HP Sp Pp Week 3

12 Questions

Settings
Please wait...
Payment Quizzes & Trivia

Questions and Answers
  • 1. 
    Bertha calls to set up a payment plan. Her current self-pay balance is $400 but she can only pay $25 a month. Bertha agrees to a temporary payment plan arrangement and will make payments each month on the 3rd. Describe the steps to complete the payment plan activity.
  • 2. 
    Mr. Cool calls to make payment arrangements. His current self-pay balance is $300 and he agrees to a payment plan meeting our minimum guidelines of 20% per month. He will make payments each month on the 17th. Describe the steps to complete the payment plan activity.
  • 3. 
    Simba calls after receiving a bill for $1,300 and asks if we offer payment plans. He can set up a payment plan within our guidelines. You set up the payment plan today following out minimum guidelines. Describe the steps to complete the payment plan activity.
  • 4. 
    What is the minimum monthly payment amount allowed for setting up a payment plan?
    • A. 

      10

    • B. 

      25

    • C. 

      30

    • D. 

      No minimum

  • 5. 
    Temporary payment plans are valid for 3 months.
    • A. 

      True

    • B. 

      False

  • 6. 
    For balances over $125, a standard payment plan can be set for ____% of the account balance due each month. For balances over $500, a standard payment plan can be set for ____% of the account balance due each month.
  • 7. 
    What is the maximum number of temporary payment plans a guarantor can have before they need to make permanent payment arrangements?
  • 8. 
    You receive a call and notice the guarantor is requesting to pay more than their temporary payment plan amount. You should:
    • A. 

      Take the payment, document and complete the account.

    • B. 

      Explain to the guarantor that the amount is more than what is due. Request the payment plan be reset with the new amount or explain the possible consequences if paying more than the payment plan amount.

    • C. 

      Ask them to send in a check and pay the full amount because it they can pay more than the payment plan amount they should be able to pay the full balance.

    • D. 

      Remove the payment plan

  • 9. 
    If a guarantor is set up on a payment plan, you will see this in Epic:
    • A. 

      Next to “Status” in Guarantor Overview

    • B. 

      In the Account Contact History

    • C. 

      Both a & b

    • D. 

      None of the above

  • 10. 
    An activity of Billing Status [23] should be added when setting up a payment plan.
    • A. 

      True

    • B. 

      False

  • 11. 
    What is the correct process when a one-time post-dated payment is secured to initiate a payment plan?
    • A. 

      Secure post-dated payment, set up payment plan due for the day after the payment is to be processed and send payment plan letter. If the post-date payment is declined, remove payment plan and contact guarantor

    • B. 

      Secure post-dated payment, set up payment plan and send letter.

    • C. 

      HP is unable to process post-dates. Ask the guarantor to call back when able to make a payment.

    • D. 

      Secure post-date, add self-pay hold until payment is processed and set up payment plan if the payment is approved.

  • 12. 
    A payment that posted to the account 2 days ago can be used as the first payment for the payment plan you set up today.
    • A. 

      True

    • B. 

      False