Qm - 2014 - Voice Signature, Confirmation Number
8 Questions
| Total Attempts: 72
Questions and Answers
- 1.What, specifically, is incorrect about the following statement?"I will now give you your confirmation number. Do you have a pen and paper? Ok, your confirmation number is 32198754."
- 2.Does the BA/ADP have to read the customer's name during the following script (underlined portion):John Smith, do you understand the preceding statements and confirm that you wish to join WellCare Extra PDP S5694-202 with a monthly plan premium of $49.00 dollars and an effective date of 11/01/2014? If you agree, please say: I, John Smith agree on 9/19/2014.
- A.
True
- B.
False
- 3.The ADP/BA states the following:Do you understand the preceding statements and confirm you wish to purchase this plan with an effective date of 8/1/2014? If you agree please say 'I Scott Summers agree on 7/25/2014'.How would this be scored?
- A.
Yes
- B.
Minor
- C.
Major
- 4.The following people can provide the voice signature:(Select all that apply)
- A.
The customer
- B.
A HIPAA approved representative
- C.
A legal guardian or conservator
- D.
A person that has a Medical Directive for the customer
- E.
A person named in the customer's living will
- F.
A person who holds (the appropriate) Power of Attorney for the customer
- 5.The POA is completing the application on behalf of the customer; after the disclaimer, the ADP/BA states the following:Do you understand the preceding statements and confirm that you wish your Mother to join the Humana Walmart Rx plan effective 8/1/2014 with a monthly premium of $12.60? If you agree say 'I Hank McCoy agree for Edna McCoy on 7/25/2014'.How would this be graded?
- A.
Yes
- B.
Minor
- C.
Major
- 6.It is acceptable for the ADP/BA to not read the voice signature scripting if the disclaimer instructed the customer to agree and they did as such.
- A.
True
- B.
False
- 7.After obtaining the voice signature from the customer, the BA/ADP states that they can hand the phone back to the HIPAA approved representative and proceeds to give them the confirmation number. This would be marked as a major.
- A.
True
- B.
False
- 8.What are the three parts of the voice signature that the customer must state for it to be valid?Check all that apply.
- A.
Plan name
- B.
Premium
- C.
Full name
- D.
The date
- E.
Effective date of the plan
- F.
They agree
Questions: 10 | Attempts: 110 | Last updated: Dec 3, 2014
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Sample QuestionThe customer does not need to be on the line when the disclaimer scripting is read as long as the HIPAA was authorized at the beginning of the application process.
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