Weekly Recap Quiz #81 (October 20th)

10 Questions | Total Attempts: 108

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Weekly Recap Quiz #81 (October 20th)


Questions and Answers
  • 1. 
    Where would you include the “Needs by date” in replacement orders?
    • A. 

      After your note stating what is missing, damaged, or incorrect

    • B. 

      Before your note stating what is missing, damaged, or incorrect

    • C. 

      No need to provide one. It should be obvious when you select the shipping method for the replacement order

    • D. 

      Needs by date—um, what’s that?

  • 2. 
    Check all the reasons as to why you might do a replacement order:
    • A. 

      A customer did not receive an item

    • B. 

      A customer did not receive the correct item

    • C. 

      A customer did not receive their order

    • D. 

      A customer received someone else's order in error

  • 3. 
    Domestic customer calls because they've received the incorrect Batman costume.  The customer seems to really want the costume and the event hasn't occurred yet.  Which is the best option for the customer?
    • A. 

      Exchange

    • B. 

      Replacement Order

    • C. 

      Credit Request

  • 4. 
    A customer with a promised delivery date of 10/28 received their package early on 10/19. However, they are missing the Sword and Shield accessory. They want a replacement sent right away, should you send a replacement order for overnight delivery?
    • A. 

      Yes. What the customer wants, the customer gets

    • B. 

      No. You need to do an exchange for the missing accessory.

    • C. 

      No. We still have time to meet the promise date from the order and can send a slower method.

    • D. 

      Maybe. This will depend on the dollar size of the order.

  • 5. 
    When doing an exchange for a customer, first you should always:
    • A. 

      Initiate the return of the items they want to return

    • B. 

      Place a new order

    • C. 

      Create a replacement order

  • 6. 
    Exchanges are done mainly if a customer does not like a costume or it doesn't fit.
    • A. 

      True

    • B. 

      False

  • 7. 
    We would do an exchange for a customer that received an incorrect costume, and they would have to pay for the new order.
    • A. 

      True

    • B. 

      False

  • 8. 
    A customer calls and tells you that her costume does not fit her. She looked at the size chart wrong. In this case, you would do a:
    • A. 

      Replacement Order

    • B. 

      Exchange

    • C. 

      Credit Request

  • 9. 
    We can send replacement orders to International customers.
    • A. 

      True

    • B. 

      False

  • 10. 
    Are there items that cannot be exchanged?
    • A. 

      Yes

    • B. 

      No

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