On-site Property Manager

30 Questions | Total Attempts: 114

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Property Management Quizzes & Trivia

This quiz is to test the knowledge of anyone looking to become a resident manager for an apartment community.


Questions and Answers
  • 1. 
    How should service requests be completed?
    • A. 

      In alphabetical order

    • B. 

      In the order the maintenance supervisor decides, with emergencies taking precedence.

    • C. 

      Easiest to hardest

    • D. 

      Hardest to easiest

  • 2. 
    When should curb appeal be addressed?
    • A. 

      Every morning

    • B. 

      When you have time

    • C. 

      Noon & end of day

    • D. 

      A and C

  • 3. 
    Vendors who work regularly at your community should be given the authority to do what?
    • A. 

      Access keys to vacant apartments on their own

    • B. 

      Charge needed supplies to the community account

    • C. 

      Have access to the maintenance shop supplies and work space

    • D. 

      None of the above

  • 4. 
    It is okay to give someone a key to a resident's apartment if you recognize them and know they are friends or staying with the resident.
    • A. 

      True

    • B. 

      False

  • 5. 
    Guest cards should have which of the following?
    • A. 

      Qualifying notes such as whether or not the prospect can afford the rent

    • B. 

      Race, age and job information for the prospect

    • C. 

      How many children will be living in the apartment

    • D. 

      Follow up information including where a prospect leased, if not with you

  • 6. 
    When talking to a prospect, you should always _____________________.
    • A. 

      Interrupt.

    • B. 

      Be working.

    • C. 

      Smile.

    • D. 

      Express your thoughts.

  • 7. 
    Always refrain from referring your prospect to a sister property, they might rent there.
    • A. 

      True

    • B. 

      False

  • 8. 
    The Rental Agreement is a ____________  _____________.
    • A. 

      Legal Document.

    • B. 

      Government Form.

    • C. 

      City Requirement.

    • D. 

      Legitimate Transcript.

  • 9. 
    Is it true that resident managers can accept personal checks for security deposits and rent?
    • A. 

      True

    • B. 

      False

  • 10. 
    Always paint a unit complete even if it does not need it so the new resident has a new paint job.
    • A. 

      True

    • B. 

      False

  • 11. 
    Always change the ____________ immediately at the time of move out.
    • A. 

      Carpet

    • B. 

      Locks

    • C. 

      Blinds

    • D. 

      Kitchen faucet

  • 12. 
    Traffic logs have nothing to do with future marketing plans.
    • A. 

      True

    • B. 

      False

  • 13. 
    __________ has a proven track record of success in improving performance in a variety of settings.
    • A. 

      Goal setting

    • B. 

      Forced distribution

    • C. 

      Taking risks

    • D. 

      Negative reinforcement

  • 14. 
    When screening a tenant, you may discriminate for the reasons
    • A. 

      Citizenship

    • B. 

      Prospective Tenant has a disability

    • C. 

      Water bed

    • D. 

      None of the above

  • 15. 
    Leasing an apartment has nothing to do with sales.
    • A. 

      True

    • B. 

      False

  • 16. 
    Using a 30 day divider for a month. If a new resident is moving in on April 19. The the prorate for the 12 days of rent for April on a apartment with a market rent of $1200 will be _____.
    • A. 

      430

    • B. 

      460

    • C. 

      480

    • D. 

      500

  • 17. 
    Using the same 30 day divider for a month. If a current resident is moving out on June 14. The prorate for the rent due on the 14 days of June on a apartment with a market rent of $1200 will be _______.
    • A. 

      500

    • B. 

      560

    • C. 

      600

    • D. 

      660

  • 18. 
    In a sales driven position such as a leasing consultant or resident manager. An important part of the sales process is to _______________.
    • A. 

      Close the sale

    • B. 

      Follow up

    • C. 

      Let the apartment rent it self

    • D. 

      Both A and B

  • 19. 
    When showing an apartment you should.
    • A. 

      Open the door and wait outside.

    • B. 

      Be interactive and show all the great features of the unit as well as the community.

    • C. 

      Keep talking and they will rent from you.

    • D. 

      Both A and C

  • 20. 
    When filling out an application you should.
    • A. 

      Check to see if it is signed.

    • B. 

      Check to see that it is filled out completely.

    • C. 

      Check to see that all blanks are filled.

    • D. 

      All of the above.

  • 21. 
    When a resident calls you with a maintenance emergency you should.
    • A. 

      Wait till the next business day to address this.

    • B. 

      Call your supervisor or on-call supervisor immediately.

    • C. 

      Tell the resident to give it to you in writing.

    • D. 

      Send an email to the maintenance department.

  • 22. 
    If you miss a phone call you should retrieve the message left on the voicemail.
    • A. 

      Within 24 hours.

    • B. 

      Soon as possible

    • C. 

      Just call back the number on the caller ID.

    • D. 

      Within 12 hours.

  • 23. 
    When creating rapport you should.
    • A. 

      Ask open ended questions.

    • B. 

      Keep talking about yourself.

    • C. 

      Share a bad experience.

    • D. 

      Laugh at everything they say.

  • 24. 
    Select the correct spelling.
    • A. 

      Avalable

    • B. 

      Available

    • C. 

      Availeble

    • D. 

      Avalible

  • 25. 
    Select the correct spelling.
    • A. 

      Apertments

    • B. 

      Apartiments

    • C. 

      Apartments

    • D. 

      Apartaments