Phenix Basics- Operations, Customer Service & Order Management

20 Questions | Total Attempts: 31

SettingsSettingsSettings
Please wait...
Customer Service Quizzes & Trivia

This quiz will test your knowledge of the basic stuff that you have to understand to interact with our customers and represent the company professionally.


Questions and Answers
  • 1. 
    We provide all customers with Net 30 Terms
    • A. 

      True

    • B. 

      False

  • 2. 
    Which of the following credit/debit cards do we NOT accept
    • A. 

      American Express

    • B. 

      Visa/Mastercard

    • C. 

      Debit Cards

    • D. 

      Discover

  • 3. 
    Your customer service team mate does several important tasks to help the territory run successfully.  Which of the following is NOT one of them
    • A. 

      Customer Inquires and Order Confirmations

    • B. 

      Running your open sales order report

    • C. 

      Updating any quotes that need a date change

    • D. 

      Lab Accounting Entry

  • 4. 
    Please calculate the correct price for the following sale.  Buy price for a centrifuge is $8200 and you need to sell it for 27% margin.  What will the end user price be
    • A. 

      $10,414

    • B. 

      $11,232

    • C. 

      $9957

    • D. 

      $12, 314

  • 5. 
    PHENIX has a quality system in place based on the following standard.  Pick the correct one
    • A. 

      ISO 9001-2008

    • B. 

      ISO 9000-2008

    • C. 

      ISO 9001-2006

    • D. 

      ISO 9001-13485

  • 6. 
    Which of the following (can be more than one) are advantages of our webstore
    • A. 

      Correct pricing for your institution

    • B. 

      Direct Connection with our Accounting system for rapid order entry

    • C. 

      Access to open sales orders and invoices with a login

    • D. 

      Ability to Track Shipments for orders already placed

  • 7. 
    Our hours of operation are 8 to 5pm EST
    • A. 

      True

    • B. 

      False

  • 8. 
    According to our Terms and Conditions, in order to file a claim for shipping damage, a customer must log the damage and file the claim within how many days
    • A. 

      10 days

    • B. 

      It depends on which shipping vendor is involved

    • C. 

      5 days

    • D. 

      15 days

  • 9. 
    About 50% of orders to PHENIX come over the phone.
    • A. 

      True

    • B. 

      False

  • 10. 
    The return policy of PHENIX Requires that Items be returned within how many days?
    • A. 

      10 days

    • B. 

      15 Days

    • C. 

      30 days

    • D. 

      45 Days

  • 11. 
    In the Frequent Buyer Program, a $2700 Equipment order will earn 27 Frequent Buyer Stamps
    • A. 

      True

    • B. 

      False

  • 12. 
    PHENIX Collects Sales Tax for what types of customers
    • A. 

      Non Tax Exempt customers in the State of CA, NV, MD, WA and NC

    • B. 

      Customers in Any State that asks us to collect Tax

    • C. 

      PHENIX Does not collect Sales Tax as we are an internet based supplier

    • D. 

      Customers in the States of CA, TX, NC, PA, MD and IL

  • 13. 
    To have a sample sent to a customer, you should create an activity for Matt Greene to have the sample sent.
    • A. 

      True

    • B. 

      False

  • 14. 
    The following statements are true regarding RGA's (may be more than 1 correct answer)
    • A. 

      The customer must write RGA on the return box and call us after shipping

    • B. 

      RGA's are for returning product and to get credit, the product must be in re-sellable condition

    • C. 

      The RGA process is part of our ticket based quality system

    • D. 

      A customer must get an RGA number before shipping product back, otherwise we will refuse it

  • 15. 
    The practical meaning of FOB is that for FOB origin orders, we pay for the shipping and for FOB Destination, the customer pays
    • A. 

      True

    • B. 

      False

  • 16. 
    The standard method of shipping for PHENIX Orders is
    • A. 

      LTL

    • B. 

      UPS Ground

    • C. 

      FEDEX Ground

    • D. 

      Usually Specified by the customer

  • 17. 
    Our Standard Freight terms could be best described by which statement
    • A. 

      FOB Origin, Calculate shipping charges as order is taken

    • B. 

      FOB Destination, prepay and Add

    • C. 

      FOB Origin, Prepay and Add

    • D. 

      FOB Origin, Flat Rate Shipping added

  • 18. 
    Our price level for University and Government Accounts is S1 Pricing
    • A. 

      True

    • B. 

      False

  • 19. 
    The PHENIX Quikship program can best be described by which of the following
    • A. 

      A special subset of our products guaranteed to ship same day if order is received by 3pm EST

    • B. 

      About 830 Products that we guarantee to have in stock

    • C. 

      About 350 Products that we guarantee to have in stock

    • D. 

      A carefully chosen group of our most competitive products that we guarantee to ship within 24-48 hours or the customer gets a starbucks gift card

  • 20. 
    If a customer has a problem with a product or service of PHENIX, what should you do
    • A. 

      Call Sharon or the Customer Service supervisor to discuss

    • B. 

      Call our Technical Services Group, evaluate the situation and if necessary, open a ticket relating to the problem

    • C. 

      Call the vendor that makes the product to investigate

    • D. 

      Call Trey to find out if we have any other open issues relating to the product

Back to Top Back to top