New Hire Assessment Pt.1

Approved & Edited by ProProfs Editorial Team
The editorial team at ProProfs Quizzes consists of a select group of subject experts, trivia writers, and quiz masters who have authored over 10,000 quizzes taken by more than 100 million users. This team includes our in-house seasoned quiz moderators and subject matter experts. Our editorial experts, spread across the world, are rigorously trained using our comprehensive guidelines to ensure that you receive the highest quality quizzes.
Learn about Our Editorial Process
| By Nimesm
N
Nimesm
Community Contributor
Quizzes Created: 3 | Total Attempts: 180
Questions: 10 | Attempts: 66

SettingsSettingsSettings
New Hire Assessment Pt.1 - Quiz


Questions and Answers
  • 1. 

    The ticket/case logging system that the HRSS is utilising.

    • A.

      Agresso

    • B.

      Logica People System

    • C.

      BPM/WAT Tool

    • D.

      None of the Above

    Correct Answer
    C. BPM/WAT Tool
    Explanation
    The correct answer is BPM/WAT Tool. This suggests that the HRSS is using a Business Process Management (BPM) or Workflow Automation Tool (WAT) to log and manage tickets or cases. This tool is likely designed to streamline and automate the process of logging and tracking cases, improving efficiency and productivity within the HRSS. Agresso and Logica People System are not mentioned as options, indicating that they are not the correct answer.

    Rate this question:

  • 2. 

    Button in BPM/WAT Tool used when a phone contact is received

    • A.

      New Contact

    • B.

      Pick Up Contact

    • C.

      Contact Name

    • D.

      Search Contact

    Correct Answer
    A. New Contact
    Explanation
    The correct answer is "New Contact." This button is used in the BPM/WAT Tool when a phone contact is received. It allows the user to create a new contact entry in the system for the received phone contact. By clicking on this button, the user can enter the necessary information such as the contact's name, phone number, and any other relevant details. This helps in organizing and managing the received phone contacts efficiently.

    Rate this question:

  • 3. 

    This refers to the person who triggered the call or email to the Global HRSS team.

    • A.

      Manager's Name

    • B.

      Contact's Name

    • C.

      Subject's Name

    • D.

      Employee's Name

    Correct Answer
    B. Contact's Name
    Explanation
    The correct answer is "Contact's Name" because the question is asking for the name of the person who initiated the call or email to the Global HRSS team. The term "contact" typically refers to the person who reaches out or makes contact with a specific team or department for assistance or information. Therefore, "Contact's Name" is the most appropriate answer in this context.

    Rate this question:

  • 4. 

    This button displays the oldest contact in the queue.

    • A.

      Pick Up Contact

    • B.

      Search Contact

    • C.

      Worklist

    • D.

      Search Case

    Correct Answer
    A. Pick Up Contact
    Explanation
    The button "Pick Up Contact" is the correct answer because it is the button that displays the oldest contact in the queue. This implies that when the button is clicked, the system will present the user with the oldest contact in the queue for them to handle or work on.

    Rate this question:

  • 5. 

    BPM Functionality that allows the user to search a case using the creation date, subject line, status, language, from address.

    • A.

      Search Case

    • B.

      Search Contact

    • C.

      Worklist

    • D.

      New Contact

    Correct Answer
    B. Search Contact
    Explanation
    The given answer, "Search Contact," is the correct answer because the question is asking for the functionality that allows the user to search a case using specific criteria such as creation date, subject line, status, language, and from address. "Search Contact" is the only option that aligns with this requirement as it allows the user to search for contacts based on various parameters. The other options, "Search Case," "Worklist," and "New Contact," do not provide the functionality described in the question.

    Rate this question:

  • 6. 

    Contact Result used when forwarding cases to Service lines

    • A.

      Escalated Within HRSS

    • B.

      Transferred within HRSS

    • C.

      Solved

    • D.

      None of the Above

    Correct Answer
    B. Transferred within HRSS
    Explanation
    The correct answer is "Transferred within HRSS." This option indicates that when cases are forwarded to different service lines within HRSS (Human Resources Shared Services), they are being transferred within the HRSS department. This suggests that there are multiple service lines within HRSS, and cases are being redirected to the appropriate service line for resolution.

    Rate this question:

  • 7. 

    The system only accepts email not greater than __ MB?

    • A.

      15

    • B.

      10

    • C.

      5

    • D.

      20

    Correct Answer
    C. 5
    Explanation
    The system only accepts email not greater than 5 MB because it has a maximum file size limit for email attachments. This means that any email with attachments larger than 5 MB will be rejected by the system.

    Rate this question:

  • 8. 

    Agent Desktop used in receiving and making a call, receiving and processing email and faxes and assignment of Activity Codes.

    • A.

      Avaya Desktop

    • B.

      Nortel Desktop

    • C.

      BPM/WAT tool

    • D.

      None of the Above

    Correct Answer
    A. Avaya Desktop
    Explanation
    The Avaya Desktop is the correct answer because it is a tool used by agents to handle various tasks such as receiving and making calls, processing emails and faxes, and assigning activity codes. This tool provides a centralized platform for agents to efficiently manage their communication channels and streamline their workflow. The other options, Nortel Desktop, BPM/WAT tool, and None of the Above, are not specifically designed for these tasks and do not provide the same functionality as the Avaya Desktop.

    Rate this question:

  • 9. 

    Email Address of Global Human Resource Shared Services

    Correct Answer
    D. [email protected]
    Explanation
    The correct answer is "[email protected]." This email address is the most appropriate for a global human resource shared services department as it includes the term "globalhrss," which stands for global human resource shared services. The "@cgi.com" domain indicates that it belongs to the company CGI, further confirming its relevance for this department.

    Rate this question:

  • 10. 

    Format used when creating query onshore

    • A.

      Subject's Lastname / Issue / Job title

    • B.

      Subject's Forename, Surname / Issue / Business Unit

    • C.

      Subject's Lastname / Job Title / Issue

    • D.

      Subject's Forename, Surname / Job Title / Issue

    Correct Answer
    B. Subject's Forename, Surname / Issue / Business Unit
    Explanation
    The correct answer is "Subject's Forename, Surname / Issue / Business Unit". This format is used when creating a query onshore. It includes the subject's first name and last name, followed by the issue they are facing and their business unit. This format helps in clearly identifying the person responsible for the query, the specific issue they are facing, and the relevant business unit involved.

    Rate this question:

Back to Top Back to top
Advertisement
×

Wait!
Here's an interesting quiz for you.

We have other quizzes matching your interest.