Week 7: Phint System Quiz

7 Questions | Total Attempts: 267

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Week 7: Phint System Quiz


Questions and Answers
  • 1. 
    Check all that apply: What information must you ALWAYS gather from the customer in the beginning of the call?(3 things)
    • A. 

      Name (First & Last)

    • B. 

      Address

    • C. 

      Primary Phone Number

    • D. 

      Alternate Phone Number

    • E. 

      Email Address

  • 2. 
    Check all that apply; If you cannot validate the address what would you do?
    • A. 

      Talk to your coach

    • B. 

      Verify the address to the customer

    • C. 

      Check Melissa Data

    • D. 

      Freak out because the address does not exist

  • 3. 
    Check all that apply: If the address does not validate and there are no services available, what do you do?
    • A. 

      Complain to your coach

    • B. 

      Check Melissa Data

    • C. 

      Go to Digitallanding.com

    • D. 

      Check www.centurlink.com

  • 4. 
    When gathering credit information what is the first thing you do with the SSN and DOB?
    • A. 

      Type them into the system

    • B. 

      Type them into "My Notes"

    • C. 

      Write it down

    • D. 

      Have the customer repeat it ten times

  • 5. 
    To start an order in the DTV OMS system what is the first tab you need to click on?
    • A. 

      Customer Name

    • B. 

      Select TVs

    • C. 

      New Call

    • D. 

      Search

  • 6. 
    After completing a sale in the DTV OMS what number do you need to copy and paste into the DTV account #?
    • A. 

      Confirmation Number

    • B. 

      Customer's Phone Number

    • C. 

      Billing Account Number

    • D. 

      Access Number

  • 7. 
    What is the source of this error?
    • A. 

      Correct the spelling of the city, add "I"

    • B. 

      Go back in the system and start over

    • C. 

      Use a different city name

    • D. 

      Tell the customer service is not available

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