True
False
True
False
Apologize for the inconvenience caused
Offer the customer $10 off to keep the costume
Enter clear case notes on the order
Refund the customer in full
Apologize for the inconvenience caused
Initiate a return for the costume
Waive the $7 shipping label deduction
Enter clear case notes on the order
Create a credit request in full
True
False
Discounts
Credit
Case Notes
Line Items
$4.99
$17.50
$24.99
$37.49
True
False
True
False
09/30/2014. Missing items. Sending replacement.
9/30/2014. Qty 2 SKU 230875-balloons. Only balloons were missing. Customer emptied the entire box and looked under flaps.
Customer did not receive the item. Sending replacement.
Before Halloween. Customer did not receive the balloons.
10/01/2014 Customer received damaged item. Sending replacement
The sku#240426 - qty 1 was damaged. They need it before Halloween.
10/1/2014. Qty 1 SKU 240426-Captain American costume. Costume had rips in several places. Customer cannot fix. Advised customer to send back damaged item, no charge for label
Damaged item received. 10/01