Park Presentation Primary Coswp Test

27 Questions | Total Attempts: 108

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Park Presentation Primary Coswp Test

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Questions and Answers
  • 1. 
    What are the main priorities of the Park Presentation department? (Choose 3 answers)
    • A. 

      Guests

    • B. 

      Safety

    • C. 

      The Upselling of annual passes

    • D. 

      Cleanliness

    • E. 

      Ridership

  • 2. 
    In Park Presentation staff conduct is taken very seriously. Which of the following statements are correct? (Choose 4 answers)
    • A. 

      You can walk around in pairs or more to help assist in your duties. Although if required your team leader/manager may ask you to work independantly.

    • B. 

      You can walk around in pairs ONLY. Although if required your team leader/manager may ask you to work independently.

    • C. 

      On quiet days you are allowed to walk around all areas to assist with colleagues daily duties. You MUST ensure you are back to your area on time for your daily checks.

    • D. 

      Do not leave your area you have been assigned to unless you have permission from your team leader or there is an emergency.

    • E. 

      Your lunch breaks start as soon as you have been relieved by another PP staff member from your position at a certain area. You need to relieve the next PP staff member directly 45 minutes after.

    • F. 

      Your lunch breaks start as soon as you get to Time Out (Staff canteen) and you need to be back in the resort within 45 minutes.

    • G. 

      Ensure that you are welcoming guests only. You MUST be professional and always use the appropriate language whilst in the resort.

    • H. 

      Ensure you are welcoming to both guests and staff keeping professional at all times and use appropriate language.

  • 3. 
    When are you permitted to take a break? (Choose 2 answers)
    • A. 

      When you feel tired

    • B. 

      When you have received permission by your team leader/manager

    • C. 

      When you have a scheduled break and you have been relieved by another member of staff

    • D. 

      When you would like a cigarette

  • 4. 
    When are you permitted to enter the Park Operations Team Leader Office? (Choose 1 answer)
    • A. 

      When you need to speak to a team leader or line manager

    • B. 

      When you would like to take a break

    • C. 

      When you need to get some stock

    • D. 

      When you have received permission from your team leader or line manager

  • 5. 
    When are you permitted to enter the container? (Choose 1 answer)
    • A. 

      When a team leader requires help with lifting/moving stock

    • B. 

      Never

    • C. 

      When you need stock for your toilet blocks

  • 6. 
    What is the number for communications? (Choose 1 Answer)
    • A. 

      6197

    • B. 

      6282

    • C. 

      6222

    • D. 

      6828

  • 7. 
    In an event of an emergency, what number should you call? (Choose 1 answer)
    • A. 

      6197

    • B. 

      6828

    • C. 

      6282

    • D. 

      6222

  • 8. 
    In the event of a fire, what procedure do you follow? (Choose 3 answers)
    • A. 

      Raise the alarm/Call 6222

    • B. 

      Raise the alarm/Call 6282

    • C. 

      Evacuate the building and get people away from the area

    • D. 

      Enter to ensure that there are no more guests inside

    • E. 

      Do not put yourself in any danger

  • 9. 
    When should you enter a ride area? (Choose 1 answer)
    • A. 

      When you have permission from your team leader

    • B. 

      Never

    • C. 

      To assist with the ride and attractions team

    • D. 

      When you have seen some litter than needs clearing

  • 10. 
    A guest has asked you to retrieve some lost property which is in a restricted area. What should you do? (Choose 1 answer)
    • A. 

      Call the Ride and Attractions team leader. They will lock off the ride so that you can enter and retrieve the item

    • B. 

      See if you can reach the item with your litterpicker. If you cant call your team leader and they will arrange the retrieval of the item for the guest

    • C. 

      Inbetween ride cycles, climb over the fence and quickly retrieve the item for the guest

    • D. 

      Never enter a restricted area, call your team leader and they will arrange the retrieval of the item for the guest

  • 11. 
    What should you do if you find an unattended bag? (Choose 1 answer)
    • A. 

      Remove it and take it to the nearest Guest Services (Beginning and Heartlake City)

    • B. 

      Call a team leader or line manager, do not move it and wait for a member of Security to attend

    • C. 

      Leave it and wait for the guest to collect it

    • D. 

      Call a team leader or line manager, if possible take it to the nearest Guest Services (Beginning and Heartlake City)

  • 12. 
    What should you do when dealing with an aggressive guest? (Choose 3 answers)
    • A. 

      Keep Calm, do not raise your voice

    • B. 

      Call your team leader to assist

    • C. 

      Try and reason with the guest even if this means raising your voice

    • D. 

      Do not put yourself in danger

    • E. 

      Walk away from the guest, there will be a team leader that will see what happened

  • 13. 
    What does COSHH stand for? (Choose 1 answer)
    • A. 

      Control of signals hazardous to health

    • B. 

      Control of substances hazardous to health

    • C. 

      Chemicals or substances hazardous to health

    • D. 

      Circumstances or standards for hard hazards

  • 14. 
    I must ensure that I have the correct ____ before starting any tasks? (Fill the blank)
  • 15. 
    It is very important to understand the PPE that you use so that you are protected from any potential hazards, also it protects your safety. What should you do if you are unsure about any PPE?(Choose 2 answers)
    • A. 

      Refer to the COSHH assessment sheets. There is one in every service corridor

    • B. 

      Gloves are the main PPE that Park Presentation staff members use, just ensure you are wearing these

    • C. 

      Ask another member of the Park Presentation team

    • D. 

      Ask your team leader or line manager

  • 16. 
    What does PPE stand for? (Choose 1 answer)
    • A. 

      Park Presentation Equipment

    • B. 

      Personal Protective Equipment

    • C. 

      People's Protective Equipment

  • 17. 
    What are the correct procedures when using a chemical? (Choose 8 answers)
    • A. 

      Use multiple chemicals if needed

    • B. 

      Spray the chemical on the area that needs cleaning

    • C. 

      Ensure that the bottle is clearly correctly labelled

    • D. 

      Wear the correct PPE

    • E. 

      If there is no label on the bottle assume that it is the correct chemical

    • F. 

      Read and follow the correct safety instructions. Make sure you are trained to use the chemical

    • G. 

      Even if you are not trained, if you read through the safety data sheets you can use a chemical

    • H. 

      Ensure that the area is well ventilated

    • I. 

      Ensure that the chemical is locked away when not in use

    • J. 

      Mix a chemical to make it a stronger solution, to clean tough stains

    • K. 

      Spray the chemical on a cleaning cloth/roll to avoid any spray/mist

    • L. 

      Use chemicals or substances sensibly

    • M. 

      Smell the chemical if you are unsure on what it is

    • N. 

      Use in the correct concentrations

  • 18. 
    What is the procedure when you discover broken equipment? (Choose 1 answer)
    • A. 

      Isolate if possible and report it to your team leader ASAP

    • B. 

      If it still runs, use it and when the task has been complete report it to your team leader

    • C. 

      Report it to your team leader at the end of the day

    • D. 

      Report it to your team leader at the morning briefing

  • 19. 
    What is the procedure after using a machine? (Choose 1 answer)
    • A. 

      Ensure that it is stored safely within a Service Corridor

    • B. 

      Leave it in the toilet block, this gives easy access for the next person who needs to use it

    • C. 

      Clean out the machine after removing the brushes and drip trays, once complete store it safely

  • 20. 
    At the end of every shift what do you do with your equipment (Ex. Lobby Pan)? (Choose 1 answer)
    • A. 

      Wash it out using Oasis Pro 40 or Soap with water, then store neatly within a Service Corridor

    • B. 

      Take all equipment to the Park Operations team leader office. This is so it does not get lost

    • C. 

      Wash it out using Oasis Pro 40 or Soap with water, then store it outside of a toilet block

    • D. 

      Leave it near the Back of House gates, this is so the next staff member can find them easily

  • 21. 
    What can you do to help prevent repetitive motion related injuries? (Choose 1 answer) 
    • A. 

      Have a break every ten minutes, this is so you do not over work your muscles

    • B. 

      You must spread the load by using your other arm

    • C. 

      Only use one arm, this will help strengthen your muscles

    • D. 

      You cannot help prevent this type of injury. If it does happen seek medical attention ASAP

  • 22. 
    If you find wood that is not needed within the Resort what Sulo bin is used to dispose it? (Choose 1 answer)
    • A. 

      None. Neatly place the wood next to a Sulo bin

    • B. 

      The Green Sulo Bins

    • C. 

      Red Sulo Bins

    • D. 

      Any coloured Sulo Bin

  • 23. 
    Where should you touch when emptying a nappy bin? (Choose 1 answer)
    • A. 

      The bottom of the bag, to stop it from splitting

    • B. 

      Anywhere as long as you are using the correct lifting procedures

    • C. 

      The area with no waste inside (Top of the bin bag)

  • 24. 
    What do you need to remember when using the radio? (Choose 3 answers)
    • A. 

      Be Concise

    • B. 

      Be Clear

    • C. 

      Be Professional

    • D. 

      Speak loudly

    • E. 

      Ask for a private call when you need to speak to anyone

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