Park Presentation Primary Coswp Test

Guests

Safety

The Upselling of annual passes

Cleanliness

Ridership

You can walk around in pairs or more to help assist in your duties. Although if required your team leader/manager may ask you to work independantly.

You can walk around in pairs ONLY. Although if required your team leader/manager may ask you to work independently.

On quiet days you are allowed to walk around all areas to assist with colleagues daily duties. You MUST ensure you are back to your area on time for your daily checks.

Do not leave your area you have been assigned to unless you have permission from your team leader or there is an emergency.

Your lunch breaks start as soon as you have been relieved by another PP staff member from your position at a certain area. You need to relieve the next PP staff member directly 45 minutes after.

Your lunch breaks start as soon as you get to Time Out (Staff canteen) and you need to be back in the resort within 45 minutes.

Ensure that you are welcoming guests only. You MUST be professional and always use the appropriate language whilst in the resort.

Ensure you are welcoming to both guests and staff keeping professional at all times and use appropriate language.

When you feel tired

When you have received permission by your team leader/manager

When you have a scheduled break and you have been relieved by another member of staff

When you would like a cigarette

When you need to speak to a team leader or line manager

When you would like to take a break

When you need to get some stock

When you have received permission from your team leader or line manager

When a team leader requires help with lifting/moving stock

Never

When you need stock for your toilet blocks

6197

6282

6222

6828

6197

6828

6282

6222

Raise the alarm/Call 6222

Raise the alarm/Call 6282

Evacuate the building and get people away from the area

Enter to ensure that there are no more guests inside

Do not put yourself in any danger

When you have permission from your team leader

Never

To assist with the ride and attractions team

When you have seen some litter than needs clearing

Call the Ride and Attractions team leader. They will lock off the ride so that you can enter and retrieve the item

See if you can reach the item with your litterpicker. If you cant call your team leader and they will arrange the retrieval of the item for the guest

Inbetween ride cycles, climb over the fence and quickly retrieve the item for the guest

Never enter a restricted area, call your team leader and they will arrange the retrieval of the item for the guest

Remove it and take it to the nearest Guest Services (Beginning and Heartlake City)

Call a team leader or line manager, do not move it and wait for a member of Security to attend

Leave it and wait for the guest to collect it

Call a team leader or line manager, if possible take it to the nearest Guest Services (Beginning and Heartlake City)

Keep Calm, do not raise your voice

Call your team leader to assist

Try and reason with the guest even if this means raising your voice

Do not put yourself in danger

Walk away from the guest, there will be a team leader that will see what happened

Control of signals hazardous to health

Control of substances hazardous to health

Chemicals or substances hazardous to health

Circumstances or standards for hard hazards

Refer to the COSHH assessment sheets. There is one in every service corridor

Gloves are the main PPE that Park Presentation staff members use, just ensure you are wearing these

Ask another member of the Park Presentation team

Ask your team leader or line manager

Park Presentation Equipment

Personal Protective Equipment

People's Protective Equipment

Use multiple chemicals if needed

Spray the chemical on the area that needs cleaning

Ensure that the bottle is clearly correctly labelled

Wear the correct PPE

If there is no label on the bottle assume that it is the correct chemical

Read and follow the correct safety instructions. Make sure you are trained to use the chemical

Even if you are not trained, if you read through the safety data sheets you can use a chemical

Ensure that the area is well ventilated

Ensure that the chemical is locked away when not in use

Mix a chemical to make it a stronger solution, to clean tough stains

Spray the chemical on a cleaning cloth/roll to avoid any spray/mist

Use chemicals or substances sensibly

Smell the chemical if you are unsure on what it is

Use in the correct concentrations

Isolate if possible and report it to your team leader ASAP

If it still runs, use it and when the task has been complete report it to your team leader

Report it to your team leader at the end of the day

Report it to your team leader at the morning briefing

Ensure that it is stored safely within a Service Corridor

Leave it in the toilet block, this gives easy access for the next person who needs to use it

Clean out the machine after removing the brushes and drip trays, once complete store it safely

Wash it out using Oasis Pro 40 or Soap with water, then store neatly within a Service Corridor

Take all equipment to the Park Operations team leader office. This is so it does not get lost

Wash it out using Oasis Pro 40 or Soap with water, then store it outside of a toilet block

Leave it near the Back of House gates, this is so the next staff member can find them easily

Have a break every ten minutes, this is so you do not over work your muscles

You must spread the load by using your other arm

Only use one arm, this will help strengthen your muscles

You cannot help prevent this type of injury. If it does happen seek medical attention ASAP

None. Neatly place the wood next to a Sulo bin

The Green Sulo Bins

Red Sulo Bins

Any coloured Sulo Bin

The bottom of the bag, to stop it from splitting

Anywhere as long as you are using the correct lifting procedures

The area with no waste inside (Top of the bin bag)

Be Concise

Be Clear

Be Professional

Speak loudly

Ask for a private call when you need to speak to anyone