Post Day One Advanced Billing

5 Questions | Total Attempts: 40

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Post Day One Advanced Billing

This is the follow up quiz for the Post Day One Advanced Billing Webinar. In order to get credit for the webinar you must take this quiz. Thanks!


Questions and Answers
  • 1. 
    What help is available for questions on a customer’s bill?
    • A. 

      A. Allstate Service Information Center/Customer Service 800#

    • B. 

      B. ASIC/Online Chat

    • C. 

      C. Policy View

    • D. 

      D. All of the above

  • 2. 
    How long may a policy be on Special Payment Plan?
    • A. 

      A. 30 Days

    • B. 

      B. 60 Days

    • C. 

      C. 90 Days

    • D. 

      D. None of the above

  • 3. 
    What may be an appropriate Special Payment Plan situation?
    • A. 

      A. Catastrophe (such as Fire, Tornado or Hurricane)

    • B. 

      B. Health Crisis

    • C. 

      D. Loss on Income

    • D. 

      E. All of the above

  • 4. 
    Collections Processing is available via:
    • A. 

      A. 800#

    • B. 

      B. Alliance Policy View

    • C. 

      C. ALSTAR Billing/Utility

    • D. 

      D. Online Chat

  • 5. 
    Which of the following services is available 24x7 for a customer via My Account?
    • A. 

      A. View Bill

    • B. 

      B. Pay Bill online

    • C. 

      C. Enroll for eBill

    • D. 

      E. All of the above

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