Orientation

23 Questions | Total Attempts: 24

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Orientation Quizzes & Trivia

Questions and Answers
  • 1. 
    What is Chick‑fil‑A’s mission?  
    • A. 

      To be America’s Best Chicken Restaurant

    • B. 

      To be America’s Best Quick Service Restaurant

    • C. 

      To give every customer, on every visit, adequate food at a reasonable price

    • D. 

      To be in the top five Quick Service Restaurants

  • 2. 
    Taking good care of items that belong to another and that have been entrusted to us is an example of good stewardship.  
    • A. 

      True

    • B. 

      False

  • 3. 
     Who is the founder of Chick‑fil‑A?
    • A. 

      James Sanders

    • B. 

      Dave Thomas

    • C. 

      Ray Kroc

    • D. 

      Truett Cathy

  • 4. 
    Chick‑fil‑A believes that building relationships to build the business is the way to Create Raving Fans.  
    • A. 

      True

    • B. 

      False

  • 5. 
     
    • Raving Fans come more often, pay full price and tell us and others about Chick‑fil‑A.
    • A. 

      True

    • B. 

      False

  • 6. 
      What is Chick‑fil‑A’s strategy to Create Raving Fans?
    • A. 

      Execute Operational Excellence

    • B. 

      Deliver 2nd Mile Service

    • C. 

      Create Emotional Connections

    • D. 

      All of the above

  • 7. 
      What are the elements of Operational Excellence?
    • A. 

      Bagstuffing, Point of Purchase and Merchandising

    • B. 

      Proactive, Add On and Upgrade

    • C. 

      Taste of Food, Cleanliness of Restaurant, Speed of Service and Attentive and Courteous Team Members

    • D. 

      Food, People, Cows and Influence

  • 8. 
      What is 2nd Mile Service?
    • A. 

      Service that is not quite what customers expect

    • B. 

      Going above and beyond customers’ expectations

    • C. 

      Giving service that achieves Operational Excellence

    • D. 

      The level of service that customers have come to expect at quick service restaurants

  • 9. 
    What is Chick‑fil‑A’s goal for 2nd Mile Service?  
    • A. 

      Deliver the Core 4 all day, every day

    • B. 

      Clean the Restaurant after every meal period

    • C. 

      Every Customer on every visit experiences at least one 2nd Mile Service Behavior

    • D. 

      Be the #1 Drive Thru in America

  • 10. 
      What do the initials in the L.A.S.T. model represent?
    • A. 

      Listen; Apologize; Solve; Thank

    • B. 

      Listen; Answer; Say; Tell

    • C. 

      Listen; Analyze; Solve; Treat

    • D. 

      None of the above

  • 11. 
    When using the L.A.S.T. model, which of the following is not part of listening to the customer?  
    • A. 

      Do not try to determine the meaning of the customer’s body language, just listen to the words being spoken

    • B. 

      Listen for how the customer wants the problem solved

    • C. 

      Never interrupt

    • D. 

      Politely clarify any points you do not understand

  • 12. 
    When a customer comes to you with a problem, you should thank the customer for _____.  
    • A. 

      Bringing the problem to your attention

    • B. 

      Being patient as you solved the problem

    • C. 

      The customer’s continued business

    • D. 

      The customer’s positive attitude as you’ve worked together

    • E. 

      All of the above

  • 13. 
     
    • When answering a complaint by phone, all the same steps of the L.A.S.T. model apply.
    • A. 

      True

    • B. 

      False

  • 14. 
      Male Team Members should wear solid white or solid black T‑shirts under all shirts.
    • A. 

      True

    • B. 

      False

  • 15. 
    When do Team Member shirts have to be tucked in?  
    • A. 

      Only if you are wearing a button front shirt

    • B. 

      Only if you are going to come in contact with customers

    • C. 

      At all times (except for maternity tops)

    • D. 

      Team Member shirts do not have to be tucked in

  • 16. 
      Wearing a belt and a nametag with your uniform is optional.
    • A. 

      True

    • B. 

      False

  • 17. 
    What type of socks must Team Members wear?  
    • A. 

      Any socks are acceptable

    • B. 

      Males: black socks; Females: black socks, black hose or flesh toned hose

    • C. 

      Oil resistant socks

    • D. 

      White, 100% cotton socks

  • 18. 
    What type of shoes may be worn with your uniform?  
    • A. 

      Whatever type of shoes you already have

    • B. 

      Brown shoes, made from 100% cotton cloth, with slip resistant rubber soles

    • C. 

      Black shoes, constructed of leather or man made (not cloth) uppers, with slip resistant rubber soles

    • D. 

      None of the above

  • 19. 
    Visible tattoos are acceptable as long as they are tasteful.  
    • A. 

      True

    • B. 

      False

  • 20. 
    What is the hair requirement for females?  
    • A. 

      Hair that falls around face must be tied back using a simple hair band or barrette that is black or another neutral color and that has no loose or dangling parts

    • B. 

      Hair must not fall below midpoint of collar

    • C. 

      Long hair must be worn in a French braid

    • D. 

      None of the above

  • 21. 
    What is the hair requirement for males?  
    • A. 

      Hair that falls around face must be tied back using a simple hair band

    • B. 

      Hair must not fall below midpoint of collar

    • C. 

      Ponytails are okay as long as they are hidden under a hat

    • D. 

      None of the above

  • 22. 
    What is the requirement for facial hair?  
    • A. 

      Mustaches and goatees are acceptable

    • B. 

      Any style of facial hair is acceptable as long as it is well groomed

    • C. 

      Hair nets must be worn over beards

    • D. 

      Facial hair, other than a neatly trimmed mustache, is unacceptable

  • 23. 
    Facial hair, other than a neatly trimmed mustache, is unacceptable  
    • A. 

      Females may have no more than two earrings per ear, worn only in the earlobe

    • B. 

      Dangling earrings (including hoops) are not acceptable

    • C. 

      Males may not wear earrings

    • D. 

      All of the above