New Hire Assessment Pt.1
10 Questions
| Total Attempts: 15
Questions and Answers
- 1.The ticket/case logging system that the HRSS is utilising.
- A.
Agresso
- B.
Logica People System
- C.
BPM/WAT Tool
- D.
None of the Above
- 2.Button in BPM/WAT Tool used when a phone contact is received
- A.
New Contact
- B.
Pick Up Contact
- C.
Contact Name
- D.
Search Contact
- 3.This refers to the person who triggered the call or email to the Global HRSS team.
- A.
Manager's Name
- B.
Contact's Name
- C.
Subject's Name
- D.
Employee's Name
- 4.This button displays the oldest contact in the queue.
- A.
Pick Up Contact
- B.
Search Contact
- C.
Worklist
- D.
Search Case
- 5.BPM Functionality that allows the user to search a case using the creation date, subject line, status, language, from address.
- A.
Search Case
- B.
Search Contact
- C.
Worklist
- D.
New Contact
- 6.Contact Result used when forwarding cases to Service lines
- A.
Escalated Within HRSS
- B.
Transferred within HRSS
- C.
Solved
- D.
None of the Above
- 7.The system only accepts email not greater than __ MB?
- A.
15
- B.
10
- C.
5
- D.
20
- 8.Agent Desktop used in receiving and making a call, receiving and processing email and faxes and assignment of Activity Codes.
- A.
Avaya Desktop
- B.
Nortel Desktop
- C.
BPM/WAT tool
- D.
None of the Above
- 9.Email Address of Global Human Resource Shared Services
- A.
- B.
- C.
- D.
- 10.Format used when creating query onshore
- A.
Subject's Lastname / Issue / Job title
- B.
Subject's Forename, Surname / Issue / Business Unit
- C.
Subject's Lastname / Job Title / Issue
- D.
Subject's Forename, Surname / Job Title / Issue
Questions: 15 | Attempts: 20 | Last updated: Aug 14, 2014
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