Week 7: Phint System Quiz
7 Questions
| Total Attempts: 267
Questions and Answers
- 1.Check all that apply: What information must you ALWAYS gather from the customer in the beginning of the call?(3 things)
- A.
Name (First & Last)
- B.
Address
- C.
Primary Phone Number
- D.
Alternate Phone Number
- E.
Email Address
- 2.Check all that apply; If you cannot validate the address what would you do?
- A.
Talk to your coach
- B.
Verify the address to the customer
- C.
Check Melissa Data
- D.
Freak out because the address does not exist
- 3.Check all that apply: If the address does not validate and there are no services available, what do you do?
- A.
Complain to your coach
- B.
Check Melissa Data
- C.
Go to Digitallanding.com
- D.
Check www.centurlink.com
- 4.When gathering credit information what is the first thing you do with the SSN and DOB?
- A.
Type them into the system
- B.
Type them into "My Notes"
- C.
Write it down
- D.
Have the customer repeat it ten times
- 5.To start an order in the DTV OMS system what is the first tab you need to click on?
- A.
Customer Name
- B.
Select TVs
- C.
New Call
- D.
Search
- 6.After completing a sale in the DTV OMS what number do you need to copy and paste into the DTV account #?
- A.
Confirmation Number
- B.
Customer's Phone Number
- C.
Billing Account Number
- D.
Access Number
- 7.
![What is the source of this error? - ProProfs]( "What is the source of this error?")
What is the source of this error?- A.
Correct the spelling of the city, add "I"
- B.
Go back in the system and start over
- C.
Use a different city name
- D.
Tell the customer service is not available
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