Qm - 2014 - Voice Signature, Confirmation Number

8 Questions | Total Attempts: 72

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Qm - 2014 - Voice Signature, Confirmation Number


Questions and Answers
  • 1. 
    What, specifically, is incorrect about the following statement?"I will now give you your confirmation number. Do you have a pen and paper? Ok, your confirmation number is 32198754."
  • 2. 
    Does the BA/ADP have to read the customer's name during the following script (underlined portion):John Smith, do you understand the preceding statements and confirm that you wish to join WellCare Extra PDP S5694-202 with a monthly plan premium of $49.00 dollars and an effective date of 11/01/2014? If you agree, please say: I, John Smith agree on 9/19/2014.
    • A. 

      True

    • B. 

      False

  • 3. 
    The ADP/BA states the following:Do you understand the preceding statements and confirm you wish to purchase this plan with an effective date of 8/1/2014? If you agree please say 'I Scott Summers agree on 7/25/2014'.How would this be scored?
    • A. 

      Yes

    • B. 

      Minor

    • C. 

      Major

  • 4. 
    The following people can provide the voice signature:(Select all that apply)
    • A. 

      The customer

    • B. 

      A HIPAA approved representative

    • C. 

      A legal guardian or conservator

    • D. 

      A person that has a Medical Directive for the customer

    • E. 

      A person named in the customer's living will

    • F. 

      A person who holds (the appropriate) Power of Attorney for the customer

  • 5. 
    The POA is completing the application on behalf of the customer; after the disclaimer, the ADP/BA states the following:Do you understand the preceding statements and confirm that you wish your Mother to join the Humana Walmart Rx plan effective 8/1/2014 with a monthly premium of $12.60? If you agree say 'I Hank McCoy agree for Edna McCoy on 7/25/2014'.How would this be graded?
    • A. 

      Yes

    • B. 

      Minor

    • C. 

      Major

  • 6. 
    It is acceptable for the ADP/BA to not read the voice signature scripting if the disclaimer instructed the customer to agree and they did as such. 
    • A. 

      True

    • B. 

      False

  • 7. 
    After obtaining the voice signature from the customer, the BA/ADP states that they can hand the phone back to the HIPAA approved representative and proceeds to give them the confirmation number. This would be marked as a major.
    • A. 

      True

    • B. 

      False

  • 8. 
    What are the three parts of the voice signature that the customer must state for it to be valid?Check all that apply. 
    • A. 

      Plan name

    • B. 

      Premium

    • C. 

      Full name

    • D. 

      The date

    • E. 

      Effective date of the plan

    • F. 

      They agree

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