
Both voices based and no voice based business
- D.
Both customer facing and back end business
Correct Answer
D. Both customer facing and back end businessExplanation
The given answer suggests that a call centre handles both customer facing and back end business. This means that in addition to handling voice-based business (both inbound and outbound), call centres also manage non-voice based tasks such as data entry, email support, chat support, and other back-end operations. This indicates that call centres are not limited to just handling phone calls but also provide support and services through various channels to meet the needs of both customers and internal operations.Rate this question:
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- 3.
Parties invloved in the electronic transactions are from a given business firm.This is called _________?
Correct Answer
Intra B CommerceExplanation
Intra B Commerce refers to electronic transactions that take place within a business firm. It involves parties who are associated with the same business firm and engage in transactions using electronic platforms. This term specifically highlights the internal nature of the transactions, indicating that they occur within the boundaries of a single business entity.Rate this question:
- 4.
When the selling and buying goods and services are between business is called?
Correct Answer
B2B CommerceExplanation
B2B Commerce refers to the selling and buying of goods and services between businesses. This type of commerce is characterized by transactions that occur between two or more businesses rather than between a business and a consumer. In B2B Commerce, the focus is on meeting the needs and requirements of other businesses, such as providing raw materials, components, or finished products for further production or resale. This differs from B2C (Business-to-Consumer) Commerce, where the transactions are between a business and individual consumers.Rate this question:
- 5.
E business is also known as
Correct Answer
Online BusinessExplanation
E-business refers to conducting business activities electronically using the internet. This includes buying and selling products or services online, managing customer relationships, and conducting transactions electronically. Therefore, the term "online business" accurately describes e-business as it emphasizes the use of the internet for conducting business activities.Rate this question:
- 6.
Out of E commerce and E business,which is a broader term?
- A.
None of these
- B.
Both e business and e commerce are same thing
- C.
E commerce
- D.
E business
Correct Answer
D. E businessExplanation
E business is the broader term between e commerce and e business. E commerce refers specifically to the buying and selling of goods and services online, while e business encompasses a wider range of activities including online transactions, customer relationship management, supply chain management, and other business processes conducted electronically. Therefore, e business includes e commerce as one of its components but also includes other aspects of conducting business online.Rate this question:
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- 7.
What is the full form of SSL?
Correct Answer
Secure Sockets LayerExplanation
SSL stands for Secure Sockets Layer. It is a protocol that provides secure communication over the internet. It ensures that the data transmitted between a web server and a browser remains encrypted and confidential. SSL uses encryption algorithms to protect sensitive information such as login credentials, credit card details, and personal data from being intercepted by hackers. By implementing SSL, websites can establish a secure connection with users, ensuring trust, privacy, and data integrity.Rate this question:
- 8.
Websites are becoming more and more interactive to overcome the problem of?
Correct Answer
Low touchExplanation
Websites are becoming more interactive to overcome the problem of low touch. Low touch refers to the lack of physical interaction or personal contact in online platforms. By making websites more interactive, users can engage with the content, navigate through different sections, and have a more immersive experience. This helps to compensate for the absence of physical touch and create a more engaging and user-friendly online environment.Rate this question:
- 9.
Under what method payment is made at the same time of physical delivery of goods?
- A.
Cash on Delivery
- B.
Debit Card Payment
- C.
Credit Card Payment
- D.
Prepared Amount
Correct Answer
A. Cash on DeliveryExplanation
Cash on Delivery is the correct answer because it refers to a payment method where the buyer pays for the goods at the time of their physical delivery. This method is commonly used in e-commerce and allows customers to inspect the goods before making the payment, providing a sense of security and trust. Unlike debit or credit card payments, which are made electronically, cash on delivery requires physical cash to be exchanged between the buyer and the seller. Prepared amount is not a commonly used term in the context of payment methods and therefore is not the correct answer.Rate this question:
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- 10.
What are the four concerns of out sourcing?
- A.
Confindentiality
- B.
Sweat-Shopping
- C.
Ethical Concerns
- D.
Resentment
Correct Answer(s)
A. Confindentiality
B. Sweat-Shopping
C. Ethical Concerns
D. ResentmentExplanation
The four concerns of outsourcing are confidentiality, sweat-shopping, ethical concerns, and resentment. Confidentiality refers to the protection of sensitive information and data when outsourcing to external parties. Sweat-shopping refers to the exploitation of workers in low-wage countries. Ethical concerns encompass the ethical implications of outsourcing, such as the impact on local communities and the environment. Resentment refers to the negative feelings and backlash that can arise from outsourcing, particularly when it leads to job losses in the home country.Rate this question:
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- 11.
What are the various constituents of e-commerce business and inter-intra transaction?
- A.
B2B COMMERCE
- B.
B2C COMMERCE
- C.
INTRA B COMMERCE
- D.
C2C COMMERCE
- E.
E COMMERCE
- F.
E BUSINESS
Correct Answer(s)
A. B2B COMMERCE
B. B2C COMMERCE
C. INTRA B COMMERCE
D. C2C COMMERCEExplanation
The correct answer includes B2B commerce, B2C commerce, intra B commerce, and C2C commerce. These are the various constituents of e-commerce business and inter-intra transactions. B2B commerce refers to business-to-business transactions, where businesses sell products or services to other businesses. B2C commerce refers to business-to-consumer transactions, where businesses sell products or services directly to consumers. Intra B commerce refers to transactions that occur within a business, such as between different departments or branches. C2C commerce refers to consumer-to-consumer transactions, where consumers sell products or services to other consumers. E-commerce and e-business are broader terms that encompass all these different types of transactions conducted online.Rate this question:
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- 12.
Company sending goods through online to customers is called________________?
Correct Answer(s)
B2C CommerceExplanation
B2C Commerce refers to the business model in which a company sells its products or services directly to individual customers through online platforms. In this case, the company sends goods to customers through online channels, making B2C Commerce the appropriate term to describe this type of transaction.Rate this question:
- 13.
It is not an application of E business
- A.
Online bidding
- B.
Online Procurement
- C.
Online Trading
- D.
Contract Rand
Correct Answer
D. Contract Rand -
- 14.
About 95% of online consumer transactions are executed through
- A.
Cheques
- B.
Credit Card
- C.
Debit Card
- D.
E-Cash
Correct Answer
B. Credit CardExplanation
Credit cards are the most commonly used method for online consumer transactions, accounting for about 95% of all transactions. They offer convenience, security, and a wide acceptance among online retailers. With credit cards, consumers can make purchases online without the need for physical cash or checks. They provide a secure way to transfer funds electronically and offer additional benefits such as fraud protection and rewards programs. Due to these advantages, credit cards have become the preferred choice for online shopping.Rate this question:
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- 15.
Speed and Convenience are benefits of E-business. True or False?
- A.
True
- B.
False
Correct Answer
A. TrueExplanation
Speed and convenience are indeed benefits of e-business. E-business allows for faster and more efficient transactions, as everything can be done online without the need for physical paperwork or in-person meetings. It also offers convenience to both businesses and customers, as they can access products, services, and information anytime and anywhere, without the limitations of traditional brick-and-mortar stores. Overall, e-business enhances speed and convenience, making it a true statement.Rate this question:
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- 16.
______________ is a small piece of data sent from a website and stored on the user's web browser while the user is browsing?
Correct Answer
CookiesExplanation
Cookies are small pieces of data that are sent from a website and stored on the user's web browser while they are browsing. These cookies can contain information such as user preferences, login credentials, and browsing history. They are used by websites to enhance the user experience by remembering user settings and personalizing content. Cookies also enable websites to track user behavior and gather data for analytics purposes. Overall, cookies play a crucial role in providing a personalized and seamless browsing experience for users.Rate this question:
- 17.
E-commerce does not include:
- A.
A business’s interactions with its suppliers
- B.
A business’s interactions with its customers
- C.
Interactions among the various departments within the business
- D.
Interactions among the geographically dispersed units of the business.
Correct Answer
C. Interactions among the various departments within the businessExplanation
E-commerce refers to the buying and selling of goods and services over the internet. It primarily focuses on the interactions between a business and its customers, as well as the interactions with suppliers. However, it does not include the interactions among the various departments within the business. These internal interactions are part of the business's internal operations and do not directly involve the online transactions or interactions with external parties that are characteristic of e-commerce.Rate this question:
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- 18.
Complaint lodged by a customer at the company’s call centre is _______ type of e-business transaction.
- A.
C2C Commerce
- B.
C2B Commerce
- C.
B2C Commerce
- D.
Intra B Commerce
Correct Answer
B. C2B CommerceExplanation
C2B (Consumer-to-Business) commerce is the correct answer because when a customer lodges a complaint at a company's call center, they are engaging in a transaction where they, as the consumer, are interacting with the business. In this case, the customer is providing feedback or making a request to the company, which falls under the C2B category of e-business transactions.Rate this question:
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- 19.
Stages of Online Transactions:
- A.
Pre-Transaction Stage
- B.
Transaction Stage
- C.
Delivery Stage
- D.
Digital Signature
- E.
Net Banking Transfer
Correct Answer(s)
A. Pre-Transaction Stage
B. Transaction Stage
C. Delivery StageExplanation
The correct answer is the order in which the stages of an online transaction occur. The pre-transaction stage refers to the initial steps taken before the actual transaction, such as browsing products or adding items to the cart. The transaction stage is when the payment is made and the order is confirmed. The delivery stage involves the shipping and delivery of the purchased items. This sequence represents the typical flow of an online transaction, starting from the pre-transaction stage, followed by the transaction stage, and ending with the delivery stage.Rate this question:
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- 20.
The full form of COD is Cheque on Delivery?
- A.
True
- B.
False
Correct Answer
B. FalseExplanation
The full form of COD is Cash on Delivery, not Cheque on Delivery. COD is a payment method where the buyer pays for the goods or services at the time of delivery, in cash. It is commonly used in e-commerce and allows customers to make a payment only after receiving the product. Cheque on Delivery, on the other hand, refers to a payment method where the buyer pays for the goods or services by writing a check at the time of delivery.Rate this question:
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