Module 3: Order Entry Quiz

12 Questions | Total Attempts: 1059

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Order Entry Quizzes & Trivia

Test your knowledge of Module 3: Order Entry. Good luck!


Questions and Answers
  • 1. 
    If a customer were to purchase a costume, where could they find related products and accessories?
  • 2. 
    If a customer was interested in purchasing a product, what would you need to verify with the customer before putting the item into the cart?
    • A. 

      The name of the item

    • B. 

      The quantity

    • C. 

      The price

    • D. 

      All of the above

  • 3. 
    A customer is planning a party and has selected a party pack, but needs some extra plates and napkins. They will have to purchase an additional party pack.
    • A. 

      True

    • B. 

      False

  • 4. 
    How many sales offers are you required to make during a CE party goods sales call off season?
    • A. 

      None

    • B. 

      Four

    • C. 

      Three

    • D. 

      At least one

  • 5. 
    After everything the customer wants is placed into the shopping cart, what should you do first?
    • A. 

      Ask the customer when the event date is

    • B. 

      Ask for the credit card information

    • C. 

      Ask the customer where they would like to ship the order

    • D. 

      Ask the customer if they have any promotional codes or offers

  • 6. 
    How many coupons or promotional codes is a customer allowed to use during a purchase? 
    • A. 

      Only one coupon

    • B. 

      One for shipping and one other coupon

    • C. 

      We don't allow coupons

    • D. 

      It is up to the representative

  • 7. 
    On the billing/shipping page, what information should you verify with the customer? Choose all that apply.
    • A. 

      First and last name

    • B. 

      Address and street name

    • C. 

      Email address

    • D. 

      City, state, and zip

    • E. 

      Phone number

    • F. 

      Names of all of the products

  • 8. 
    What is the only difference between the checkout page on BC and CE?
    • A. 

      We don't accept American Express on BuyCostumes

    • B. 

      Gathering sibling information

    • C. 

      There is no difference

  • 9. 
     During the checkout process, when does the customer learn of their delivery date?
    • A. 

      After entering their credit card information

    • B. 

      When the customer chooses their method of delivery.

    • C. 

      After the order has been submitted.

    • D. 

      Before adding the items to the customer's shopping cart.

  • 10. 
    The security code on the back of the customer's credit/debit card is required when we are taking the customer's order.
    • A. 

      True

    • B. 

      False

  • 11. 
    We can make changes to a customer's order without losing the bill/ship information we have entered if we click the "Need to Make Changes to this order?" button.
    • A. 

      True

    • B. 

      False

  • 12. 
    You should verify the country that the customer is shipping to before you ask for their event date on the initial shopping cart page.
    • A. 

      True

    • B. 

      False

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