Ijp Quiz - 2nd Oct

20 Questions | Total Attempts: 60

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Ijp Quiz - 2nd Oct

Questions and Answers
  • 1. 
    When raising a Return-Non Returnable task, what will you update in the Notes section?
  • 2. 
    A customer has called you telling you that the order he received was defective. What will you update in the notes section?
  • 3. 
    The customer says that she ordered for a size 6 in a pair of shoes but has received a size 7. She is complaining that Myntra.com is inefficient. How will you address this situation?
  • 4. 
    If a customer wants to know why we no longer give out personal details, what will you tell him?
  • 5. 
    A customer has received a shirt that is damaged. On calling us, he has been asked to send us images. The single image he has sent after that is not satisfactory. Phrase a message in such a way that you will receive the relevant images.
  • 6. 
    The customer has called you telling you that the leggings were missing from a top and bottom set. You will then:
    • A. 

      Raise the relevant task

    • B. 

      Queue the return after giving the return policy and add notes

    • C. 

      Queue the return after giving the return policy. Notes are not required

    • D. 

      Ask the customer to send images

  • 7. 
    Your champion tells you that a customer has come back to us to return a dress due to fitment issues. When giving the return policy, she states that the dress did not come with price tags. How will youhelp your champion?
    • A. 

      Tell him to raise the relevant task

    • B. 

      Email the WH team for an update and only then raise the relevant task

    • C. 

      Apologise to the customer and tell her that the product cannot be returned

    • D. 

      None of these options

  • 8. 
    Is it possible to place NDD order through Telesales
    • A. 

      Yes, but only when the customer asks for the option

    • B. 

      No, this option is not available

    • C. 

      Yes, but we should not use this option

    • D. 

      Yes, provided the order value is less than Rs. 20,000/-

  • 9. 
    When do we raise a task for WIP /Packed for more than 24 Hrs task for market place order
    • A. 

      If the order is in WIP for more than 24 hrs

    • B. 

      If the order is in WIP for more than 3 days

    • C. 

      If the order is in WIP for more than 8 days

    • D. 

      None of these options

  • 10. 
    When processing a refund through CC Avenue payment gateway, you can
    • A. 

      Process multiple OR requests as long as it is within 3 months

    • B. 

      Process multiple OR requests as long as it is within 6 months

    • C. 

      Process only one refund with the rest going via NEFT

    • D. 

      Process multiple OR requests as long as it is within 4 months

  • 11. 
    When a customer calls us to inform us that he has not received a refund after self shipping a product, you will:
    • A. 

      Update the tracking details on the notes section

    • B. 

      Update the tracking details on Prism under Returns

    • C. 

      Update the tracking details on a Google doc

    • D. 

      None of these options

  • 12. 
    One of the key features available on the Myntra.com windows app is:
    • A. 

      My Myntra

    • B. 

      Wishlist

    • C. 

      Online payments

    • D. 

      All of the options

  • 13. 
    If the customer has placed an online order, he returns the child order and asks for a bank refund. Where will you raise the task? (Blue Dart picks up the product)
    • A. 

      Parent Order

    • B. 

      Child Order

    • C. 

      Both Parent and Child Order

    • D. 

      None of these options

  • 14. 
    If a Customer had self shipped his entire split order, how will the refund on courier charges be made?
    • A. 

      NEFT task raised against Parent order

    • B. 

      NEFT task raised against Child order

    • C. 

      NEFT task raised on both Parent and Child orders

    • D. 

      OR or NEFT based on how the customer initially paid for the order

  • 15. 
    The customer orders 2 products, a pair of jeans and a watch. The parent order consists of the watch which has been delivered and the child order consists of the jeans which is in shipped status. The customer says that the jeans is missing. Where will you raise the missing component task?
    • A. 

      Parent Order

    • B. 

      Child Order

    • C. 

      Both Parent and Child Order

    • D. 

      None of these options

  • 16. 
    If a 3 PL order is in packed status and the customer wants to cancel the parent order, where will you raise the task ?
    • A. 

      Parent Order

    • B. 

      Child Order

    • C. 

      Both Parent and Child Order

    • D. 

      None of these options

  • 17. 
    IFSC code is:
    • A. 

      All of the options

    • B. 

      Alphanumeric with 11 characters

    • C. 

      A code where the letters have to be in Capital letters

    • D. 

      Can be found in a cheque book

  • 18. 
    On certain marketplace orders, the item barcode is not visible. In this case, if you are required to verify the barcode, you are most likely to get this information:
  • 19. 
    If the customer is trying to buy a product from happy hour banner, however, he gets an error message as ‘product is OOS’. It is because:
    • A. 

      Product is OOS, please inform the same to the customer

    • B. 

      Tech issue – highlight it to engineering team

    • C. 

      Escalate it to Marketing Team so that they can change the coupon condition

    • D. 

      Product is de-listed from the promotion

  • 20. 
    The customer has to send the invoice mandatorily along with the return form while returning the product.
    • A. 

      True

    • B. 

      False

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