New Hire Assessment Pt.1

10 Questions | Total Attempts: 15

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New Hire Assessment Pt.1

Questions and Answers
  • 1. 
    The ticket/case logging system that the HRSS is utilising.
    • A. 

      Agresso

    • B. 

      Logica People System

    • C. 

      BPM/WAT Tool

    • D. 

      None of the Above

  • 2. 
    Button in BPM/WAT Tool used when a phone contact is received
    • A. 

      New Contact

    • B. 

      Pick Up Contact

    • C. 

      Contact Name

    • D. 

      Search Contact

  • 3. 
    This refers to the person who triggered the call or email to the Global HRSS team.
    • A. 

      Manager's Name

    • B. 

      Contact's Name

    • C. 

      Subject's Name

    • D. 

      Employee's Name

  • 4. 
    This button displays the oldest contact in the queue.
    • A. 

      Pick Up Contact

    • B. 

      Search Contact

    • C. 

      Worklist

    • D. 

      Search Case

  • 5. 
    BPM Functionality that allows the user to search a case using the creation date, subject line, status, language, from address.
    • A. 

      Search Case

    • B. 

      Search Contact

    • C. 

      Worklist

    • D. 

      New Contact

  • 6. 
    Contact Result used when forwarding cases to Service lines
    • A. 

      Escalated Within HRSS

    • B. 

      Transferred within HRSS

    • C. 

      Solved

    • D. 

      None of the Above

  • 7. 
    The system only accepts email not greater than __ MB?
    • A. 

      15

    • B. 

      10

    • C. 

      5

    • D. 

      20

  • 8. 
    Agent Desktop used in receiving and making a call, receiving and processing email and faxes and assignment of Activity Codes.
    • A. 

      Avaya Desktop

    • B. 

      Nortel Desktop

    • C. 

      BPM/WAT tool

    • D. 

      None of the Above

  • 9. 
    Email Address of Global Human Resource Shared Services
  • 10. 
    Format used when creating query onshore
    • A. 

      Subject's Lastname / Issue / Job title

    • B. 

      Subject's Forename, Surname / Issue / Business Unit

    • C. 

      Subject's Lastname / Job Title / Issue

    • D. 

      Subject's Forename, Surname / Job Title / Issue

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