Park Presentation Back Of House Coswp Test 2015

28 Questions | Total Attempts: 47

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Park Presentation Back Of House Coswp Test 2015

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Questions and Answers
  • 1. 
    What areas do the Back of House members of staff focus on? (Choose 5 answers)
    • A. 

      Satellite Toilets

    • B. 

      In Park Toilets

    • C. 

      Gate house

    • D. 

      Restaurants

    • E. 

      Retail outlets

    • F. 

      Rides

    • G. 

      Service Building

    • H. 

      Hotel lesuire area

  • 2. 
    Which type of mop is used to clean the outlet floors? (Choose 1 answer)
    • A. 

      Microfiber flat head

    • B. 

      Kentucky

  • 3. 
    If the chairs have not been placed on the tables and the floor has not been swept, which of the following statements is true. (Choose 1 answer)
    • A. 

      Sweep the floor using a lobby pan and brush

    • B. 

      Carry on mopping the floor, mopping around the chairs

    • C. 

      Put the chairs on the table, sweep the floor using a lobby pan and brush, write the issue down on the PPC and report to your team leader

    • D. 

      Do not clean the outlet. Tell your team leader

  • 4. 
    Why is it important to have different coloured mop handles and mop heads? (Choose 2 answers)
    • A. 

      To stop the mops from being lost

    • B. 

      It is a health and safety requirement

    • C. 

      It makes it easier to use

    • D. 

      To avoid cross contamination

  • 5. 
    You should change the water in the bucket before starting another area. For example from a kitchen to a seating area.
    • A. 

      True

    • B. 

      False

  • 6. 
    In a restaurant, which area should you start cleaning and why? (Choose 2 Answers)
    • A. 

      You should start in the kitchen area

    • B. 

      You should start in the guest area

    • C. 

      So the kitchen is ready for the food and beverage staff when they arrive

    • D. 

      To allow the food and beverage staff to prepare in the kitchen before you clean

  • 7. 
    When should you re-dip the mop head into a bucket of fresh water? (Choose 1 answer)
    • A. 

      10 rotations

    • B. 

      15 rotations

    • C. 

      20 rotations

    • D. 

      25 rotations

  • 8. 
    Everytime you need to change your bucket of water you go to the nearest S______ C_____ S___.
  • 9. 
    What should you do if you notice a hazard in any of the outlets? (Choose 1 answer)
    • A. 

      Do not tell anyone, this will take too much of your time

    • B. 

      If safe, ensure that it is isolated and report it to your team leader or a line manager straight away

    • C. 

      Report it at the end of your shift.

  • 10. 
    What should you do if you find money on an outlet floor? (Choose 1 answer)
    • A. 

      Take it with you and hand it to Security Gate house at the end of your shift

    • B. 

      Just leave it there for another person to find

    • C. 

      Put it on the nearest table then do not move it and tell your team leader or line manager as soon as possible

    • D. 

      Keep it as no body will know.

  • 11. 
    What do you do if you feel that an appliance is too heavy to move? (Choose 1 answer)
    • A. 

      Do not move it, you will have to finish the mopping on your next shift

    • B. 

      Still try and move it

    • C. 

      Tell the food and beverage team they need to move it as soon as possible

    • D. 

      Ask somebody for assistance, if you are working alone contact your team leader

  • 12. 
    Where else can a yellow mop be used? (Choose 1 answer)
    • A. 

      Kitchens

    • B. 

      Hotel Changing area

    • C. 

      Ride Booths

    • D. 

      Ride Units

  • 13. 
    Where else can a Green mop be used? (Choose 2 answers)
    • A. 

      Time out

    • B. 

      Ride Booths

    • C. 

      Ride Units

    • D. 

      HR Kitchen

  • 14. 
    Where else can a Blue mop be used? (Choose 2 answers)
    • A. 

      Toilet Service corridors

    • B. 

      Staff changing rooms

    • C. 

      Service building hallway

    • D. 

      Kitchens

  • 15. 
    You must check that the _______ have been placed on top of the tables and the floor has been swept before you begin mopping.
  • 16. 
    If a freezer has been moved to assist you in mopping what should you do? (Choose 1 answer)
    • A. 

      DO NOT mop around a freezer, this can cause stock damage

    • B. 

      Unplug the freezer whilst mopping

    • C. 

      Check that the freezer is switched on before and after mopping

    • D. 

      Switch the freezer off to mop. Ensure that it is switched back on after

  • 17. 
    What should you never touch or operate within the outlets, unless positioning it back to the correct area? (Choose 2 answers)
    • A. 

      Retail and F&B Equipment

    • B. 

      Park Presentation service corridor machines

    • C. 

      The hoover

    • D. 

      Retail and F&B Stock

  • 18. 
    Where should you never place a chemical container and why? (Choose 2 answers)
    • A. 

      In the service corridor

    • B. 

      On any tables, units or counters

    • C. 

      To avoid cross contamination

    • D. 

      Because it can get lost

  • 19. 
    What chemical can you use in the Atlantis Sub Store? (Choose 1 answer)
    • A. 

      Regain

    • B. 

      Blitz

    • C. 

      None. Just hot water

    • D. 

      Oasis Pro 40

  • 20. 
    What chemical should you use in a Retail outlet? (Choose 1 answer)
    • A. 

      Blitz

    • B. 

      Regain

    • C. 

      Into WC Super

    • D. 

      Oasis Pro 61D

  • 21. 
    What chemical should you use in a restaurant? (Choose 1 answer)
    • A. 

      Regain

    • B. 

      Oasis Pro 61D

    • C. 

      Into WC Super

    • D. 

      Blitz

  • 22. 
    You should always make sure that a machine has been ____ tested before using.
  • 23. 
    Before removing a hoover bag or brushes from the floor cleaning machine, you must _____ the machine.
  • 24. 
    What should you do to the machine cables when you are using a machine? (Choose 1 answer)
    • A. 

      Leave them on the floor and watch people step over them

    • B. 

      Ensure that the wires are red, this will help people see them

    • C. 

      Only use when there are no staff around

    • D. 

      Place a cleaning in progress/Wet floor sign over the cables where there is a trip hazard

  • 25. 
    How can you contact your team leader when cleaning an outlet? (Choose 1 answer)
    • A. 

      Use an internal phone and contact gatehouse to ask for your team leader to call you or attend

    • B. 

      Have your mobile on your person and call them. If they do not answer their phone contact gatehouse.

    • C. 

      By using your mobile phone text them

    • D. 

      Leave your outlet that you are cleaning to go and find them. They will usually be walking around the resort.

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