Rst Operations Manual, Section 3: Communications

9 Questions | Total Attempts: 62

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Communication Quizzes & Trivia

Questions and Answers
  • 1. 
    What type of message might show up on the staff website? (Choose ALL that apply.)
    • A. 

      A reminder of information discussed at the last studio workshop

    • B. 

      A reminder to reschedule a meeting with one of your students

    • C. 

      A request to contact Advisory Staff ASAP

    • D. 

      A reminder to tidy up workspaces

  • 2. 
    What should your email signature look like?
    • A. 

      However you want it to look

    • B. 

      Mary SmithTeacher/MentorRaszer Sharp Tutoring412 Longshore DriveAnn Arbor, MI  48105office: 734-786-2666cell:xxx-xxx-xxxxwww.raszersharp.org

    • C. 

      Mary SmithBEST Teacher EVERRaszer Sharp Tutoring  Insert Inspirational Quote Here

    • D. 

      Mary SmithRaszer Sharp Tutoring cell:xxx-xxx-xxxx 

  • 3. 
    Texting is NOT a good choice for:
    • A. 

      Items that require timely attention

    • B. 

      Items that require a paper trail

    • C. 

      To alert someone of an important email message

    • D. 

      Items that do not require a lot of explanation

  • 4. 
    If you are CC’d on a message, you should:
    • A. 

      Read it in a timely manner; someone wanted you to see it for a reason

    • B. 

      Ignore it and delete since the message wasn’t for you

    • C. 

      Ignore it for the time being, but go back to it when someone mentions it

    • D. 

      Reply to all that you received and read the message

  • 5. 
    Why might you receive a phone call from Advisory Staff? (Choose ALL that apply.)
    • A. 

      There is an urgent scheduling issue to resolve

    • B. 

      A parent has a major concern that needs immediate attention

    • C. 

      They just want to bug you during your free time

    • D. 

      You had committed to complete an important task by a certain time frame and have not followed through

  • 6. 
    If you think you might benefit from contacting a student’s classroom teacher, which of the following should you NOT do?
    • A. 

      Email the teacher right then and there

    • B. 

      Consult with Advisory Staff about the purpose and approach of communication

    • C. 

      Ensure that the student and family are comfortable with you contacting the teacher

    • D. 

      CC the student/student’s parents and BCC the Education Director

  • 7. 
    With whom do you ultimately need to confirm scheduling decisions?
    • A. 

      Always the student only

    • B. 

      Always the parent only

    • C. 

      Always the one who provides transportation

    • D. 

      Always the Advisory Staff

  • 8. 
    If you receive a dissatisfied message from a parent, you should do which of the following: (Choose ALL that apply.)
    • A. 

      Ignore the message for a few days until it’s convenient to respond

    • B. 

      Respond within 24 hours

    • C. 

      Get upset and take it personally

    • D. 

      Consult with the Education Director

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