Weekly Recap Quiz #78 (September 29th)

11 Questions | Total Attempts: 158

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Weekly Recap Quiz #78 (September 29th)


Questions and Answers
  • 1. 
    We are now charging Alaska, Hawaii, and Puerto Rico customers an additional $10 shipping surcharge.
    • A. 

      True

    • B. 

      False

  • 2. 
    The free shipping cap has been raised from the current limit of $250 orders to a new limit of $1000 orders. This is for Buycostumes and Costume Express only.
    • A. 

      True

    • B. 

      False

  • 3. 
    Customer calls in claiming that the tiara on the Elsa Costume has a white jewel instead of a blue jewel and it's separating from the headband.  What will you do? (choose all that apply)
    • A. 

      Apologize for the inconvenience caused

    • B. 

      Offer the customer $10 off to keep the costume

    • C. 

      Enter clear case notes on the order

    • D. 

      Refund the customer in full

  • 4. 
    What will you do if the customer is unwilling to the keep the costume with the tiara being separated from the headband? (choose all that apply)
    • A. 

      Apologize for the inconvenience caused

    • B. 

      Initiate a return for the costume

    • C. 

      Waive the $7 shipping label deduction

    • D. 

      Enter clear case notes on the order

    • E. 

      Create a credit request in full

  • 5. 
    If you click the "CHECKOUT" button on the floating cart, you will still have the option to select the country on the shipping information page.
    • A. 

      True

    • B. 

      False

  • 6. 
    If a customer is requesting a credit for a coupon they forgot to use, which two tabs can we look at while checking the order for any prior coupon discounts?
    • A. 

      Discounts

    • B. 

      Credit

    • C. 

      Case Notes

    • D. 

      Line Items

  • 7. 
    A customer's subtotal is $249.99 and they then applied a $20 off coupon to their order. Afterwards, they realized their 15% coupon would have been a better deal. You agree to credit the difference between the two coupons. How much is your credit request for?
    • A. 

      $4.99

    • B. 

      $17.50

    • C. 

      $24.99

    • D. 

      $37.49

  • 8. 
    If a customer uses a Flex label to return an item that has a value of less than $7, they will still get some credit back.
    • A. 

      True

    • B. 

      False

  • 9. 
    The $7.00 Flex Label will be deducted from customer's return credit.
    • A. 

      True

    • B. 

      False

  • 10. 
    Identify the proper replacement case note for missing item. 
    • A. 

      09/30/2014. Missing items. Sending replacement.

    • B. 

      9/30/2014. Qty 2 SKU 230875-balloons. Only balloons were missing. Customer emptied the entire box and looked under flaps.

    • C. 

      Customer did not receive the item. Sending replacement.

    • D. 

      Before Halloween. Customer did not receive the balloons.

  • 11. 
    Identify the proper replacement case note for damaged item.
    • A. 

      10/01/2014 Customer received damaged item. Sending replacement

    • B. 

      The sku#240426 - qty 1 was damaged. They need it before Halloween.

    • C. 

      10/1/2014. Qty 1 SKU 240426-Captain American costume. Costume had rips in several places. Customer cannot fix. Advised customer to send back damaged item, no charge for label

    • D. 

      Damaged item received. 10/01

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