Hotel ONQ Interface Computer System! Trivia Quiz

8 Questions

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Hotel ONQ Interface Computer System! Trivia Quiz

The quiz below is designed to test one’s knowledge about the Hotel One Interface Computer System. It is a bonus for an applicant to know at least some of the basics when it comes to the application so that the training period doesn’t take that long. Give it a try and all the best securing the job of your dreams.


Questions and Answers
  • 1. 
    Which one of these services should be restarted when a hotel reports they are unable to make through Front Desk but, can make keys manually using Saflok?
    • A. 

      CRSCM

    • B. 

       Lims

    • C. 

      V_5doorlockserver

    • D. 

      Resync

  • 2. 
    Which server should be restarted prior to owning a ticket to the interface when a hotel’s PBX system is not updating with guest names?
    • A. 

      CRSCM

    • B. 

      Lims

    • C. 

      V_5doorlockserver

    • D. 

      Resync

  • 3. 
    If a hotel is unable to make keys through Front Desk and they are also unable to make keys manually through Ving, should you have the hotel restart their Ving server before referring the customer to the vendor?
    • A. 

      Yes

    • B. 

      No

  • 4. 
    A hotel has reported that they are unable to post charges to guest folios via the restaurant's interface. Should the ticket go to the vendor or to Interface Support?
    • A. 

      Vendor

    • B. 

      Interface Support

  • 5. 
    Should issues related to guest room voicemail be escalated to Interface Support?
    • A. 

      Yes

    • B. 

      No

  • 6. 
    A hotel is reporting that they are unable to login to their POS software in the restaurant. Should this issue be escalated to Interface Support?
    • A. 

      Yes

    • B. 

      No

  • 7. 
    Guest room internet charges are not posting to the guest’s folio. What should be done?
    • A. 

      Refer the caller to Stay Connected Customer Care (HSIA)

    • B. 

      Have the caller restart the Nomadix box.

    • C. 

      Refer the caller to their High-Speed Internet vendor.

    • D. 

      Escalate to Interface Support

  • 8. 
    A hotel reports their housekeepers are unable to update room statuses from the guest rooms with their phone codes. What should be done before escalating the ticket to Interface support?
    • A. 

      Reset Lims

    • B. 

      Have the hotel restart their PBX system

    • C. 

      Advise the hotel they should clean the room better

    • D. 

      Do nothing and escalate to Interface Support

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