Quiz On Personal care/Fragrance Categories And Scripts! Trivia Questions
5 Questions |
By Convergys | Last updated: Dec 24, 2019
| Total Attempts: 101
Are you looking for a quiz on personal care/fragrance categories and scripts! The quiz below is perfect for someone who wants to test their knowledge on the different fragrances that people may choose from. How about you give it a try and see how well you will do? All the best as you tackle it and get to see what more you might learn in the process. All the best!
Questions and Answers
For all Personal Care/Fragrance issues there is a specific "script" of information you are required to collect in the private notes field of answer station during the call.
What is the name, exactly as it in appears in the standard text console, of the new folder containing these "scripts"?
Hint: You'll need to go into answer station and pull up the standard text box. The new folder is located under the 'Store Issues - NEED STORE #' folder.
Name one of the four new personal/care fragrance categories in the answer station.
Important: You must type it exactly how it appears in answer station, otherwise you will miss this question.
What is the first question that you should ask a customer for every personal care/fragrance scenario?
Hint: Go through all the standard text "scripts" in the 'Personal Care Scripts" folder and look at the first line.
When did you buy it?
Do you still have the item?
What is wrong with the product (broken pump, cap falling off)?
What product did you buy (Brand, Flavor & Size)?
False - The first question that you ask a customer will change depending on the type of personal care/fragrance issue
The ____________ is the 4 character number printed on the bottom of a bottle or in the crimp at the non-use end of the lip-gloss.
Hint: See the last bullet point in the Wrong Scent/ Flavor standard text response.
All personal care/fragrance issues related to 'Adverse Reaction' are forwarded directly to HO when you click 'Save' or 'Save and Close.'
Hint: Adverse reaction issues are as important to A&F as Web Ordering Issues...
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Questions: 8 | Attempts: 5020 | Last updated: Mar 28, 2019