Weekly Recap Quiz #78 (September 29th)
- 1.We are now charging Alaska, Hawaii, and Puerto Rico customers an additional $10 shipping surcharge.
- A.
True
- B.
False
- 2.The free shipping cap has been raised from the current limit of $250 orders to a new limit of $1000 orders. This is for Buycostumes and Costume Express only.
- A.
True
- B.
False
- 3.Customer calls in claiming that the tiara on the Elsa Costume has a white jewel instead of a blue jewel and it's separating from the headband. What will you do? (choose all that apply)
- A.
Apologize for the inconvenience caused
- B.
Offer the customer $10 off to keep the costume
- C.
Enter clear case notes on the order
- D.
Refund the customer in full
- 4.What will you do if the customer is unwilling to the keep the costume with the tiara being separated from the headband? (choose all that apply)
- A.
Apologize for the inconvenience caused
- B.
Initiate a return for the costume
- C.
Waive the $7 shipping label deduction
- D.
Enter clear case notes on the order
- E.
Create a credit request in full
- 5.
![If you click the "CHECKOUT" button on the floating cart, you will still have the option to select the country on the shipping information page. - ProProfs]( "If you click the \"CHECKOUT\" button on the floating cart, you will still have the option to select the country on the shipping information page.")
If you click the "CHECKOUT" button on the floating cart, you will still have the option to select the country on the shipping information page.- A.
True
- B.
False
- 6.If a customer is requesting a credit for a coupon they forgot to use, which two tabs can we look at while checking the order for any prior coupon discounts?
- A.
Discounts
- B.
Credit
- C.
Case Notes
- D.
Line Items
- 7.A customer's subtotal is $249.99 and they then applied a $20 off coupon to their order. Afterwards, they realized their 15% coupon would have been a better deal. You agree to credit the difference between the two coupons. How much is your credit request for?
- A.
$4.99
- B.
$17.50
- C.
$24.99
- D.
$37.49
- 8.If a customer uses a Flex label to return an item that has a value of less than $7, they will still get some credit back.
- A.
True
- B.
False
- 9.The $7.00 Flex Label will be deducted from customer's return credit.
- A.
True
- B.
False
- 10.Identify the proper replacement case note for missing item.
- A.
09/30/2014. Missing items. Sending replacement.
- B.
9/30/2014. Qty 2 SKU 230875-balloons. Only balloons were missing. Customer emptied the entire box and looked under flaps.
- C.
Customer did not receive the item. Sending replacement.
- D.
Before Halloween. Customer did not receive the balloons.
- 11.Identify the proper replacement case note for damaged item.
- A.
10/01/2014 Customer received damaged item. Sending replacement
- B.
The sku#240426 - qty 1 was damaged. They need it before Halloween.
- C.
10/1/2014. Qty 1 SKU 240426-Captain American costume. Costume had rips in several places. Customer cannot fix. Advised customer to send back damaged item, no charge for label
- D.
Damaged item received. 10/01
Questions: 10 | Attempts: 98 | Last updated: May 2, 2014
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Sample QuestionThe following products are not eligible for ShopRunner (choose all that apply):
Questions: 10 | Attempts: 122 | Last updated: Sep 8, 2014
-
Sample QuestionWe have absolutely no program that allows for returns, exchanges, or replacement orders for our international customers.
Questions: 10 | Attempts: 104 | Last updated: May 2, 2014
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Sample QuestionThe new forms that are on the Wiki include all of the following except:
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