On-site Property Manager
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This quiz is to test the knowledge of anyone looking to become a resident manager for an apartment community.
- 1.How should service requests be completed?
- A.
In alphabetical order
- B.
In the order the maintenance supervisor decides, with emergencies taking precedence.
- C.
Easiest to hardest
- D.
Hardest to easiest
- 2.When should curb appeal be addressed?
- A.
Every morning
- B.
When you have time
- C.
Noon & end of day
- D.
A and C
- 3.Vendors who work regularly at your community should be given the authority to do what?
- A.
Access keys to vacant apartments on their own
- B.
Charge needed supplies to the community account
- C.
Have access to the maintenance shop supplies and work space
- D.
None of the above
- 4.It is okay to give someone a key to a resident's apartment if you recognize them and know they are friends or staying with the resident.
- A.
True
- B.
False
- 5.Guest cards should have which of the following?
- A.
Qualifying notes such as whether or not the prospect can afford the rent
- B.
Race, age and job information for the prospect
- C.
How many children will be living in the apartment
- D.
Follow up information including where a prospect leased, if not with you
- 6.When talking to a prospect, you should always _____________________.
- A.
Interrupt.
- B.
Be working.
- C.
Smile.
- D.
Express your thoughts.
- 7.Always refrain from referring your prospect to a sister property, they might rent there.
- A.
True
- B.
False
- 8.The Rental Agreement is a ____________ _____________.
- A.
Legal Document.
- B.
Government Form.
- C.
City Requirement.
- D.
Legitimate Transcript.
- 9.Is it true that resident managers can accept personal checks for security deposits and rent?
- A.
True
- B.
False
- 10.Always paint a unit complete even if it does not need it so the new resident has a new paint job.
- A.
True
- B.
False
- 11.Always change the ____________ immediately at the time of move out.
- A.
Carpet
- B.
Locks
- C.
Blinds
- D.
Kitchen faucet
- 12.Traffic logs have nothing to do with future marketing plans.
- A.
True
- B.
False
- 13.__________ has a proven track record of success in improving performance in a variety of settings.
- A.
Goal setting
- B.
Forced distribution
- C.
Taking risks
- D.
Negative reinforcement
- 14.When screening a tenant, you may discriminate for the reasons
- A.
Citizenship
- B.
Prospective Tenant has a disability
- C.
Water bed
- D.
None of the above
- 15.Leasing an apartment has nothing to do with sales.
- A.
True
- B.
False
- 16.Using a 30 day divider for a month. If a new resident is moving in on April 19. The the prorate for the 12 days of rent for April on a apartment with a market rent of $1200 will be _____.
- A.
430
- B.
460
- C.
480
- D.
500
- 17.Using the same 30 day divider for a month. If a current resident is moving out on June 14. The prorate for the rent due on the 14 days of June on a apartment with a market rent of $1200 will be _______.
- A.
500
- B.
560
- C.
600
- D.
660
- 18.In a sales driven position such as a leasing consultant or resident manager. An important part of the sales process is to _______________.
- A.
Close the sale
- B.
Follow up
- C.
Let the apartment rent it self
- D.
Both A and B
- 19.When showing an apartment you should.
- A.
Open the door and wait outside.
- B.
Be interactive and show all the great features of the unit as well as the community.
- C.
Keep talking and they will rent from you.
- D.
Both A and C
- 20.When filling out an application you should.
- A.
Check to see if it is signed.
- B.
Check to see that it is filled out completely.
- C.
Check to see that all blanks are filled.
- D.
All of the above.
- 21.When a resident calls you with a maintenance emergency you should.
- A.
Wait till the next business day to address this.
- B.
Call your supervisor or on-call supervisor immediately.
- C.
Tell the resident to give it to you in writing.
- D.
Send an email to the maintenance department.
- 22.If you miss a phone call you should retrieve the message left on the voicemail.
- A.
Within 24 hours.
- B.
Soon as possible
- C.
Just call back the number on the caller ID.
- D.
Within 12 hours.
- 23.When creating rapport you should.
- A.
Ask open ended questions.
- B.
Keep talking about yourself.
- C.
Share a bad experience.
- D.
Laugh at everything they say.
- 24.Select the correct spelling.
- A.
Avalable
- B.
Available
- C.
Availeble
- D.
Avalible
- 25.Select the correct spelling.
- A.
Apertments
- B.
Apartiments
- C.
Apartments
- D.
Apartaments
- 26.Select the correct spelling
- A.
Maintenence
- B.
Maintanance
- C.
Mainatenance
- D.
Maintenance
- 27.Select the correct spelling
- A.
Luxurious
- B.
Luxrious
- C.
Luxarious
- D.
Luxuarious
- 28.Select the correct spelling.
- A.
Supervizor
- B.
Supervisor
- C.
Supervisar
- D.
Supervicer
- 29.Select the correcet spelling.
- A.
Controled
- B.
Contrroled
- C.
Controlled
- D.
Controllad
- 30.In a few words please explain what "going the extra mile" in customer service means to you. (Note that his will not affect the score of this quiz).
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