Customer Service Trivia

21 Questions

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Customer Service Quizzes & Trivia

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Questions and Answers
  • 1. 
    How does solving difficult customer situations benefit your company?
    • A. 

      It will generate repeat business

    • B. 

      The difficult customer won't bother you again

    • C. 

      You will get a promotion

    • D. 

      All employees will get promotions

  • 2. 
                              How does solving difficult customer situations benefit you personally?
    • A. 

      You will encounter difficult customers less frequently

    • B. 

      Your customers will be happier

    • C. 

      You gain valuable communication skills

    • D. 

      Your boss will automatically give you a raise

  • 3. 
    Eva works at a hotel registration desk. When a customer was checking in tonight, Eva reminded him that checkout time would be 11am. "No its not!: he exclaimed. "Its always 11:30!" Eva's customer is
    • A. 

      Suspicious

    • B. 

      Leave me alone

    • C. 

      Impatient

    • D. 

      Argumentative

  • 4. 
    Rich works the cash register at a retailer store. The store is unusually busy today, and Richs lines has grown long. A woman at the back of the line remarks loudly, "This is absolutely ridiculous!" Richs customer is?
    • A. 

      Domineering/superior

    • B. 

      Impatient

    • C. 

      Argumentative

    • D. 

      Leave-me-alone

  • 5. 
    Stacy works at a fancy gift shop. Many of the items in the shop are expensive collectibles, and Stacy is very knowledgable about them. Today, a man comes in looking for a gift for his wife. Stacy offers to help, but he just grunts at her and turns his back. Stacy's customer is
    • A. 

      Impatient

    • B. 

      Insulting

    • C. 

      Leave-me-alone

    • D. 

      Argumentative

  • 6. 
    Jonathan works in his small town's only video store. He is on a first name basis with most of the customers who come in. Cheryl is a difficult customer. Sometimes she is really friendly, and other times she snaps at Jonathan. She is an _____ customer
    • A. 

      Irritable/moody

    • B. 

      Suspicious

    • C. 

      Slow/methodical

    • D. 

      Dishonest

  • 7. 
    Darcy is a lifeguard at the local beach.  Sometimes she has to blow her whistle to signal to swimmers that they have gone too far out.  Today, one of the risky swimmers runs up to her and shouts, "I wasn't out too far!  You must be blind!" This is an example of an _________________________________ customer.
    • A. 

      Insulting

    • B. 

      Suspicious

    • C. 

      Impatient

    • D. 

      Slow/methodical

  • 8. 
    Ellen works at a golf course.  During hte summer, she drives a golf cart around the course, selling cold drinks and snacks to the golfers.  It's a beautiful day, and the course is especially crowded.  Ellen offers one golfer a cold drink, and she replies, "Well, I guess I'll have time, since the play is so slow. It's not very fun to have to wait so long between holes.  Who is running this course?  You always set your tee times way too close together!"  Ellen's customer is:
    • A. 

      Suspicious

    • B. 

      Argumentative

    • C. 

      Complaining

    • D. 

      Leave-me-alone

  • 9. 
    Carrie has a summer job cleaning and maintaining backyard pools.  Her boss thinks she does a great job.  Today, she has a new client,  For a while, he was watching her from the porch, and then he came out and stoood just a few feet away from her.  "Don't do it that way," he instructed. "You're using too much chlorine. Should I just measure it out for you?"  Carrie's customer is:
    • A. 

      Slow/methodical

    • B. 

      Domineerin/Superior

    • C. 

      Complaining

    • D. 

      Suspicious

  • 10. 
    Mitch works at the layaway counter in a retail store.  The store's layaway policy is clearly posted on a sign over the counter, but sometimes customers just don't "get it".  Today, a woman asked about 15 questions to make sure she understood the policy correctly.  She was a _________________________ customer.
    • A. 

      Dishonest

    • B. 

      Domineering

    • C. 

      Complaining

    • D. 

      Suspicious

  • 11. 
    Jill works behind the counter at a fast food restaurant. The resaurant prides itself on great food and quick service. Right now, a man is staring up at the menu trying to decide what he wants to order, and a line is quickly forming behind him. Jill asks, "May I take your order?" but he remains silent.  This customer is
    • A. 

      Complaining

    • B. 

      Suspicious

    • C. 

      Dishonest

    • D. 

      Slow/methodical

  • 12. 
    Randy works at a batting cage.  Today, a customer came to him to complain that the machine did not give as many pitches as she paid for and to demand a refund. Randy checked out the machine and didn't find anything wrong with it.  He had a feeling that the cusiomer was just trying to practice for free but didn't have any proof.  Randy's customer is
    • A. 

      Domineering/superior

    • B. 

      Dishonest

    • C. 

      Impatient

    • D. 

      Leave-me-alone

  • 13. 
    Which of the following is true?
    • A. 

      Dad is awesome

    • B. 

      Dad is the best ever

    • C. 

      Dad makes great chili

    • D. 

      All of the above

  • 14. 
    Which of the following is the best way to handle argumentative customers:
    • A. 

      Ask simple, polite questions with options

    • B. 

      Never press for sales or decisions

    • C. 

      Explain and demonstrate good service as many times as you need to.

    • D. 

      Mirror their behavior

  • 15. 
    Which of the following is the best way to handle dishonest customers
    • A. 

      Explain and demonstrate good service as many times as you need to.

    • B. 

      Never press for sales or decisions

    • C. 

      Don't jump to quick conclusions

    • D. 

      Mirror their behavior

  • 16. 
    Which of the following is the best way to handle impatient customers:
    • A. 

      Explain and demonstrate good service as many times as you need to.

    • B. 

      Agree first on common points

    • C. 

      Never press for sales or decisions

    • D. 

      Serve them non-emotionally

  • 17. 
    Which of the following is the best way to handle slow/methodical customers:
    • A. 

      Don't jump to quick conclusions

    • B. 

      Let them have their say

    • C. 

      Serve them non-emotionally

    • D. 

      Help them along by not overwhelming them

  • 18. 
    Which of the following is the best way to handle leave-me-alone customers:
    • A. 

      Agree first on common points

    • B. 

      Ask simple, polite questions with options

    • C. 

      Don't jump to quick conclusions

    • D. 

      Never press for sales or decisions

  • 19. 
    Which of the following is the best way to handle suspicious customers:
    • A. 

      Ask simple, polite questions with options

    • B. 

      Serve them non-emotionally

    • C. 

      Help them along by not overwhelming them

    • D. 

      Explain and demonstrate good service as many times as you need to.

  • 20. 
    Which of the following is the best way to handle irritable/moody customers:
    • A. 

      Let them have their say

    • B. 

      Be consistent in your positive behavior

    • C. 

      Explain and demonstrate good service as many times as you need to.

    • D. 

      Ask simple, polite questions with options

  • 21. 
    Which of the following is the best way to handle domineering/superior customers:
    • A. 

      Never press for sales or decisions

    • B. 

      Don't jump to quick conclusions

    • C. 

      Let them have their say

    • D. 

      Explain and demonstrate good service as many times as you need to.