Roadside--pps--july

10 Questions | Total Attempts: 123

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Roadside--pps--july

Questions and Answers
  • 1. 
    Which state has a high number of Dealerships that do not permit their technicians on freeways due to safety concerns, meaning the RAP Limitations tab should be checked for all highway calls.
    • A. 

      Ohio

    • B. 

      California

    • C. 

      South Carolina

    • D. 

      Colorado

  • 2. 
    We now have the ability to send SMS/Text Message updates for AllState pages & Dealer Pages, but permission must be granted by the customer before sending the SMS/Text Message update.
    • A. 

      True

    • B. 

      False

  • 3. 
    What is the time frame for a full charge on the B-Class model using the 240V Charger(wall-mount)?
    • A. 

      6 hours

    • B. 

      4.4 hours

    • C. 

      32.4 hours

    • D. 

      2 hours

  • 4. 
    What is the vehicle range and top speed of the B-Class?
    • A. 

      80 miles, 125mph

    • B. 

      100 miles, 100 mph

    • C. 

      85 miles, 100 mph

    • D. 

      250 miles, 115 mph

  • 5. 
    AllState should be used as an alternative for sign and drives only after ALL viable dealership options have been exhausted, and a follow-up call should always be placed to the customer in instances where Allstate is being paged in place of a dealership. 
    • A. 

      True

    • B. 

      False

  • 6. 
    When a technician dispatched for a Roadside Service contacts the CAC requesting a tow for the customer, what essential pieces of information must be obtained?
    • A. 

      What MB Dealership is preferred by the customer to have the vehicle towed to

    • B. 

      Will the vehicle go into Nuetral

    • C. 

      Will the customer be riding with the vehicle

    • D. 

      All of the Above, including all other pertinent questions on the tow template

  • 7. 
    If a customer calls in via the MobileApp, you need to ask the customer for approval to send SMS Text Message Updates.
    • A. 

      True

    • B. 

      False

  • 8. 
    In a Page Vendor scenario, when the customer has approved to receive SMS updates, what information does not appear on the Text Message update?
    • A. 

      Vendor Name

    • B. 

      Vendor Call Back Number

    • C. 

      Vendor ETA

    • D. 

      Customer's VIN Number

  • 9. 
    Which Mercedes-Benz Passenger vehicle is currently available in front-wheel drive?
    • A. 

      S-Class

    • B. 

      SLK

    • C. 

      E-Class

    • D. 

      CLA

  • 10. 
    If the Batteries are removed from the SmartKey,  and the key is placed in the ignition switch and turned, the vehicle will still start.
    • A. 

      True

    • B. 

      False