New Hire Assessment Pt.1

10 Questions | By Nimesm | Updated: Mar 16, 2022 | Attempts: 66

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Questions and Answers

1.

The ticket/case logging system that the HRSS is utilising.
- A.
  
  Agresso
- B.
  
  Logica People System
- C.
  
  BPM/WAT Tool
- D.
  
  None of the Above
2.

Button in BPM/WAT Tool used when a phone contact is received
- A.
  
  New Contact
- B.
  
  Pick Up Contact
- C.
  
  Contact Name
- D.
  
  Search Contact
3.

This refers to the person who triggered the call or email to the Global HRSS team.
- A.
  
  Manager's Name
- B.
  
  Contact's Name
- C.
  
  Subject's Name
- D.
  
  Employee's Name
4.

This button displays the oldest contact in the queue.
- A.
  
  Pick Up Contact
- B.
  
  Search Contact
- C.
  
  Worklist
- D.
  
  Search Case
5.

BPM Functionality that allows the user to search a case using the creation date, subject line, status, language, from address.
- A.
  
  Search Case
- B.
  
  Search Contact
- C.
  
  Worklist
- D.
  
  New Contact
6.

Contact Result used when forwarding cases to Service lines
- A.
  
  Escalated Within HRSS
- B.
  
  Transferred within HRSS
- C.
  
  Solved
- D.
  
  None of the Above
7.

The system only accepts email not greater than __ MB?
- A.
  
  15
- B.
  
  10
- C.
  
  5
- D.
  
  20
8.

Agent Desktop used in receiving and making a call, receiving and processing email and faxes and assignment of Activity Codes.
- A.
  
  Avaya Desktop
- B.
  
  Nortel Desktop
- C.
  
  BPM/WAT tool
- D.
  
  None of the Above
9.

Email Address of Global Human Resource Shared Services
- A.
  
  [email protected]
- B.
  
  [email protected]
- C.
  
  [email protected]
- D.
  
  [email protected]
10.

Format used when creating query onshore
- A.
  
  Subject's Lastname / Issue / Job title
- B.
  
  Subject's Forename, Surname / Issue / Business Unit
- C.
  
  Subject's Lastname / Job Title / Issue
- D.
  
  Subject's Forename, Surname / Job Title / Issue