Fed-ex Return Label Quiz

7 Questions | Total Attempts: 74
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Fed-ex Return Label Quiz
Questions and Answers
  • 1. 
    A customer has a boxful of toners that they want off their hands and don't want to put in the dumpter. In the box there are all kinds of toner including brands that we don't carry.
    • A. 

      Tell the customer they must call the company that they got the toner from.

    • B. 

      Tell the customer we will take it back, but they must ship it to us.

    • C. 

      Issue the customer a Fed-Ex label.

    • D. 

      Tell the customer to give the box to the tech next time he is in and he can decide if we want it or not.

  • 2. 
    We would issue Fed-Ex labels if a customer ordered chargeable staples, but after they got them relized that they already had some in their supply cupboard.
    • A. 

      True

    • B. 

      False

  • 3. 
    A customer ordered black toner for their HP printer that is included in their contract, we ordered the correct toner but the customer recieved the wrong toner.
    • A. 

      We would issue return labels for the toner to be returned to our warehouse.

    • B. 

      We would send return labels to have the product returned to our Massillon Rd address.

    • C. 

      We would ask the cusromer to return the toner to our warehouse.

    • D. 

      We would request that our vendor issue return labels since it was their error.

  • 4. 
    All defective toners get returned to our Corp Office warehouse.
    • A. 

      True

    • B. 

      False

  • 5. 
    Your customer ordered the wrong (bundled) Xerox toner, you will issue return return labels and enter a RMA in the system.
    • A. 

      True

    • B. 

      False

  • 6. 
    One of our customers upgraded all of their machines with new ComDoc machines, but they have staples they no longer need and wait credit for them.
    • A. 

      Since they are requesting a credit, they would need to send the staples back.

    • B. 

      We would issue them return labels so they can get a credit as a courtesy since they stayed a ComDoc customer.

    • C. 

      We would ask the customer to give the staples back to their sales rep and he can assist in getting the credit processed.

    • D. 

      Option 4

  • 7. 
    A customer upgraded all of their machines with another company, but has a shelf with extra toners they no longer need. We would ask the customer to send them back to us since we already shipped them out to them at no charge.
    • A. 

      True

    • B. 

      False

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