Tell the customer they must call the company that they got the toner from.
Tell the customer we will take it back, but they must ship it to us.
Issue the customer a Fed-Ex label.
Tell the customer to give the box to the tech next time he is in and he can decide if we want it or not.
We would issue return labels for the toner to be returned to our warehouse.
We would send return labels to have the product returned to our Massillon Rd address.
We would ask the cusromer to return the toner to our warehouse.
We would request that our vendor issue return labels since it was their error.
Since they are requesting a credit, they would need to send the staples back.
We would issue them return labels so they can get a credit as a courtesy since they stayed a ComDoc customer.
We would ask the customer to give the staples back to their sales rep and he can assist in getting the credit processed.