Post Call Follow-up V2.0 Na

10 Questions | Total Attempts: 54

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Post Call Follow-up V2.0 Na - Quiz

Questions and Answers
  • 1. 
    Post Call Follow-up v2.0 supports all service types except for Gartner Core Connect.
    • A. 

      True

    • B. 

      False

  • 2. 
    Post Call Follow-up v2.0 has 2 levels of personalization applied to the search capability, which increases the relevancy of content recommended by the tool.
    • A. 

      True

    • B. 

      False

  • 3. 
    The benefits you should receive using Post Call Follow-up v2.0 are as follows (check all that apply):
    • A. 

      Ability to leverage one interface to provide a client follow-up email

    • B. 

      Streamlines the follow-up process giving time back to spend more time with your clients

    • C. 

      Eliminates the need to create a manual CVI

    • D. 

      Select recommendations for your clients based on each client’s profile and entitlements

  • 4. 
    It is a proven best practice that a client follow-up is only needed when content is being recommended to the client.
    • A. 

      True

    • B. 

      False

  • 5. 
    When leveraging the Post Call Follow-up v2.0 email template, you will need to manually type your AE’s email if you would like to include your AE on the message.
    • A. 

      True

    • B. 

      False

  • 6. 
    Post Call Follow-up v2.0 supports Habit #6 by NOT providing the following:
    • A. 

      Visibility into content the client has already viewed so that you only send new recommendations

    • B. 

      Auto populates the recommendations in the email template

    • C. 

      Only allows emails to be formatted to Arial 10 font

  • 7. 
    Post Call version 2.0 will driving client value by (check all that apply):
    • A. 

      Increasing the effectiveness of your client calls (Habit #5)

    • B. 

      Improving the quality, and reducing the time it takes to complete client follow-up (Habit #6)

    • C. 

      Effectively Use Administrative Time (Habit #7)

  • 8. 
    Why is good follow-up important? (choose all that apply)
    • A. 

      Its a professional technique, and proven to work

    • B. 

      It helps keep Sales Managers happy

    • C. 

      Creates a consistent and concise write up for you and the wider account team to use in future pre-call preparations

    • D. 

      Allows you to recommend resources to engage the client and deliver value.

  • 9. 
    What needs to take happen first before effective Post Call Follow-up can take place?
    • A. 

      You have to let the AE know what you are doing

    • B. 

      A good call needs to happen

    • C. 

      You have to load the new tool onto your PC

    • D. 

      You need to write an effective client follow-up email

  • 10. 
    From the following features listed below, which is the only one that was available in V1.0 of the Post Call Follow Up Tool?
    • A. 

      Keyword Search

    • B. 

      GBW KI Search

    • C. 

      Asset recommendations based on gartner.com profile and search

    • D. 

      Supports all Gartner services

    • E. 

      Customized email template.

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