The date the customer needs the order by
That there is only one box in the shipment
The name of person calling is the card holder
The items to be replaced are in stock
The product must be an exact match to the one carried on BuyCostumes.com, be in-stock and available for purchase at the other website.
Shipping and handling charges and sales tax (if applicable) will be included in determining the price difference. In-store pickup discounts will not be included when determining price differences.
Promotional codes or other discounts from the other website will not be included in determining the price difference.
The competitor’s product must be new and in its original packaging.
The competitor cannot be an auction site.
Does not apply to Wholesale or Group Sales orders.
Does not apply to items on other sites designated as 'Clearance', 'Blowout', 'Closeout', or any similar variation.
Custom made mascots are not eligible for this guarantee.
Their order number from us.
The website address of the site where they found the lower price
The total price to purchase the product, including shipping charges and taxes
The item name, ID or SKU number at the competitor’s website.
The credit card number used after placing the order.
On Home Page header by clicking the Costume Cash Offer
On the FAQ Section
On the Shopping Cart page
I can't find it!
A customer did not receive an item
A customer did not receive the correct item
A customer did not like an item
A customer did not receive their order
A customer received someone else's order in error
After your note stating what is missing, damaged, or incorrect
Before your note stating what is missing, damaged, or incorrect
No need to provide one. It should be obvious when you select the shipping method for the replacement order
Needs by date—um, what’s that?