Phone Etiquette

5 Questions | Total Attempts: 84

SettingsSettingsSettings
Please wait...
Phone Quizzes & Trivia

You must pass this quiz with a score of 75% to continue to the next training module. &nbs p;


Questions and Answers
  • 1. 
    Always answer the phone identifying yourself and ____________.                   
    • A. 

      Department Telephone Number

    • B. 

      State

    • C. 

      Name of Department

    • D. 

      Company Name

  • 2. 
    When placing a call on hold, always remember to:                   
    • A. 

      Be sure to let the customer know that he/she will be placed on hold in order to direct them to the correct destination.

    • B. 

      Let the customer know why you will be placing their call on hold and leave a number.

    • C. 

      All of the avove

  • 3. 
    Always be sure to deliver messages to the appropriate destination.                   
    • A. 

      True

    • B. 

      False

  • 4. 
    Always ask for the caller's name, the reason for call, the customer's contact information and be sure to record the date and time of the call as well.                   
    • A. 

      True

    • B. 

      False

  • 5. 
    To end a call, you should always:                   
    • A. 

      Ask the customer if there is anything else they need help with.

    • B. 

      Transfer the customer to someone else in the department.

    • C. 

      Ask the customer to state their name and number.