Customer Service - Post Phone Interview Questionaire

4 Questions

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Customer Service Quizzes & Trivia

Thank you for taking the time to interview with Flagstar. As part of the initial screening process for the Customer Service Chat/E-Mail CSR position, we ask that you please take 20 minutes to provide written answers to the questions below.

Questions and Answers
  • 1. 
    Have you ever used on-line chat software in a previous position? Describe how you used this tool.
  • 2. 
    What personal characteristics do you have that would make you successful in web chat and telephone sales?
  • 3. 
    What are five things you value, are motivated by, or must have in your job?
  • 4. 
    How would you rate your communication skills (1-5, 5 being the highest) and Why? - Written: - Verbal:             - MS Word:             - MS Excel:             - Typing/keyboarding: