Postal Chat Quiz

15 Questions | Total Attempts: 70

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Postal Chat Quiz

This is a product quiz to prepare chat agents for USPS Live Chat:


Questions and Answers
  • 1. 
    What two forms of identification are acceptable when opening a PO Box:
    • A. 

      Library Card

    • B. 

      Birth Certificate

    • C. 

      Vehicle Registration

    • D. 

      School Identification Card

    • E. 

      Driver's License

  • 2. 
    What are the acceptable shipping methods offered using Click-N-Ship:
    • A. 

      Parcel Post

    • B. 

      Certified Mail

    • C. 

      Express Mail

    • D. 

      Priority Mail

    • E. 

      Media Mail

  • 3. 
    When registering a USPS.com account, a username must contain ___ characters.
    • A. 

      8

    • B. 

      5

    • C. 

      7

    • D. 

      6

  • 4. 
    When registering a USPS.com account, a password must contain ___ characters.
    • A. 

      6

    • B. 

      10

    • C. 

      7

    • D. 

      8

    • E. 

      9

  • 5. 
    An online label refund may be requested by the customer up to ___ after the date of the label creation:
    • A. 

      60 days

    • B. 

      5 days

    • C. 

      10 days

    • D. 

      30 days

    • E. 

      48 hours

  • 6. 
    What is form PS 3533 used for?
    • A. 

      Application for PO Box

    • B. 

      Change of Address Form

    • C. 

      Service failure Refund for EM or GXG

    • D. 

      Stamp Fullfillment

    • E. 

      Adding Insurance

  • 7. 
    Can a customer reprint a label using Click-N-Ship?
    • A. 

      True

    • B. 

      False

  • 8. 
    Can a customer close a PO Box online through their USPS.com account?
    • A. 

      True

    • B. 

      False

  • 9. 
    When viewing the Shipping History, what does a total in RED mean?
    • A. 

      Refund Processed

    • B. 

      Postage Due

    • C. 

      Postage Due Paid

    • D. 

      Refunded

    • E. 

      Pending Charge

  • 10. 
    May a customer change their secret answer once a USPS.com account has been created?
    • A. 

      True

    • B. 

      False

  • 11. 
    The Track & Confirm Department may be reached at:
    • A. 

      1-800-275-8777

    • B. 

      1-800-331-5746

    • C. 

      1-888-221-1161

    • D. 

      1-800-527-1950

    • E. 

      1-800-222-1811

  • 12. 
    When ordering stamps from the Postal Store, what is the fee for S & H?
    • A. 

      $0.00

    • B. 

      $1.00

    • C. 

      $2.00

    • D. 

      $5.00

  • 13. 
    What is the fee for USPS boxes and envelopes?
    • A. 

      $0.00

    • B. 

      $5.00

    • C. 

      $10.00

    • D. 

      $1.00

  • 14. 
    How many PO Boxes may a customer have associated with their USPS.com acocunt?
    • A. 

      1

    • B. 

      3

    • C. 

      5

    • D. 

      Unlimited

  • 15. 
    Explain why a shipping label has been cancelled.