Pinnacle Certification (Level 1) - Tem Overview (Managed Services)

15 Questions | Total Attempts: 38

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Pinnacle Certification (Level 1) - Tem Overview (Managed Services)

The following questions will validation your understanding of the TEM solution.


Questions and Answers
  • 1. 
     Which of the following components make up the TEM Solution?
    • A. 

      Telecom Agents

    • B. 

      Managed Services

    • C. 

      Software

    • D. 

      Host Infrastructure

  • 2. 
    Which of the following groups help contribute to making the TEM Solution a success?
    • A. 

      Sales and Sales Engineering

    • B. 

      Account Management

    • C. 

      Product Support

    • D. 

      Managed Services

    • E. 

      Product Management

    • F. 

      Professional Services

  • 3. 
    How does PINNACLE address the following customer challenge: Each month we receive boxes upon boxes of invoices.  It is impossible for us to review the information found on these invoices because it takes too long and would cause us to pay the invoices late.
    • A. 

      The PINNACLE Managed Services team provides box cutters that will open boxes faster so that you can spend more time reviewing the paper invoice

    • B. 

      The PINNACLE application provides an in-depth view of information at the charge detail level. It offers the ability to see an aggregate of charges by service, vendor account and vendor charge code

    • C. 

      PINNACLE's Managed Services team will scan each page of the paper invoice using optical character recognition (OCR) software so that it can be loaded into an Excel spreadsheet

    • D. 

      PINNACLE does not handle loading invoice data

  • 4. 
    Which of the following TEM Solution services are provided by our Managed Services team?
    • A. 

      Invoice Loading

    • B. 

      Invoice Processing

    • C. 

      Reconciliation Management

    • D. 

      Dispute Management

    • E. 

      Payment Management

    • F. 

      Report Delivery

  • 5. 
    Which of the following services are provided by a partner (such as AOTMP) that can be added to the implementation of the TEM Solution?
    • A. 

      Service Inventory Creation

    • B. 

      Service Validation

    • C. 

      Discovery Recommendations

    • D. 

      Mobile Device Management

  • 6. 
    The TEM Jump-Start Kit and the TEM Getting Started Guide refer to the same thing.
    • A. 

      False

    • B. 

      True

  • 7. 
    Where is the best location to find the latest TEM Solution Guide?
    • A. 

      \\fs2-corp\departments\PINNACLE\Product_Management\Public\Offers\TEM

    • B. 

      Www.pinnaclecorp.com

    • C. 

      Www.pinnsoft.com

    • D. 

      Knowledge Portal

  • 8. 
    What is the standard data model for Subscribers within the TEM Solution?
    • A. 

      People (Individual) Model

    • B. 

      Summary Model

    • C. 

      Hybrid Model

    • D. 

      None of the Above

  • 9. 
    What is the standard data model for Accounting/Allocation within the TEM Solution?
    • A. 

      Pass Through

    • B. 

      Charge Insight (Showback)

    • C. 

      Chargeback

    • D. 

      Hybrid

  • 10. 
    What is the standard (but not necessarily recommended) data model for developing Service Inventory?
    • A. 

      Invoice Generated

    • B. 

      Third Party Developed

    • C. 

      Customer Supplied

    • D. 

      None of the Above

  • 11. 
    What is the standard data model for Locations within the TEM Solution?
    • A. 

      Building Level

    • B. 

      Full Location Model (Floor, Room, Jack)

    • C. 

      Departments modeled as Locations

    • D. 

      None of the Above

  • 12. 
    What are the benefits to leveraging a milestone approach?
    • A. 

      Faster time to value

    • B. 

      Eliminates risks around all encompassing deliverable

    • C. 

      Easier targets for implementation

    • D. 

      All of the Above

  • 13. 
    Which of the following service types are standard within the TEM Solution?
    • A. 

      Voice

    • B. 

      Data

    • C. 

      Wireless

    • D. 

      Circuit

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