After your note stating what is missing, damaged, or incorrect
Before your note stating what is missing, damaged, or incorrect
No need to provide one. It should be obvious when you select the shipping method for the replacement order
Needs by date—um, what’s that?
A customer did not receive an item
A customer did not receive the correct item
A customer did not receive their order
A customer received someone else's order in error
Yes. What the customer wants, the customer gets
No. You need to do an exchange for the missing accessory.
No. We still have time to meet the promise date from the order and can send a slower method.
Maybe. This will depend on the dollar size of the order.
Initiate the return of the items they want to return
Place a new order
Create a replacement order