Weekly Recap Quiz #80 (October 14th)

10 Questions | Total Attempts: 57

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Weekly Recap Quiz #80 (October 14th)


Questions and Answers
  • 1. 
    What is the expiration date for the costume cash that was sent last 10/07?
    • A. 

      10/14 at midnight

    • B. 

      10/20 at midnight

    • C. 

      10/31 at midnight

    • D. 

      There's no expiration date

  • 2. 
    Can a customer use multiple $10 costume cash codes on the same order?
    • A. 

      Yes

    • B. 

      No

  • 3. 
    If customer's subtotal is $78 and they use $10 in costume cash, do they still qualify for free shipping?
    • A. 

      Yes

    • B. 

      No

  • 4. 
    Costume Cash can be used in conjunction with other offers.
    • A. 

      Yes

    • B. 

      No

  • 5. 
    If customers have an existing pre-sell order for the Guardians of the Galaxy Star-Lord Costume, it will be sent out within the next 2 business days.
    • A. 

      True

    • B. 

      False

  • 6. 
    What another out stock item that is going to come in just in time for Halloween?
    • A. 

      Batman The Dark Knight Rises Deluxe Muscle Chest Child Costume - Small

    • B. 

      Batman with Muscle Chest Toddler / Child Costume - Small

    • C. 

      The Dark Knight Rises Batman Light-Up Child Costume - Small

  • 7. 
    If you're supervisor is not available, who should you call if you need help? (Choose all that apply)
    • A. 

      Seasonal Helpline

    • B. 

      Superman

    • C. 

      TREC Helpline

    • D. 

      Ghostbusters

  • 8. 
    Last Tuesday, 10/07 we sent out a costume cash email to buyers on COSXP from 8/1 through Sunday 10/5.
    • A. 

      True

    • B. 

      False

  • 9. 
    If you processed replacement for orders that are returned as undeliverable, you need to provide the original and replacement order numbers to the Floorwalkers. 
    • A. 

      True

    • B. 

      False

  • 10. 
    What are the things you need to do if a customer calls in an order and found out that their package is being returned as Undeliverable?
    • A. 

      Let the customer know that the package is coming back to our warehouse.

    • B. 

      Ask the customer if there is another address that the package can be sent to or if there is a UPS store address where they would like to pick up the package

    • C. 

      If the customer provides you with a new address, go ahead and issue a replacement order.

    • D. 

      If customer is insistent that the address listed is the correct one, you need to have a Floorwalker look at the order.

    • E. 

      Provide the Floorwalker with the original and replacement order numbers.

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