Take the payment, document and complete the account.
Explain to the guarantor that the amount is more than what is due. Request the payment plan be reset with the new amount or explain the possible consequences if paying more than the payment plan amount.
Ask them to send in a check and pay the full amount because it they can pay more than the payment plan amount they should be able to pay the full balance.
Remove the payment plan
Next to “Status” in Guarantor Overview
In the Account Contact History
Both a & b
None of the above
Secure post-dated payment, set up payment plan due for the day after the payment is to be processed and send payment plan letter. If the post-date payment is declined, remove payment plan and contact guarantor
Secure post-dated payment, set up payment plan and send letter.
HP is unable to process post-dates. Ask the guarantor to call back when able to make a payment.
Secure post-date, add self-pay hold until payment is processed and set up payment plan if the payment is approved.