Post Call Follow-up V2.0 Na
- 1.Post Call Follow-up v2.0 supports all service types except for Gartner Core Connect.
- A.
True
- B.
False
- 2.Post Call Follow-up v2.0 has 2 levels of personalization applied to the search capability, which increases the relevancy of content recommended by the tool.
- A.
True
- B.
False
- 3.The benefits you should receive using Post Call Follow-up v2.0 are as follows (check all that apply):
- A.
Ability to leverage one interface to provide a client follow-up email
- B.
Streamlines the follow-up process giving time back to spend more time with your clients
- C.
Eliminates the need to create a manual CVI
- D.
Select recommendations for your clients based on each client’s profile and entitlements
- 4.It is a proven best practice that a client follow-up is only needed when content is being recommended to the client.
- A.
True
- B.
False
- 5.When leveraging the Post Call Follow-up v2.0 email template, you will need to manually type your AE’s email if you would like to include your AE on the message.
- A.
True
- B.
False
- 6.Post Call Follow-up v2.0 supports Habit #6 by NOT providing the following:
- A.
Visibility into content the client has already viewed so that you only send new recommendations
- B.
Auto populates the recommendations in the email template
- C.
Only allows emails to be formatted to Arial 10 font
- 7.Post Call version 2.0 will driving client value by (check all that apply):
- A.
Increasing the effectiveness of your client calls (Habit #5)
- B.
Improving the quality, and reducing the time it takes to complete client follow-up (Habit #6)
- C.
Effectively Use Administrative Time (Habit #7)
- 8.Why is good follow-up important? (choose all that apply)
- A.
Its a professional technique, and proven to work
- B.
It helps keep Sales Managers happy
- C.
Creates a consistent and concise write up for you and the wider account team to use in future pre-call preparations
- D.
Allows you to recommend resources to engage the client and deliver value.
- 9.What needs to take happen first before effective Post Call Follow-up can take place?
- A.
You have to let the AE know what you are doing
- B.
A good call needs to happen
- C.
You have to load the new tool onto your PC
- D.
You need to write an effective client follow-up email
- 10.From the following features listed below, which is the only one that was available in V1.0 of the Post Call Follow Up Tool?
- A.
Keyword Search
- B.
GBW KI Search
- C.
Asset recommendations based on gartner.com profile and search
- D.
Supports all Gartner services
- E.
Customized email template.
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