Quiz On Personal care/Fragrance Categories And Scripts! Trivia Questions

1.

For all Personal Care/Fragrance issues there is a specific "script" of information you are required to collect in the private notes field of answer station during the call. What is the name, exactly as it in appears in the standard text console, of the new folder containing these "scripts"? Hint: You'll need to go into answer station and pull up the standard text box. The new folder is located under the 'Store Issues - NEED STORE #' folder.

Correct Answer
personal care scripts
Personal Care Scripts

Explanation
In order to see this folder, you must go into the answer station, create a new incident, add a private next, click on the standard text and go under the 'Customer Service Issues' folder to see the new folder.

Rate this question:

4
2.

Name one of the four new personal/care fragrance categories in the answer station. Important: You must type it exactly how it appears in answer station, otherwise you will miss this question.

Correct Answer
Packaging/Unit Defect
Wrong Scent/Flavor
Adverse Reaction: Non-medically qualifie
Adverse Reaction: Non-medically qualified
Adverse Reaction: Medically qualified
3.

What is the first question that you should ask a customer for every personal care/fragrance scenario? Hint: Go through all the standard text "scripts" in the 'Personal Care Scripts" folder and look at the first line.
- A.
  
  When did you buy it?
- B.
  
  Do you still have the item?
- C.
  
  What is wrong with the product (broken pump, cap falling off)?
- D.
  
  What product did you buy (Brand, Flavor & Size)?
- E.
  
  False - The first question that you ask a customer will change depending on the type of personal care/fragrance issue
Correct Answer
D. What product did you buy (Brand, Flavor & Size)?
4.

The ____________ is the 4 character number printed on the bottom of a bottle or in the crimp at the non-use end of the lip-gloss. Hint: See the last bullet point in the Wrong Scent/ Flavor standard text response.

Correct Answer
batch code
batchcode
Batch Code
5.

All personal care/fragrance issues related to 'Adverse Reaction' are forwarded directly to HO when you click 'Save' or 'Save and Close.' Hint: Adverse reaction issues are as important to A&F as Web Ordering Issues...
- A.
  
  True
- B.
  
  False
Correct Answer
A. True

Quiz On Personal care/Fragrance Categories And Scripts! Trivia Questions

Name one of the four new personal/care fragrance categories in the answer station. Important: You must type it exactly how it appears in answer station, otherwise you will miss this question.

What is the first question that you should ask a customer for every personal care/fragrance scenario? Hint: Go through all the standard text "scripts" in the 'Personal Care Scripts" folder and look at the first line.

The ____________ is the 4 character number printed on the bottom of a bottle or in the crimp at the non-use end of the lip-gloss. Hint: See the last bullet point in the Wrong Scent/ Flavor standard text response.

All personal care/fragrance issues related to 'Adverse Reaction' are forwarded directly to HO when you click 'Save' or 'Save and Close.' Hint: Adverse reaction issues are as important to A&F as Web Ordering Issues...