Oneusda Contact Center Overview

5 Questions | Total Attempts: 79

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Oneusda Contact Center Overview - Quiz

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Questions and Answers
  • 1. 
    What is the Ask USDA Contact Center?
    • A. 

      Unified point of contact for USDA knowledge and customer inquiries

    • B. 

      A call center

    • C. 

      A single point of contact for everything about USDA

    • D. 

      The primary location for CSRs who support USDA customers

  • 2. 
    What are some benefits for USDA Customers? Check all that apply.
    • A. 

      Extended hours of operation

    • B. 

      Consistently accurate information

    • C. 

      Extended self-service options

    • D. 

      Never waiting for a CSR to answer their issue

  • 3. 
    What existing systems within USDA contact centers are the Ask USDA Contact Center leveraging? Check all that apply.
    • A. 

      Salesforce

    • B. 

      Oracle

    • C. 

      Cisco

    • D. 

      Verint

  • 4. 
    What communications channels will Ask USDA be utilizing? Check all that apply.
    • A. 

      Phone

    • B. 

      Chat

    • C. 

      Webform

    • D. 

      Email

  • 5. 
    True or False? Ask USDA Contact Center CSRs will transfer inquiries that cannot be answered with a knowledge article to Mission Area SMEs.
    • A. 

      True

    • B. 

      False

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