Weekly Recap Quiz #79 (October 6th)

10 Questions | Total Attempts: 106

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Weekly Recap Quiz #79 (October 6th)


Questions and Answers
  • 1. 
    What all do you need to verify before sending out a replacement to a U.S. customer?  (Choose all that apply)
    • A. 

      The date the customer needs the order by

    • B. 

      That there is only one box in the shipment

    • C. 

      The name of person calling is the card holder

    • D. 

      The items to be replaced are in stock

  • 2. 
    The customer does not have to apply any type of coupon code to receive their $10 costume cash.
    • A. 

      True

    • B. 

      False

  • 3. 
    The costume cash code is being sent via email to any customer that spends $50 or more on their order, that can be used on their future purchase.
    • A. 

      True

    • B. 

      False

  • 4. 
    What items below are conditions for our 110% Price Guarantee?
    • A. 

      The product must be an exact match to the one carried on BuyCostumes.com, be in-stock and available for purchase at the other website.

    • B. 

      Shipping and handling charges and sales tax (if applicable) will be included in determining the price difference. In-store pickup discounts will not be included when determining price differences.

    • C. 

      Promotional codes or other discounts from the other website will not be included in determining the price difference.

    • D. 

      The competitor’s product must be new and in its original packaging.

    • E. 

      The competitor cannot be an auction site.

    • F. 

      Does not apply to Wholesale or Group Sales orders.

    • G. 

      Does not apply to items on other sites designated as 'Clearance', 'Blowout', 'Closeout', or any similar variation.

    • H. 

      Custom made mascots are not eligible for this guarantee.

  • 5. 
    We do offer price match upfront on Buycostumes site.
    • A. 

      True

    • B. 

      False

  • 6. 
    If a customer calls in about our price guarantee, what information do they need to include on their e-mail or fax to us?
    • A. 

      Their order number from us.

    • B. 

      The website address of the site where they found the lower price

    • C. 

      The total price to purchase the product, including shipping charges and taxes

    • D. 

      The item name, ID or SKU number at the competitor’s website.

    • E. 

      The credit card number used after placing the order.

  • 7. 
    Where can you find the details about costume cash?
    • A. 

      On Home Page header by clicking the Costume Cash Offer

    • B. 

      On the FAQ Section

    • C. 

      On the Shopping Cart page

    • D. 

      I can't find it!

  • 8. 
    Check all the reasons as to why you might do a replacement order. (Choose all that apply)  
    • A. 

      A customer did not receive an item

    • B. 

      A customer did not receive the correct item

    • C. 

      A customer did not like an item

    • D. 

      A customer did not receive their order

    • E. 

      A customer received someone else's order in error

  • 9. 
    Can you edit the quantity of a Costume Collection component item once added to the shopping cart?
    • A. 

      Yes

    • B. 

      No

  • 10. 
    Where would you include the “Needs by date” in replacement orders?
    • A. 

      After your note stating what is missing, damaged, or incorrect

    • B. 

      Before your note stating what is missing, damaged, or incorrect

    • C. 

      No need to provide one. It should be obvious when you select the shipping method for the replacement order

    • D. 

      Needs by date—um, what’s that?

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