Weekly Recap Quiz #77 (September 22nd)

10 Questions | Total Attempts: 131

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Weekly Recap Quiz #77 (September 22nd)


Questions and Answers
  • 1. 
    Where can you find the new personalization landing page on BDXP site?
    • A. 

      On the BXDP Home Page, halfway down by clicking "LEARN HOW".

    • B. 

      On the BDXP FAQs Section

    • C. 

      On the BDXP Company Overview

    • D. 

      I don't know

  • 2. 
    You can create a replacement order from a canceled or another replacement order.
    • A. 

      True

    • B. 

      False

  • 3. 
    What are the information you need to include on your notes when creating a Replacement Order? Choose all that apply.
    • A. 

      Need By Date

    • B. 

      Reason why the item is being replaced (missing, damaged, damaged in transit, wrong item, or a courtesy)

    • C. 

      Tracking Number

    • D. 

      Any additional information required for quick processing

    • E. 

      The sku/item number and the name of the product being replaced

  • 4. 
    International Orders are eligible for replacements.
    • A. 

      True

    • B. 

      False

  • 5. 
    We will soon be charging our Alaska, Hawaii, and Puerto Rico customers an additional $10 shipping surcharge.
    • A. 

      True

    • B. 

      False

  • 6. 
    Where can I find the list of coupon codes I can use to discount a customer’s order?
    • A. 

      My email

    • B. 

      On the websites

    • C. 

      On my notepad

    • D. 

      The Wiki

  • 7. 
    The free shipping CSR coupons are meant to accommodate our exchange customers, not customers just looking for a deal.
    • A. 

      True

    • B. 

      False

  • 8. 
    You are placing an order for a customer and their subtotal is $70.50. They want to use a 15% off $75 or more coupon code. What do you do?
    • A. 

      Enter the 15% off CSR code and tell the customer the coupon worked.

    • B. 

      Offer appropriate cross sells to get the customer over $75 subtotal.

    • C. 

      Tell the customer that you can credit the 15% after the order is submitted.

    • D. 

      Any of these would work.

  • 9. 
    Check all the reasons as to why you might do a replacement order:
    • A. 

      A customer did not receive an item

    • B. 

      A customer did not receive the correct item

    • C. 

      A customer did not receive their order

    • D. 

      A customer did not like an item

    • E. 

      A customer received someone else's order in error

    • F. 

      A customer received a damaged product

    • G. 

      A customer received an item that did not fit

  • 10. 
    If a customer calls and asks for a discount because they are a first-time customer, what do you do?
    • A. 

      Apologize and say they will need a coupon to receive a discount.

    • B. 

      Offer 5% off the order as a courtesy.

    • C. 

      Offer 50% off the order as a courtesy.

    • D. 

      Ask the customer what would satisfy them and give them that.

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