Agresso
Logica People System
BPM/WAT Tool
None of the Above
New Contact
Pick Up Contact
Contact Name
Search Contact
Manager's Name
Contact's Name
Subject's Name
Employee's Name
Pick Up Contact
Search Contact
Worklist
Search Case
Search Case
Search Contact
Worklist
New Contact
Escalated Within HRSS
Transferred within HRSS
Solved
None of the Above
15
10
5
20
Avaya Desktop
Nortel Desktop
BPM/WAT tool
None of the Above
Subject's Lastname / Issue / Job title
Subject's Forename, Surname / Issue / Business Unit
Subject's Lastname / Job Title / Issue
Subject's Forename, Surname / Job Title / Issue
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